Can Outlook 2013 cached mode disabled work offline?

Hello
I would like to please someone help me to resolve a concern. I have a client Outlook 2013 cache mode disabled by policy, however when you need to open Outlook without connecting to any network, is not possible and a message that the server is not online.
Is there a way to change this behavior and that an Outlook client that has disabled the cache can work offline?
Many thanks

Hi
No, that is what cached mode is used for.
You can use OWA offline if you are disabling cache mode with policy.

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"Sent Items" folder can not be synced up in time for Outlook 2013 cache mode

Hi,
I found a strange problem in Outlook 2013 cache mode. Hope anyone can help me find out if it is the new design of outlook 2013 or outlook 2013 issue.
I am using Exchange 2013 and Outlook 2013 client. I created two outlook profiles in two machines separately with a same exchange user, the difference for the two profiles is one is in cache mode, and the other is in uncache mode.
I launched outlook using the profiles in the two machines, go to "Sent Items" folder, I assume there are some messages in this folder in your mailbox, do below steps:
1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately.
2. modify another messages in the "Sent Items" folder from the profile in uncache mode, in this case, the changes will never be synced up to the profile in cache mode.
In the second action above, even if I clicked "Send/Receive" button, and waited for whole night, the changes was not synched up to the cached mode side. The way I can get the latest changes to the "Sent Items" folder is "clear
offline items" and click "Update folder" or I need to remove and create the profile again.
All in all, the changes to the items in "Sent Items" folder of Outlook 2013 which was did from cache mode will be synched up to exchange server side immediately, but the changes which was did from exchange server side will
never be synched up to the cache mode side unless the end-user clear the offline items and update folder or create a new profile again.
Any help would be appreciated, thanks in advance!
Best Regards, Emily

The first behavior is by design even in the previous version of Office.
"1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately."
Uploading local changes ---- By default, when you make a change locally, that change is synced to the server after 15 seconds. When you make another change within those 15 seconds, then the timer is reset again. As now you
could in theory hold off synchronization indefinitely, there is the maximum timer. This timer is started after the first change that you made and when it reaches 60 seconds, then a synchronization will occur to upload all the changes that you have made thus
far, no matter how many seconds are left on the upload timer.
However, in second section, this should be a downloading server changes
behavior ---- When a server side mailbox change occurs, Outlook is notified by the Exchange server of this change. By default, Outlook will then wait 30 seconds before synchronizing these changes. If there are any other changes occurring
at the server level within these 30 seconds, then these changes are downloaded at the same time as well.
At this time, please directly modify the message in sender items folders through Web-based access and then wait over 30 seconds to check if the items changes from cache mode profile. Please also test if we can reproduce that in other folder.
Let me know the result. Thanks.
Cheers,
Tony Chen
Forum Support
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[email protected]

Outlook 2013 cached mode "mail to keep offline" - does this setting affect archive mailbox or Office 365 hosted archive mailbox?

I have an Exchange 2013 Hybrid environment with Exchange 2007 in coexistance mode as well as Office 365. We are hosting the majority of our Exchange accounts on-premise (migrating them from 2007), and most (soon to be ALL) Archive mailboxes in Office 365.
I have through Group policy set the policy "Select Cached Exchange Mode sync settings for new profiles" to 6 months. This works fine for the contents of the regular mailbox, but the setting is NOT being set at all for the Online Archive mailbox,
whether or not it is hosted on-premise or in Office 365. Is this the expected behavior?
Another question: Is it possible to have the regular mailbox in cached mode and the archive in Online mode or vice versa?

Hi,
The key to your questions is: Archive mailboxes are online only, they cannot be cached for offline viewing, so you can keep your regular mailboxes offline(In Cached Exchange Mode) or Online, but cannot switch Archive mailboxes to Offline.
The whole idea of the archive mailbox is to keep your "online" mailbox with recent / important mails small and accessible on and offline. The archive mailbox is intended to store older / less important emails which are not neccessary to access immediately.
One important reason of archive mailbox is to prevent the growth of offline files.
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Melon Chen
TechNet Community Support

Outlook 2007 cached mode not working for old exchange 2003 users

For some reason outlook isn't receiving emails straight away when in cached mode for users which we moved (few years ago) from exchange 2003 to 2007 (we now have everyone on exchange 2010). I checked the security tab in AD and compared new and old users
and the permissions are completely different.
Creating a new AD account and linking the old email account to it, fixes the issue but that's not really an option for over 100 users.
Has anyone else had this issue?

Hello,
What's the difference between the permissions?
Can the users receive emails from OWA?
In addition, please make sure your Outlook 2007 has installed the latest update. And try to use
outlook/cleanips and check if it helps. See:
http://support.microsoft.com/kb/968773/en-us
Best Regards,
Steve Fan
TechNet Community Support

Exchange 2010 & Outlook 2010 - Cached Mode "okay" work well for you?

Hi All,
On our Client Laptops/PCs we disabled cache mode a long time due to issues experienced with a combination Delegates and Cached Mode occasionally affecting Calendaring. We'd end up with vanishing appointments, etc.
What I'd like to know from you is if you've had a positive experience with Exchange 2010 & Outlook 2010 32bit. If you could impart any gotchas, etc. Our environment is fairly vanilla with a total of 1500 Users.
Thank you very much for your time,
Mr Mister

Hi,
I am using myself outlook 2007 over than WAN (VPN) connection with Exchange 2010 SP2 with about 3 GB mailbox and i personally have not faced any issues. Also, we have about 600 usres with more than 2 GB mailboxes using Outlook 2010 in online mode and
there are not many issues other than email with rich text format with screen shots attached in the mail body causing outlook hang. if we use the same email in html then no issues.
It all depends on the sizing of your CAS and mailbox servers and also on the NIC speed configured on the server. I personally feel that we should have NIC card set to 1GB on the servers also the backup and replication should be on seperate dedicated LAN.

Outlook 2013 archiving doesn't work when cached mode is enabled

Hi All,
I have a problem in Outlook 2013 which I've been able to replicate on two separate PCs, operating against two separate Exchange servers. In both cases, archiving of old items does not work in Outlook 2013 when cached mode is enabled. It works
fine if cached mode is switched off so I don't believe the problem is related to the archiving settings.
Has anyone else come across this?
Thanks,
Matt
Systems Engineer
BOM Group LTD

Based on my knowledge, Outlook auto archieve setting is stored in registry and only affects on local host.
If the AutoArchive doesn't work anymore, please refer to the follow article to troubleshoot the issue
http://www.howto-outlook.com/faq/archivenotworking.htm
If we are talking about Microsoft Exchange Online Archiving, I think it would run fine when you in Exchange online mode as your expected.
Tony Chen
TechNet Community Support

Outlook 2010 cached mode cannot see GAL but Outlook 2007 can via Exchange 2010

Hi,
I have a problem similar to
this but with a different cause.
Our OAB config looks good from both Outlook 2007 and Outlook 2010. Both can see the GAL in non-cached mode but in cached mode only 2007 can see the GAL. In 2010 it's just not there. Even the same user can only see it in 2007.
Does anyone have any suggestions as to why this is?
Cheers,
Rob

Hi,
I have got the same issue, that I can't see updated OAB in outlook 2010.
Can you share the detailed path of the locations you have mentioned here:
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Word attachments in Outlook 2013, Protected Mode broken

I have a client using Office 2013 Pro on Windows Server 2008 R2 (Citrix XenApp). When they try to open Word attachments, the file tries to open
in Word's Protected View but crashes with the error:
"There is insufficient memory or disk space. Word cannot display the requested font"
Troubleshooting included turning off antivirus and antispam products, sending different types of files (doc, docx, xls, xlsx) via email or copying over
VPN, only the emailed files had a problem, turning off Protected View.
Turning off Protected View allows the files to open without error, but turning it off (as recommended by other sites I've researched) seems like more of
a workaround rather than a solution.
I believe the issue started after a batch of Office 2013 updates that were applied on the 14th. There are too many to reasonably test removing them
one by one and since this is a production server, the reboots would floor the client for a day, at least.
I appreciate any guidance you can provide. Thanks!
-KK

Thank you for the response.
Did you save the Word attachments to locale disk to open by using Protected View mode,does this issue exist? If the file was received as an Outlook attachment and your computer policy has defined the sender as unsafe, the Word attachments will
be open in
Protected View mode.
Saving the attachment first before opening it allows the file to be opened without crashing Word. This doesn't resolve the issue, however, as my client doesn't want to have to save every attachment.
As the error message, there are a couple of things that can cause this.
A corrupted normal.dot template
A corrupted printer driver
Some sort of third part add in
Thus, let's start to try and that is replacing the normal.dot template. We could search
normal.dot in PC. After you finding normal.dot, rename it old.dot and restart your computer. Re-open Word and it will create a new normal.dot template, which is what Word uses as a default blank document.
Would a corrupted normal.dot effect only opening attachments from within Outlook? Isn't normal.dot global (all users)? This is a Citrix XenApp server and only this user is experiencing the problem.
Following this, have the client open the Word attachments on Webmail(OWA) instead of opening it from Outlook Client, does this issue exist?
If there's no such issue when opening the attachment from Webmail, this issue may be related to Outlook Client.
Like saving the document from Outlook, opening from OWA works fine as well. This is expected since they are essentially the same process (save, open).
Please check the Protected View setting in Word 2013:
Click File > Options.
Click Trust Center >
Trust Center Settings > Protected View.
Uncheck Enable Protected View for Outlook attachment
I've done this already as a work-around, but I'd suspect that Protected View is there for a reason so simply disabling it to resolve this issue isn't a proper 'solution'. I didn't mention in the original post, but I've also tried Outlook in Safe Mode
with the same results. Thanks for any additional help you can provide!
-KK

Windows 2012R2 RDS - Outlook 2013 preview handler not working

Hello,
We have an Windows 2012R2 RDS environment with Outlook 2013 installed. Currently we are experiencing some issues with the preview handler for non-administrator users. With an Administrator account it is working without issues.
All users that open WORD, EXCEL, POWERPOINT or other office applications see the following error:
This file cannot be previewed because of an error with the following previewer:
Word/Excel/Powerpoint
To open this file in its own program, double-click it.
Other programs like Windows Media Player (voicemail messages), Image viewer, Notepad are working.
Any idea what we can do to make this work?
Thanks.
Max

Hi Max,
Thanks for your information.
After doing some research, this behavior might be related a DCOM permission. I suggest checking this point:
1. Go to Component Services and Open it.
2. Expand Component Services, click on Computers, then right click on My Computer and go to “properties".
3. Click on Default Properties tab, and make sure the following is set:
Default Authentication Level: Connect
Default Impersonation Level: Identify
If it’s a permission issue, we can use process monitor to get the logs.
[Process Monitor Report]
=================
Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity.
To collect the process monitor, please refer to the following steps.
a) On the machine which we will reproduce the issue, download Process Monitor from the following link:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
b) Extract the ZIP file, start Outlook in safe mode, stop all other applications and operation in Outlook, then run Processmon.exe
c) While Process Monitor is running, click the microscope icon in the toolbar to stop the capture (CTRL+E) and clear the initial logs (CTRL+X).
d) In Outlook, reproduce the issue by click the “Copy to my Calendar”, then start the capture (CTRL+E).
e) Save (File -> Save ) the Process Monitor log and upload the log file (Logfile.PML) to me.
You can send the log file to this email account:
[email protected] and inform us here (the email subject should be the link of this thread).
Please collect logs for an administer and a non-admin user.
Regards,
Ethan Hua
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Exchange 2013 cached mode and Exchange 2010

Hi,
We have issues with Outlook 2013 not getting new emails in inbox unless its restarted. It works fine when cache is turned off. The users are on same LAN as single Exchange 2010 backend server.
Any ideas please?
Celtic

Hello,
Please describe your environment detailedly.
Please click send/receive to check the result when you use cached mode.
Please check if there is any sync issue.
Please open outlook, click folder list at the bottom of left panel.
If you have any feedback on our support, please click
here
Cara Chen
TechNet Community Support

Outlook 2013 Quick Print not working for HTML attachments.

I have to print multiple orders that are received as attached HTML files (Sometimes 20+ attachments). In Outlook 2007 (On XP) this worked fine I could print the email with attachments and everything would be waiting for me in the printer.
I just got a new computer running windows 7 and Outlook 2013 and I can no longer print the attachments.
I printed through File, Print, Printer Options, Print Attached Files - Email prints, no attachments.
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Quick Print HTML attachment - Nothing Prints.
Open Attachment in Internet Explorer - Prints fine.
Changed Default Program for HTML files to Firefox and tested quick Print - Nothing Prints
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Thanks!

To resolved this issue i tried below trouble shooting:
1) Repair MS office 2013
2)Uninstall and install office 2013
3)Rename the Outlprnt file to Outlprnt old from C:\Users\%Username%\AppData\Roaming\Microsoft\Outlook\
4) 2 times Re install printer drivers
5) Creat new outlook profile
if you Unable to print from Outlook 2013 without receiving the "Printer not ready" message (32/64 Win 7 Pro).
This changed worked for us, by selecting the Advanced properties on the printer and changing the default setting "Start printing immediately" to "Start printing after last page spooled".
I hope it works for you, good luck in your quest!
Tzuri Ben Ezra | My Certifications A Plus, MCP, MCSA, MCITP | FaceBook:
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Outlook non cached mode

Good day,
I have been tasked to see if there is a way to enable outlook to alternate between cached on non cached mode. This must be based on whether the user is logging onto his primary device for cached mode, and whether he is logging onto a temp device for
non-cached mode.
Can this be done using group policy? I know we can determine a primary device using SCCM, but not how to enable GPO to read from SCCM and then apply the correct setting.
Windows 7 SP1 x 32
SCCM 2012 SP1
Server 2008.
Any info on how this can be achieved?
Regards
VB Knowledge = 0%

Hi Carlo,
Before going further, to use group policy to manage Office, we need to download administrative templates files for Office from Microsoft download center.
>>This must be based on whether the user is logging onto his primary device for cached mode, and whether he is logging onto a temp device for non-cached mode.
For the Outlook setting we want is under User Configuration in GPO, we can create a new GPO, enable Loopback Merge processing mode in the GPO, configure the Outlook setting in the GPO, and then utilize Security
Filtering to just apply the GPO to the user’s primary device account.
Regarding Loopback processing, the following article can be referred to for more information.
User Group Policy loopback processing mode
http://technet.microsoft.com/en-us/library/cc978513.aspx
Windows Server: Understand “User Group Policy Loopback Processing Mode”
http://social.technet.microsoft.com/wiki/contents/articles/2548.windows-server-understand-user-group-policy-loopback-processing-mode.aspx
Regarding security filtering, the following article can be referred to for more information.
Security filtering using GPMC
http://technet.microsoft.com/en-us/library/cc781988(v=WS.10).aspx
Best regards,
Frank Shen

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Outlook 2007 cached mode receiving emails

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Have you created a new Send/Receive group in Outlook:
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Can Outlook 2013 cached mode disabled work offline?

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