Can print but not scan in Windows 8.1 to HP Office Jet 4500 510n-z

New computer over the weekend with Windows 8 installed. Upgraded to 8.1online My HP Office Jet all-in-one 4500 prints fine, but I have no way to scan. I tried using the HP website to download and install the full driver. When it gets to the installation page, it just hangs on the page trying to communicate with my printer. Cannot get past that page.
I also tried the HP Print and Scan Doctor utility. It recognizes my HP all-in-one, but when it goes to the first step of communicating with the selected product, it gets about 3/4 done and then just hangs.
I have tried disabling my firewall. Still no luck.
I tried going to Device Manager and having it searched for updated drivers. It says the current driver is up-to-date.
I tried Windows Fax and Scan. When I choose New Scan, it says I have no scanner installed.
Somewhere there is a big error in this mess that is not allowing my printer and Windows to allow this driver to be fixed. HELP!
This question was solved.
View Solution.

Hello 8latinfans,
I understand that when you are installing the full featured software, that it hangs on communicating with the product. I have included the following document, 'The Progress Bar on the Software Installation Stops or Stalls'. This will walk you through different steps to try and get the software installed.
If the above document fails to resolve the issue, please let me know if there are any specific error messages that you do get.
Thank you.
I worked on behalf of HP

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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MurryLaw
Welcome to the HP Community Forum.
Icons are nothing more than links to programs -- and a link is a pointer, not an actual program.
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Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
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