Can print color from Adobe Reader but not from Word
I can print a color document from Adobe Reader. But if I print another color document from Word, it comes out in black&white. Both are on an HP Color LaserJet CP2025dn printer. The settings selected in the system Print dialog are the same. What's the trick?
I hope you are doing well peggydii,
Are recieving any errors like printer offline message?
Can you see the printer in the computer as in the device and printers section?
Run this tool HP print and scan doctor Let me know if the tool finds any errors, I will do my best to help you.
RobertoR
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!
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Hi Melatina66,
Welcome to the HP Support forums. I understand that when trying to print from your laptop that you get a communication error message.
To better assist you, would you please provide some further information:
1) How is the printer connected (USB cable, ethernet or wireless)?
2) When you installed the printer on your laptop did you set it up with a USB cable? If yes, did you switch the connection type on the laptop from USB cable to ethernet/wireless?
3) What version of Windows operating system are you running on the laptop (Windows XP, Windows Vista, Windows 7, or Windows 8, etc)?
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Thank you.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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