Can Quality Manager Record Calls for a Non Agent Extension

Hi ,
We have a customer running UCCX 8.x with quality manager. The customer is asking if they can record a regular extension (non-agent) with qulity manager. This extensions have no connection to the contact center , it is just a regular extension registered in CUCM,
Appreciate your quick response.
Thank You
AJ

Yes you most certainly can record non-acd lines, you can record users that are non-acd users as well.  We refer to these as Knowledge Workers: 
QM is not dependant on the ACD lines themselves in order to record, we record based on Device, and every line on that device can be recorded if configured to do so.
If you are simply using Server or Network recording, you just need to configure the device, and enable for BIB (Network Recording), or setup a SPAN session if doing Server recording.  We will then use CTI events to record
See the Administration guide at the URL below, on page 90, Creating a Non-ACD user.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_8x/user/guide/qm852-administrator-user-guide-cisco.pdf

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