Can Quick Look but not open a PowerPoint file

Someone sent me a power point file, and I can open it in Quick Look both in Apple Mail and in the Finder. However, Quick Look doesn't allow me to enlarge it big enough to make out the details or to print it. Text Edit won't open it. When I try to double-click the file, the finder displays the message:
The document could not be opened. The file is not in the right format.
I have no idea why Windows users blithely send people files like this in proprietary formats under the assumption that anyone and everyone will have no problem opening them. However, since Quick Look can view this, is there another default program on the Mac that can actually open it?

OK, downloaded and installed NeoOffice, and it did indeed open and play the PowerPoint presentation--which, incidently, seemed to employ every single transition known to Microsoft, made me a bit queasy.
As to why Windows users are so enamored with presentations, danged if I know. And why they have to email the things to everyone they know....well, it's a mystery.
Anyway, you can get NeoOffice here:
http://www.neooffice.org/
It's open source, and thus has to be free. But if you actually end up using it very often, consider a donation.
Francine
Francine
Schwieder

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I can download emails, but not open them.

I recently updated Mozilla Thunderbird to the latest version (31.5.0), and started having problems with three of my five email addresses. Specifically, I can download my messages to Thunderbird ... but not open them! When I click a message, it opens a new tab, which remains blank. I've given one of those tabs a half hour while working on other things, and the email never opened. Also, the program makes my laptop sound like it's running a marathon while it tries to simply open an email.
The two addresses that work fine are Gmail addresses. The three that are having trouble are specific to three domains that I own. (i.e. myname @ mywebsite.com).
I've searched for the answer, and haven't run across anyone else talking about this problem.
I was meaning to set up these addresses through Google Apps anyway, so I connected one of the problem accounts to Google. I can now handle those emails online at Gmail, but I like the Thunderbird interface better. I had hopes that running this addy through Gmail would magically make Thunderbird work again (since Thunderbird wasn't having any problems with my @gmail addresses), but no luck.
On top of all this, when I get fed up with Thunderbird and close it ... the program won't open again unless I restart my laptop.
Any ideas?

Just to add, you can also try:Main Menu > Settings > Applications > Manage Applications > All > Email > Clear Data > You will likely need to setup the email again after doing this. What are your thoughts about this forum? Let us know by doing this short survey.

HT3775 Quick Time Player not opening a mpg file

I have inserted a disk (video) that someone made for me. Quick time player keeps telling me that the movie (mpg) file cannot be opened. Can anyone tell me what's wrong or what I need to do to?

There is no single codec for movies that have .avi extensions. AVI is a container format, not a specific type of file. An AVI movie may use one of the Indeo codecs (there are at least four that I'm aware of, none of which have been ported to Mac OS X) or one of the various flavors of DivX, among other possibilities. You'll have to find out what codec was used for the movies you want to view to determine what you need. Note that not all codecs for the various .avi movies are available for QuickTime.
If you want to try "hit and miss", Perian, which rolls several codecs into one package, might work. If not, you can try the codecs at http://www.divx.com/ and http://www.3ivx.com/ and see if one of them will work for you. Do not install both Perian and the DiVX/3iVX codecs at the same time.
If you just want to play the movie any way you can, you can also give the aforementioned VLC Media Player a try.
Regards.

My reader will not open a PDF file that I have downloaded from a government web site (an application form) - it states that the file is not good. I can open on the web site but not from my mac computer

My reader will not open a PDF file that I have downloaded from a government web site (an application form) - it states that the file is not good. I can open on the web site but not from my mac computer.

Maybe this: http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html ?
Do you have a link to that document?

There was away (before Mavericks) I could single click on an email and it would highlite but not open. I could either delete or second click and the email would then open. Can anyone tell me how to configure the prevue pane to that end with Mavericks?

There was a way (before Mavericks) I could single click on an email in the "prevue pane" and it would highlite but not open. I could then either delete it or click again and it would open. With Mavericks that doesn't seem to be available making it impossible to delete an email in the prevue pane before I open it. Its frustrating to have to go through all the monkey motions when I know I want to delete it from the get-go. Does anyone know who to configure for that operation? I'm using an iMac.

Wow, have you ever seen 1 Billion in hard cash? If not, I assure you it exists as well.
Try not to pick apart what others write because you "have not seen it."
I run TWO programs for protection of my MAC now and have been for sometime b/c developers of them become complacid thinking MAC is impermeable.
My MAC locked me out of it and two externals and when I finally did get back into them Norton Anti-Virus found a "worm." When I asked the program to find the origin, it was traced back to an email, as you said, that I opened unintentionally. I still have two external HDs for backup and a cloud backup now.
When ClamX ran after Norton was finished, ClamX found what it called as "spyware," and it's origin was in my email also. I tried to delete the emails after the programs (both) identified the infected files, however once deleted and the computer is restarted, they were still there because I ran the scans again.
Now since we are no longer talking about how to turn on and off the view pane in apple mail; riddle me this, why can't the developers of these antivirus and antispyware/malware programs get together and develop ONE PRODUCT that catches 90-95% of the viruses/worms/spyware/malware ect that get onto MAC's? Is it because they are too busy thinking they don't exist?
I still run both programs and feel protected between the two. If Norton said it was a "worm" then I believe it was a worm and if ClamX called it "spyware" then I believe it is spyware.
I had to wipe my MAC and do a fresh install to get it working again, then I had to open one of those externals (which was very, very difficult) multiple times until finally it displayed the message "you can view, but not change the data." I exported as much as I could to my cloud and I had to format both of those too.
I still run both programs as I feel protected between the two. If Norton tells me it is a "worm" then I believe it is a "worm;" if ClamX tells me it is "spyware" then I believe it is "spyware." If it happens again, which my hope is that it won't, I will be more than happy to send the infected files to you!!
Try not to "forum rage." Support forums to post experiences and find answers, not nit-pick or claim not existance b/c you have not experienced it for yourself.

I can't open my itunes store. I can open my music library and sync but not open my music store. I have deleted and reinstalled ituens and still not good. Help

I can't open my itunes store. I can open my music library and sync but not open my music store. I have deleted and reinstalled ituens and still not good. Help

I assume you are talking about iTunes on your computer, if so, you will have to remove all Apple programs associated with iTunes:
iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support (iTunes 9 or later)
Make sure everything that is by Apple is removed including Safari. You can sort by "Publisher", when you uninstall programs. Make sure you have at least one other web browser (like Firefox or Internet Explorer) before removing Safari. That way you can go back to the Apple web site and redownload iTunes later.
Reboot the computer then reinstall iTunes. Everything should work normally.

HELP! keynote will save as ppt but not open

My son created a project in keynote and it will save as ppt but not open, says there is a problem with the content and that it needs repair. choosing repair does nothing says part of file is missing?
His teachers classroom requires powerpoint.
Help!! he has worked so hard!

With 18 veiws to this thread I can only assume that others are having anxiety attacks over this.
Wish I could send the look on my 8 year olds face to apple when he thought all the hard work he has done
was useless.
Found a thread from a few months ago that has given some hope.
share as quicktime and it will save as a .mov file that should work on PC...

I have a time capsule connected directly to fiber connection. I have connected a windows server directly to TC and configured it for remote desktop connection. From my interanet I can access srvr but not from my home. What config I need on TC?

I have a time capsule directly connected to fibre optic point out. All pcs and macs are connected wirelessly to the internet. I have connected a windows server pc to TC. When configured for Remote desktop connection, I can access windows server from within interanet but don't know how to access it from internet. I guess I need to change some settings in TC to get some ip adress for the remote desktop connection from my home. Anyone who can help me out? Appreciate it.
Narmin

I am a little lost now.. I have read again your title and your first post.. and they seem inconsistent.
In the title you state.
From my interanet I can access srvr but not from my home.
Interanet is not a word I know.. I assumed intranet...are you talking about internet or intranet? And just to be clear say WAN or LAN.. !! Is your home part of the interanet??
In the first post you state,
I can access windows server from within interanet but don't know how to access it from internet.
Now this is more normal.. the issue is not in the home at all, it is accessible from there but fails from internet. If this is correct, then you can do a few obvious things to determine where the problem is.
But first I need to know are you actually testing from a different internet connection to your home lan.. you are not just trying the public IP from inside the LAN as that will fail due to the TC not doing NAT Loopback.
I am also assuming the TC is the only router in the network, and has the public IP on the WAN interface.
And I am also assuming you have turned on the ping responder and you can actually ping your public ip from the internet and get a response. This helps no end in figuring out where there are issues. Strange but I have no idea if there is a ping responder in the TC WAN so you might need to forward that as well. Also if you have a dynamic public ip address are you using dyndns or no-ip or some other service to connect.
1. Test bypassing the TC.. plug the internet connection straight into the windows server,, and test if you have access. If yes, the TC is the problem.. if not, your setup on the windows server is wrong.. look at firewall in particular.
2. Assuming from test 1 the TC is the problem, Post the screen shots of the port forwarding setup for us to look at.. that is by far the easiest way to check it out.
There are lots of references to port forwarding in the TC.. eg
http://must-know-mac.blogspot.com/2008/07/how-to-port-forward-time-capsule.html
The things that generally go wrong are firewall on the computer that is accepting the port.
The ISP doesn't allow connections on a particular port. (not likely in your case)
The router is behind another router.. double NAT will kill any port forward.
Upnp has already allocated a port.. not an issue as TC doesn't use upnp although a reboot of everything after you set port forwards is well worth it.. amazing how things don't stick properly without a reboot.
IP on the receiving device is not static and so changes.
Not enough or right type of ports are opened. This is always messier than it looks as one port is often not enough for two way communications.

Can't start Photoshop - 'Could not open a scratch file'

Hi, I recently installed Photoshop CS5, however every time I open the application, I am receiving this error message at the loading screen:
"Could not open a scratch file because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders."
I've looked online for solutions everywhere, but I've obviously been unsuccessful and I'm at the point where I have no idea what else to try, other than a clean install of my OS, however that is a last resort as I currently do not have an external hard drive to transfer my files to do so. So far I have tried these things:
Reinstalled Photoshop many times, even the CS6 BETA is giving me the same error.
Deleted preference files within /Library/Preferences/
Used the cmd+alt shortcut when starting Photoshop to select a different scratch disk location.
Used the cmd+alt+shift shortcut to delete the settings file, which I cannot do as the error message mentioned above appears before the window for deleting the settings file does.
Tried rebooting several times, even into safemode and I still get the same message.
Tried changing the permissions on the Applications folder, Adobe folder, CS5 folder and CS5 application, however they are all set to 'read & write access' for me. I am also set as an administrator.
Cleaned my cache of any unneccessary files.
I have also repaired my permissions using Disk Utility, but that didn't solve the problem.
I have a 2010 Macbook Pro, 4GB RAM running OS X Lion 10.7.3 with 2 patitions on my harddrive (OS X and Windows 7). I have 15GB free on my OS X partition currently, which may not seem like much, however I have run Photoshop CS5 previously as a trial and other versions of Photoshop and the small amount of harddrive space has never affected the software's ability to create a scratch file.
The strange thing, however, is that I can use Photoshop CS5 & CS6 on a guest account that I created recently, which means that the problem I am having is permissions based. Logging into a seperate account is a good enough solution for now, but it is incredibly tedious to keep changing accounts just to use Photoshop.
Has anyone got any other ideas? As I mentioned previously, reinstalling is a last resort as I currently don't have the neccessary resources.
Thanks.

I managed to fix this myself, almost by accident, after failing every method suggested that I came across.
My problem was due to 'read only' access being set to some folders in ~/private/ on my main account, meaning that Photoshop could not create an important, temporary scratch file in this location.
To anyone else who comes across this thread due to having the same problem, here's the solution:
Open finder, then go to 'Go' in the menu bar and select 'Go to folder'
In the window that opens, enter '/private/' and click 'Go'
Then, right click on the folder 'tmp' within /private/ and select 'Get info'
In here, scroll to the permissions section and change the relevent user permissions to 'read and write'
Before closing this window, click on the gear icon underneath the list of users and select 'Apply to enclosed items' and hit 'Ok' in the next window.
Finally, repeat steps 3 - 5 for the folder named 'var', also within /private/ and you're done. Photoshop should now open as intended!
Although this solution was ideal for my home laptop, giving 'read and write' access to important folders like these can probably lead to lowered security so please do it at your own risk.

Can't open a powerpoint file

I'm using iBook G3.
I can open other files in Powerpoint, but not the most recent file I want to open. Whenever I click the file, "There was an error accessing xxx file" message appears.
I tried to copy the file and open the copied version but the same thing happened again.
Is there any way to open the file or recover it? (There is no back-up file! -_-;;;)
Please help....

I'm assuming you have PowerPoint loaded on your machine. If so what version of Office for Mac are you using and do you know the version of PPT the file was created on?

"Save" and "Quick Look" buttons not showing in Apple Mail

Dear list members, in Apple Mail on my new iMac, the buttons "Save" and "Quick Look" are not showing in the messages. That's very odd, because I can see those buttons in my old mac normally. I tried one solution proposed in another thread (Mail>Preferences>View>Details>All) but it didn't work. Could you please help me? Thank you.

Sorry, if I'm mistaken, but I thought this was the OSX forum. In my title bar, I see:

Hi i use the hp lap in connecting for internet but not open the bro

hi
i have some problam in my laptop in connecting for internet but not open for broswer and not update for software tell the solution

Hi @jerry3 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Notebook and not getting to the Internet. First try just to reset the router. Unplug from the power wait a few moments and plug back in.
Can get to safe mode with command prompt? F11 upon startup choose safe mode with Networking.
Can you get to the Internet in safe mode?
Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

After installing the new Yosemite OS on my iMac I can no longer send email. I can receive email, but not send. I use gmail and can send email on the gmail (google) site, but not on "mail" on my iMac. Any others with this problem? What should we do?

After installing the new Yosemite OS on my iMac I can no longer send email. I can receive email, but not send. I use gmail and can send email on the gmail (google) site, but not on "mail" on my iMac. Any others with this problem? What should we do?

My gmail, which is correctly configured for Mail with gmail SMTP and Google IMAP, works for awhile on Mail, which I leave open while working on other applications. But several times a day I get msg from Google: "We recently blocked a sign-in attempt to your Google Account" . . . and requiring me to verify my account details, re-enter passwords, confirm security settings (or change them from "disable" to "enable less secure methods" and so on). In Mail I also have tried "taking all accounts online", and re-entering my gmail password inside Mail account settings. These steps successfully re-set comms between gmail and Mail ... for awhile, then it happens again. Enough occurrences over a work day that I just quit Mail and revert to accessing gmail directly. Apple Care advisor and an Apple knowledge base article say that Apple can't deal with this, as gmail is third-party app, and they refer me to gmail, and so far I've found nothing helpful there.
From today I also have several instances of a window saying "Mail has unexpectedly closed" and asking me to Re-open it.
I also use Yahoo mail, which stops working with Mac Mail at the same time as gmail, but I do not receive notices to re-verify from Yahoo.
I recently upgraded from Mavericks to Yosemite. The Mail problem happened occasionally with Mavericks but is far more frequent with Yosemite.

I can access Google, but not Gmail.

Hi guys. I've been having trouble with my internet connection for as long as I've had my Mac (one year). For the longest time, I've repeatedly had to click the icon for Airport and then turn it off and back on again to recover my connection to Google Gmail and Google docs. These are the first sites to disappear, later I have trouble accessing other sites, this is corrected by turing off and then on Airport. But that is very frustrating, and I often have to do it over and over again. Also, I'm puzzled by the fact that my Skype connection is rarely bothered when access to others sites drops.
I've been reading as much as I can find and trying the airport utility. Clearly I am stupid because things went from bad to worse. Now I can access Google, but not Gmail. I can access most parts of Apple.com, but when I tried to purchase the upgrade to OS 10.6, I couldn't view the page images. I found the same problem on a few other sites. When I tried to access Linkedin, I could get to the login page, but no further.
In each case, I get the usual message: Safari can’t open the page “https://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false& continue=http%3A%2F%2Fmail.google.com%2Fmail%2F%3Fhl%3Den%26tab%3Dwm%26ui%3Dhtml %26zy%3Dl&bsv=1eic6yu9oa4y3&scc=1&ltmpl=default&ltmplcache=2&hl=en” because Safari can’t establish a secure connection to the server “www.google.com”.
I've tried resetting Airport back to the factory settings. Now all I get is the blinking yellow light - I'm not sure what that means.
I'm now connected via hardwire, but access is limited to very few sites, such as this one and Google. I can search google, but I can't access gmail. I can access everything on my windows computer through the same wired network.
Message was edited by: WhidbeyTomas

I am having this same problem, but it's not related to parental controls. I have to keep turning the airport on and off as well. Here (http://www.mac-help.com/forums/showthread.php?t=9802) is a post I made over at mac-help.. still waiting for a reply.
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A solution would be great..

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Can Quick Look but not open a PowerPoint file

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