Can see but not connect to other computers on my home network

New laptop running 8.1 replaces crashed one (also ran 8.1). After setup, can see the other computer on Home Network (uses Windows 7). That one can also "see" the new laptop. ( Both computers appear in the network folder). Neither
will connect to the other. Get "cannot access message, check name etc."
Both computers are in same Homegroup, tried all the tests mentioned in support . . .everything seems set properly. Ran through all the network and homegroup diagnostics fine. Tried connecting with both firewalls disabled.
Is there a solution I'm not aware of? Others seem to have similar if not identical problem.

Hi wrkeen,
Please share more details about this issue：
1. Provide the error messages for better analyzation.
2. What solution have you done to test the homegroup?
If we enable the network discovery, we will be able to find other computers or devices on the network.
Please take the following steps for troubleshooting:
1. Run the network troubleshooter to exclude the network issues. For more information, please refer to the following article.
http://windows.microsoft.com/en-us/windows7/using-the-network-troubleshooter-in-windows-7
2. Go through this path Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings and check if we correctly configure file sharing and other settings.
Please take a look at the following article about troubleshooting file sharing.
http://windows.microsoft.com/en-us/windows-vista/troubleshoot-file-and-printer-sharing
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

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