Can send but can't receive email through ATT POP account

My ISP is ATT. Email is through a POP account. I've verified all the settings through the ATT support page and been on the phone with an ATT Mac (dubious) tech. I'm able to send but not receive email. I get no errors when I check mail. It just appears that there's nothing new. I am able to receive through web mail. I deleted my cache as suggested by another user. Any thoughts? Thanks very much.

Hi QCKaren, and a warm welcome to the forums!
Feel free to start a new topic to attract more helpers to your particular situation, here's a link if as is often the case, it's hard to find out where to do it...
http://discussions.apple.com/post!default.jspa?forumID=753
ISP tells me I will lose messages in all mailboxes - but does this mean all mailboxes that are stored "locally on my macintosh" or just the mail in the inbox, sent and trash associated with that account?
Yes, if it's a POP account all will be lost.
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.

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