Can send Exchange email but cannot retrieve email iOS 7.1.2

Hi,
I'm using iPhone 5, running on iOS 7.1.2.
After I configured Exchange email server settings on the phone, there was an alert that said "Cannot Get Mail. The connection to the server failed". The server settings are standard for all our company employees; my userID and password were correct. I could not retrieve any email, contacts or calendar items. However, I was ABLE to SEND outgoing emails including attachments.
I tried the following:
1. Reset the phone by selecting 'Erase all data and settings' and re-configured. Same issue.
2. Restored the phone by connecting the phone to computer using iTunes and re-configured. Same issue.
3. Got my service provider to reset my SIM subscriber settings at their backend server and I tried 'Reset Network Settings' on my phone and then re-configured. Same issue.
4. Borrowed my colleague's iPhone 5s and configured my userID and password, ISSUE SOLVED.
5. Borrowed another colleague's iPhone 5 and configured my userID and password, ISSUE SOLVED.
6. Tried configuring my userID and password on my iPhone 5, same issue as before: cannot retrieve mail but can send mail.
From the above steps, I believe we can rule out telco setting issue, exchange email server setting issue and my email profile setting issue. Clearly, my phone is the problem.
Any suggestions for solutions will be greatly appreciated.
Thanks!

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