Can send fax but cannot receive, fax test passed

Question

Hello,
Today we tried to receive fax but it only showed "fax receive error". Fax test report shows everything is fine (all passed) and we can send fax without problems. What might cause this? Maybe fax number is wrong, but then we shouldnt be able to send it..
Telephone line only connects to printer.

Answer 1

Hi @reset5 ,
I see that you are experiencing issues receiving faxes. I will certainly do my best to help you.
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
HP LaserJet Pro MFP M225dn, HP LaserJet Pro MFP M225dw, HP LaserJet Pro MFP M225rdn.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
I have provided some steps to try to see if this will help.
You can check the fax number by doing the following:
1. On the product control panel, select Setup button.
2. Select Fax Setup, Basic Setup, Fax Header.
Turn off the Private Receive.
1. On the product control panel, select Setup button.
2. Select Fax Setup, Advanced Setup.
3. Select Private Receive and then select off.
Turn off the Error Correction setting.
1. On the product control panel, press or touch the Setup button.
2. Select Service, and then select Fax Service.
3. Select Error Correction, and then select Off.
Increase the Fax Speed setting.
1. On the product control panel, press or touch the Setup button.
2. Select Fax Setup, and then select Advanced Setup.
3. Select Fax Speed, and then select the correct setting.
Update the printer's firmware if you are still having issues. HP LaserJet Pro MFP M225dw.
Select your operating system.
Sorry for all the questions, but it will help to resolve this issue quicker.
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using a filter?
Are you using the 2 wire fax cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using?
How to Find the Windows Edition and Version on Your Computer.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
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Gemini02
I work on behalf of HP