Can send faxes on 6500 but not receive them.

Test says I need different phone cord. Went to Best Buy and they said that's crazy since I can send out. It used to work when I had Vonage, but now I switched to Comcast home phone and it won't work.
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Hate to hear your are having that issue with your faxing. The Best Buy reps do their very best, they have 1000's of products to get to know....
if you are not using the HP supplied cord (which is a 2 wire cord) or the fax hardware test indicates your are not using the correct cord then we need get you another fax  cord(2 wire  fax cord...)
If the cord you are using is a 4 wire cord (you can tell by the 4 prongs on the end) then you will have fax issues... The extra 2 wires in a 4 wire cord can cause interference..
Also.... you mentioned you changed carriers..If you have a voicemail service active this will disrupt your incoming faxes... there is no work around you MUST DEACTIVATE your voice mail to receive faxes.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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