Can some one help me please

I have recently moved homes and now when i go to make calls from my hub phone i have a lady telling me that it is not possible to make calls from this number!! The land line works fine so is this something to do with the broadband number or do i have to do something with the handset or hub? Also before i moved i did have trouble withthe hub phone not ringing or showing when someone was calling, it just displayed that someone had called, is anyone else having these problems?

Ensure that when you make a call from your hubphone that you dial the full number including the code (01xxx etc ) and not just the number.
Also do you have the handet light lit on your HH, if not you may have to re-register it here https://service.btbroadbandvoice.bt.com/bbv/online​/consumerConfig
More help here
http://www.productsandservices.bt.com/consumerProd​ucts/displayTopic.do?topicId=27273&s_cid=con_FURL_​...
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