Can someone assist me in upgrading from CS2 to CS4 PC version?

I have loaded the CS2 version on my PC and now I want to upgrade to CS4 master using the upgrade version. I have serial numbers for both versions but when I tried to load the CS4 upgrade, the system said it could not find the old version. I had to input the serial number of the software I was upgrading from but CS4 only gave me two version options, CS3 and CS3 upgrade. When I input the serial number of my CS2 version, the system said this is not a CS3 serial number. So I proceeded to install CS4 as a trial version thinking I can later input the CS2 serial number. Unfortunately my CS4 upgrade install ran into issues and did not install all of the main software (photoshop, illustrator, etc). I tried to reload CS4 but ran into the same errors. So now I have two issues, one is how do I get the system to take the CS2 upgrade and how do I fix the install issues so the full CS4 programs will load. Please help.

Troyboy8998 please contact our support team to verify the validity of your upgrade. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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