Can someone explain how Groupware fits into the CRM mobile model?.

Can anyone explain how Groupware fits into the CRM mobile model?.
Also we have the client console on the laptop, but it looks very basic. My understanding is that it's supposed to be able to download sales details before going on the road, is that correct, or have I misunderstood something?.
Jason

Hi Jason,
For Groupware integration try looking at
http://help.sap.com/saphelp_crm50/helpdata/en/74/49af3ab73dc363e10000000a114084/frameset.htm
For Client Console functionality refer to
http://help.sap.com/saphelp_crm50/helpdata/en/9d/a7443bc6054d4ee10000000a11402f/frameset.htm
Regards,
Gervase

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