Can someone help me access the itunes store

I cannot access the itunes store.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

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I can't able to access the itunes stores to download and update new apps

iam using iphone4 for more than a six months. but for the last 10days i can't able to access the itunes store to download a app or to update it. what should i do. my itunes is opening properly. i can download videos pictures and songs from my system. the problem is only with itunes stores. i also updated the account information. which also doesnt got solved the problem. what should i do??

http://support.apple.com/kb/TS1559

ITunes 10.4.1. can't update apps, accessing the iTunes store

Apps indicated to be updated but the process hangs up "Accessing the iTunes Store".
Can't update on iPhone or iPad.
OSX 10.6.8
JA

If this does not help
How to manage unused iTunes Gift Card and Gift Certificate balances
Contact iTunes by
Contact iTunes

Why can't I access the itunes store now that I have done the update of IOS7.0.2

Why can't. I access the itunes store since I have done the update IOS7.0.2

Hey khedhuntr,
I would go through the recommended troubleshooting steps in here to see if that resolves the connection issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
All the best,
Delgadoh

Why iTunes 10 crashes when accessing the iTunes Store?

iTunes 10 is local working well after starting. I can play all my music, videos , etc. When I like to access the iTunes store iTunes crashes without any warning.
What can I do, to fix the probleme?
Thanks in advance.
skipper2

I am running iTunes 10.1.2 on Mac OS 10.6.6
All my home sharing is turned off as is Genius (which was causing crashes on startup). I don't share my library. In fact I'm pretty sure I've turned off as much as I can.
If I access the iTunes store, iTunes crashes.
If I run Genius, iTunes crashes
Sometimes if I plug in my iPhone, iTunes crashes (I think it's going out to the network to find updates)
If I download a podcast or subscribe to a new podcast iTunes works OK.
If I turn off my network iTunes runs fine.
It seems that whenever iTunes talks to Apple's servers it crashes.
Here's what was posted to /var/log/system.log when iTunes crashed trying to access the iTunes store:
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1656 thread: 0x10c67 type: 0xa code: 0x76044 codeCnt: 0x2 flavor: 0x76054 old_state: 0x7605c old_stateCnt: 0x2c new_state: 0x7702c new_stateCnt: 0x77028
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash.Self[1656]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1655 thread: 0xbfa7 type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash[1655]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1598 thread: 0xbfab type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] ([0x0-0x134134].com.apple.iTunes[1598]): Job appears to have crashed: Segmentation fault
Hopefully someone from Apple reads this forum and can let me know of a fix.
Mark

I just installed the itunes 10.5.2 on my pc and it wont access the itunes store. the same thing happened when i did the update to 10.5.1. can someone help me out

just installed the new update 10.5.2 and now my itunes wont access the itunes store. can any1 help me out?

I have had this same problem since uprading to 10.5.1. I just checked 10.5.2 and it's still broken.
Are you behind a proxy server that requires authenication? I am and I was fine with 10.5.1 until I had to change my proxy server password.
Previous versions of iTunes used to prompt for new proxy credentials but the 10.5.x versions don't.

I can only access the itunes store from my pc and not my ipod touch. It says incorrect password, but I know it is correct. I have changed my password more than 3 times in the past few months to resolve this issue but to no avail. Someone please help!

I have had the same account for over 4 years. I have had my ipod touch for 2 years and have always been able to access the itunes store and download content from my pc and my ipod touch. A few months ago, I started to receive the message that I've entered the wrong password but I know that it is correct. I can download all I want from my pc without any problems at all. How do I get my device to accept my itunes password so that I can get back to downloading content directly to my device?

I'm having the same issue. Just hooked up a Mac Mini and running the internet just fine over wifi, but Facetime isn't working. I'm going to try resetting my router in the morning.

HT204088 Using my ipad 3, with ios6, I can access the itunes store and the App store when I press the icons, but the viewing pages are blank. I can see the toolbars at the top and bottom. The pages are blank for every tab. Help. The ipad works fine, other

Using my ipad 3, with ios 6.0, I can access the itunes store and app store by pressing the icons, but the screens are all blank pages, I have tool bars at the top and bottom of the viewing screen, but when I touch the individual tabs, the viewing screen is either white or dark grey...nothing else appears. Help.

Having the same issue, can someone please enlighten us?

Can anyone help?? - Can't access the ITunes store

Hi
I downloaded Itunes 9 on 17/09/09 and as a result I can no longer access the Itunes Store. *I have tried the following*:
* Turning off my Windows Firewall and CA Security Firewall and ensuring that neither is blocking anything Apple related
* Turned off pop up blockers
* Complete uninstall of all Apple programs, then reinstall
* DNSFlush
* Copy, paste, etc of Hosts file
* Used Chat Support who advised the above and then advised it was a tech support issue, contacted tech support to be told I would be in a 20 min queue
* Opened up my account, clicked on each heading to find I can access Itunes U and the Mighty Boosh (under TV tab). Clicked on view Column Browser to find I can search for Artists tracks, great if I want a specific track but I still can't search new music.
Still access Itunes homepage though.
Any suggestions please????
* Run Itunes diagnostics (see below)
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv9700 Notebook PC
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 697A164FFF4491E8
Current user is not an administrator.
The current local date and time is 2009-09-26 18:25:14.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C1AC839F-EA66-44EE-9C1A-B5C8239FAAF3}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 26 15:35:09 2009
Lease Expires: Sun Sep 27 15:35:09 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {702025D8-EBF2-4492-BA7E-30FB2A9B869A}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {3A42D9DB-E471-4A7B-A20F-1129CCDBD793}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-09-26 18:24:12.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: TSSTcorp CDDVDW TS-L632N, Rev 0503
Audio CD in drive.
Found 16 songs on CD, playing time 64:27 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 03:03:10
Track 3, start time 07:15:15
Track 4, start time 10:41:15
Track 5, start time 15:13:05
Track 6, start time 19:18:02
Track 7, start time 23:14:02
Track 8, start time 29:00:15
Track 9, start time 32:54:12
Track 10, start time 35:45:32
Track 11, start time 40:08:17
Track 12, start time 43:36:32
Track 13, start time 47:33:35
Track 14, start time 52:15:25
Track 15, start time 56:52:72
Track 16, start time 60:52:45
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.1.8 is currently running. COM interface not properly installed.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
STEVE'S IPO (G:\), iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 5U8421PS5BF
Bus Speed: 61440
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.

Please help me..it says internet connection failed..but i am connected to the internet..i tried everything..event he dns flush
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
TOSHIBA Satellite M505
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number AB1A81B53350B938
Current user is not an administrator.
The current local date and time is 2009-09-30 22:24:06.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {1F60931D-0FA2-425C-B746-FE730356AA82}
Description: Realtek RTL8192E Wireless LAN 802.11n PCI-E NIC
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 30 21:06:07 2009
Lease Expires: Thu Oct 01 20:53:55 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {C78A5BA6-161D-4847-B7F7-B27BF675D702}
Description: Realtek RTL8102/8103 Family PCI-E FE NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-09-30 21:27:16.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Crystal, iPhone 3G running firmware version 2.2.1
Serial Number: 869110N5Y7K
Please help I am sooo frustrated

Hi, I can't access my iTunes store even though I had updated to the latest version of the iOS. It always shows "the request could not be processed" when I tried to access the iTunes store. Pls help..

Hi, I can't access my iTunes store even though I had updated to the latest version of the iOS. It always shows "the request could not be processed" when I tried to access the iTunes store. This has been going on for the past 3 days already. Pls help..

Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help

TS1368 I cannot access the iTunes store or anything iTunes related on my computer. I've tried everything recommend here. Can anyone help??

I cannot access the iTunes store or anything else iTunes related on my computer. I've tried everything I can find and nothing seems to work. I've changed the firrewall settings, I've uploaded the latest version of Windows and iTunes. I've ran the diagnostics..nothing. If I hit the help button on the diagnostics page...I can't get iTunes help because I don't have connection!!!!! Any help please!!!

I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

For the last 2days when I attempt to rent a movie And my Apple TV attempts to access the iTunes Store I get a message can't connect to server, try again later. I can connect to Netflix, Hulu and all other services. Any help appreciated.

For the last 2 days when I try to rent a movie on my Apple TV the Apple TV attempts to access the iTunes Store and then I get a message saying Apple TV cannot connect to the server at this time. Please try again later. I have no trouble connecting to Netflix, Hulu or any of the other apps. I also have no trouble connecting to the iTunes Store using my iPhone or iPad. I have also tried restarting the Apple TV and my router. Any help will be appreciated.

I have a similar problem. After a recent update I cannot access the iTunes Store to resubscribe to Hulu. "Cannot access iTunes Store at this time." Dunno what to do.

I can't access the itunes store...help please. I have a new nano, but cant access the store. It just tells me its "accessing..." but does nothing.

Please help. I have a new nano, but I cant access the iTunes store. When I click on the store it tells me I am accessing the store, but nothing happens. When I have clicked on the help function I am told my computer is not connected to the Internet, which is not correct - I usually have other sites running at the time.
Please help.
Thanks,
Iona

Try switch off virus scanner and firewall.

I Can't access the itunes store anymore

I used to be able to access the itunes store before but now i cant. I dont know what happened but it just loads almost halfway and then just stops and I dont know what to do. I havent been able to access since the beginning of october and it kind of sukks to have to buy everything on my ipod. Can someone please help me and tell me how to fix the problem? I've already tried all of the other things that have been reccommended to me. If it helps I have an hp notebook laptop pavilion g series , Its not the best but it works for school and stuff.

You've posted in the iTunes for Windows area, Old Bean. You'll usually be more likely to get help if you ask in the iTunes for Mac area.
But answering quickly, all you need to do is update to Mac OS X 10.5.8, available either via Software Update or as a standalone download (you'll want the Combo update). Then you should be able to install Safari 4.
Regards.

Help! iTunes crashes whenever I try to access the iTunes Store! Any suggestions to fix this?

Like I said in the title, everytime I try to access the iTunes Store a pop-up shows up, saying "iTunes has stopped working". Then there are two options underneath:
-> Check online for a solution and close the program
-> Close the program
If I then view the problem details, it gives me this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.10.126
Application Timestamp: 52394b24
Fault Module Name: WebKit.dll
Fault Module Version: 7537.60.11.29
Fault Module Timestamp: 52f34882
Exception Code: c0000005
Exception Offset:00050d98
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system3/en-Us\eroffleps.txt
I am on a Windows 7 Gateway laptop with Intel Premium. This problem started a couple days ago, just after I finally gave in to go from my version 10 iTunes to the "new and improved" version 11 iTunes. The version 10 worked like a dream, no worries, very quick. Now, all I can do is use my iTunes library. If I just wanted a library I would be using Windows Media Player (jk, iTunes is better). Anyway, my point is, right after installing the new version of iTunes, this problem began. I've looked all through the Apple Support Pages, and tried a couple of things recommended, but nothing's worked so far. If anyone has a clue on what I can do, help would be very much appreciated. Also, if your suggestions don't involve downloading anything, that would be wonderful. Nevertheless, if they do, that's still okay. I'm desperate at this point, so any help would be greatly appreciated.

Nevermind, I fixed the problem. I logged on as an administrator and deleted iTunes files. I then redownloaded the file as an administrator and the Store is working smoothly again!

Can someone help me access the itunes store

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