Can someone help me please? I'm at my wits end here trying to get help.

Question

 Now like many other people I bought a large number of cards as well, and although for a second I thought it might be a 5 minute gimmick type deal when I saw how long the deal stayed alive and heard of the number of cards people were buying I knew it was a mistake.  However, I fail to comprehend how it was allowed to stay up for several hours without interruption.  Now I normally love bestbuy, and I am an--elite plus member so clearly you know where I go to spend my cash on tech--and I fully recognize that honoring all these certificates would be absurd and bankrupt the company and a handful of our working population, but I do think any respectable company that makes such a mistake ought to OUTRIGHT apologize in the email, rather than attempting to obfuscate or misdirect the issue almost as if to suggest it was not Best buys own mistake.  The first email I received also made some reference to not being able to verify my identity and seemed to imply that somewhow I had made a mistake, however, I think on future revisions they did convey a more diplomatic message.  Still, I feel an apology should've been made in the email itself, and also feel that any respectable company that knows it depends on consumers should at least offer a small token gesture of something as little as 5 dollars off next purchase or free shipping on next order as a gesture to show the customer appreciation and also apologize for the mistake. Moreover, I have to say I have become increasingly frustrated shopping at best buy lately, as I feel any effort to discuss/explore pricematching on any product is met with overt disgust, frustration, and in my experience on several occasions, blatant efforts to escape my presence.  This is not always the case of course, but I have also had managers rudely and angrily brush off my efforts to explain the presence of a significant discounted price at a reputable dealer like newegg and most recently had a manager tell me if I wanted the SD card I could buy it at the 4th of july price, or I should just go buy it at new egg.  As an elite plus member, best buy credit card holder, loyal patron for almost all my purchases, and a stock holder, I really felt ashamed and humiliated to endure such treatment and am now strongly reconsidering going into the store anymore as I feel a sense of anxiety attempting to find a product I want at a good price. That experience really left a bad taste in my mouth, and after attempting to discuss the matter with customer support on the occasion it occured on July 5th or so (during which time I made a 800 dollar purchase), I first spoke to a nice man who helped me merge my regular account, rewards account, and credit account, and then he transferred me to customer service to discuss the managers rude behavior as well as the pricematch opportunity he clearly deprived me of (14 $ is a lot when you're spending a lot of money at best buy and the price match is so proudly touted on all the commercials and really the only reason that best buy has been able to compete against Amazon and reemerge as a strong player in the market),  and I was assured a call back and never called.....  Since I have 45 days to return items, another reason I love best buy in additon to being able to go and play with the tech at the stores, I decided to wait and called again today as I had ordered about 80 of those cards and felt that I at least should be offered 1 card as a token gesture of my patronage to the store and in apology for the error and for also essentially leaving about 1000 dollars of my cash in the netherworld of finance until it comes back to my account.  SO on my call today, as I began to explain my representative was initially very kind and understanding but flatly told me all she could do was take notes, so I asked to speak to a supervisior.  I waited for roughly 35 minutes, after which time I heard a women pick up the phone, mumble/exchange words and then hang up.  OMFG.  I called back, only to wait another 35-45 minutes before I oculd hear the phone being answered and then the automated male voice abruptly tell me to call tomorrow as they had been closed.  REally, why make me wait 45 minutes AGAIN??  This is really starting to shake my perception of best buy and on top of that I was not able to get corporates number, so can someone please let me know how I can get intouch with someone who might give a moment's consideration to hardworking, contributing customer?

Answer 1

Additonally, at this point I really want to talk to someone who cares about how a customer like I might feel in such a situation and when I call corporate would like to talk to someone who is interested in hearing my input as it really sucks to think I really don't feel like going to the store anymore and would rather just buy stuff on amazon or newegg these days instead;/  When I know how much i used to enjoy going into the store and getting friendly with kind staff who worked with me to get the best deal on the items I got--perhaps this was because it was at a more desperate time when Best Buys fate as a company was more precarious prior to price matching taking origin.  Also, on an aside, would like to add that obviously there is always the one or two people who go out of their way to make sure you have an excellent expeirenece so I am not trying to make any sweeping generalizations here.  In fact, I find the forum contributors to be among the most kind and helpful, but that might be because they don't have to deal with the now seemingly dreaded "pricematch" epidemic;D