Can someone help "THIS NU-B" please!!!

Question

Hey everyone,
     After putting of task of getting a new phone (my BB8330) I finally got it and have been tinkering with it.  And ran into several issues. . . . but this is the most important one so far!  Here goes:  Never owning such a cool phone as I do now, it wasn't hard to navigate the phone and its options and capabilities.  However, there were several media files that I quickly learned how to hide as an option under its properties tab, and in doing so, when I went back to un-click these media files, it would show up in the new media folder I created, but does not show the media? 
     I've made several attempts and at trying to re-open these files but was unsuccessful at doing so, and the message that kept prompting on my device reads as follows:
     Unable to display file/Media Card/Blackberry/pictures/XBBxMX/throbbin 3.rem
     I am at my wits end, and took the time to familiarize myself with this forum browsing through to see if anyone else had this similar problem and again, UNSUCCESSFUL!  So, I had these origional files sent from another blackberry user, saved these files in the pictures section of my phone's media card memory, clicked hide under each one's properties option, was able to un-click hide to show the media, but not able to view it!  
     Please please please, I hope some one can help me.........
Advanced ALOHA and Much MAHALOs to those who can help me resolve this problem.
hoping to hear from you soon,
JSFM007

Answer 1

Greetings, and welcome to the BlackBerry.com Support Forums.
It is always helpful to receive help, to include your carrier name, so that when you have a question, that information won't need to be asked up front. Also, stating your device Operating System version is normally another common question, found on your BlackBerry at Options > About, third line down, looks like "v4.x.x.xxx"
Likewise, you posted in the Welcomes and Introduction, not the place for asking questions.
Nevertheless...
JSFM007 wrote:
     Unable to display file/Media Card/Blackberry/pictures/XBBxMX/throbbin 3.rem
You have your Media Card set to encrypt your media card. Open Options > Security >  Encryption > and see the setting for Media Card. This setting could be at Options > Security > General Settings according to the operating system of your device.
JSFM007 wrote:
So, I had these origional files sent from another blackberry user, saved these files in the pictures section of my phone's media card memory, clicked hide under each one's properties option, was able to un-click hide to show the media, but not able to view it! 
That is where the 'rem' extension is coming from. Now, if that ecrypted file is sent from another device, it is ONLY viewable ON the device on which the encryption is set. You can't move the files to another BlackBerry and view them. That's the point of the encryption.
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