Can someone PLEASE help me report a fault??
Quick history. Phone and infinity went down 3pm yesterday. Disconnected all internal wiring and tested from the test socket on the NTE with a known dood corded handset and got no dial tone, just lots of hissing and cracking. Most likely damp in the works somewhere (underground feed).
Called 151 yesterday. Was not able to persuade the chap on the phone that there was a fault - automated testing said it was my wiring. He would not believe otherwise. He reluctantly offer to make an appt for an engineer to have a look, and offered Jan 8th. I said that's not good enough. My wife has end-stage liver disease and is in constant contact with various medical people (we missed and appt this morning because the district nurse couldn't get hold of us). She has 8 appts in the next ten days, and I often have to leave her alone while I'm out. We need the phone fixed asap. He disregarded all of that so I asked for escalation. He told me a manger would call withing 30 minutes and said the manager would say no different. The call never came.
About 7pm called 151 again. Operator claimed manager had called me - he hadn't. Operator offered no further help other than to promise another manager would call me between 10am and noon today. Operator also disregarded my wifes health and told me she would not prioritise the call.
Needless to say the manager didn't call today.
I have just tried calling 151 again, and the system now tells me I'm not a BT customer and cuts me off. The fault tracker on the website tells me I have an internal wiring fault and suggests I call 151 if I think otherwise.
I'm just about ready to lose my rag. Does anyone know how I can proceed now?
Hi duncanreed
I am very sorry about this. I'll be happy to get involved and sort this out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
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