Can someone please help me with DNS issues?
Hello, i have a iphone 4 and recently i wasnt able to connect to internet, well i would have all bars but couldnt use youtube safari or anything i could use it only if i disconect and conect back but it only works for like a minute and then nothing, anyways i noticed that my dns kept on changing so i would see my router ip and a diferent ip that i didnt know, so i looked it up and i traced it to kansas!!!!? i live in texas....... but i erased it and put mine back but still doesnt work cuz it keep on changing on background ive heard of this before its called "DNS Changer Malware" the problem is ive only heard of this for computers not iphone's, ipad's or ipod's,does anyone know how to remove this on iphone? i dont want to reset to Factory Settings cuz i dont want to backup everything (32 GB) and put it all back on itll take days!!!!! please ive heard of searching for files on System/Library/Internet Plug-Ins System/Library/LaunchDaemons and System/Library/LaunchAgents but i searched them and they have alot of files especially LaunchDaemons and dont know witch one is the problem or how to diagnose it so if anyone can help me out please do so i dont think im the only one with this problem Please Help!!!!! I need my Iphone!!!!!! (Oh by the way, the ip adress that my DNS shows (infected ip) from kansas
<Edited by Host>
Does the other phone struggle to connect?
Forget the bars, how does the iphone work in comparison to the other iphone?
If the 3gs seems to be defective and is within the warranty period, then make an appointment at the local genius bar. if it is defective then they will replace it.
Similar Messages
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My purchased songs aren't lost the computer is not giving the option to put the newly purchased music into the ipod.
How do you do what? Plug the iPhone into a USB port directly on your computer, or disconnect other USB devices? To disconnect a USB device unplug it from the computer. If it is a disk drive eject it first using the Eject icon in the System Tray. To plug the iPhone into a USB port directly on the computer insert the USB end of the sync cable into a USB port on the computer.
If you are using all of the ports on your computer get a hub and plug low power devices into the hub (e.g., keyboard, mouse). Or get a hub with its own power supply and plug your high power devices (disk drives, DVD drive) into it. -
First of all, I live in Ho Chi Minh City, Vietnam. Sometimes, I use a VPN to search on the web here. I purchased Toy Story 3 on my MacBook Pro 2011 OS/X - Lion through iTunes. I initially had trouble downloading it which may be due to being on and off the VPN but after a while it finally downloaded and shows up in my iTunes library on my MacBook.
Under my Apple ID account (which is the only Apple ID account I have), I look under purchase history and it shows that I paid for Toy Story which is where I got my Order # from. But if you go to the iTunes Store then to the Quick Links then click on Purchased, under all my Movies, it does NOT show Toy Story 3 as one of my movies.
Now when I go to my iPad (3rd gen.), Toy Story 3 does not show up under purchased movies (all or not on my iPad). It does not show up on my Apple TV as well. If I want to have Toy Story 3 on my iPad or Apple TV, then it says I have to purchase it again.
I have searched for help via Apple support communities but so far none of their solutions have worked for me. I have tried logging off iTunes & App Store on iPad and also shutting down the iPad. I also made sure that under iTunes Preferences>Store that iTunes in the Clouds purchases is checked. Can someone please help me with this? Your consideration is greatly appreciated. Thanks.Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items. -
Hi there. Can someone please help me with copying photos from my old iPad to my new one? Thanks.
Hi there. Can someone please help me with copying photos from my old iPad to my new ipad2? Thanks.
If you have a pc, when you plug your iPad in you should see the windows pop up window offering to backup the photos. Do that and it will save all your photos and videos to your computer where you can then sync them back to your new one.
If the pop up doesn't come up, double click on my computer and navigate your way to the iPad. Double cick on it an d navigate to the DCIM folder. Drag your photos and videos to your pc, then sync them back onto your iPad. -
Hey guy can you please help me with this issue PLEASE!
Hey Apple can you please help me with this issue, i have a iPhone 3gs and when i put my sim card into the iPhone it makes iphone 3gs shut down suddenly how do i fix that?
iPhone version: 6.0.1
service provider: Vodafone nzYou could restarting your phone that sometimes fixes issues
Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart (no data will be lost). -
Since up dating my Firefox I can not play any games on Facebook they all run very slow, can someone please help me with a solution.It mainly seems to be with games.
RE: "P.S. I found it aggravating that I couldn't copy and paste text here, it wanted me to insert as a link or an image, how do you insert plain text?"
I take it you tried using the "right click" menu? That doesn't seem to work, as you noted, but, you should be able to paste text by pressing your CTRL key and while holding it down, press the "V" letter key.
CTRL + C = COPY
CTRL + X = CUT
CTRL + V = PASTE
HTH,
Ortho_Fan -
PLEASE HELP ME. Some important emails have gone to an archive mail box and i really need them. Can someone please help me with how to view the archive email box and the emails that are in there?
http://kb.mozillazine.org/Recovering_deleted_mail_accounts
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Can Someone please help me with ERROR 4251
I have tried everything! even slowing down the burn speed.
Can someone please help with error 4251 when burning.
I have my diagnostics report done as well.
Thank you to anyone who can help.I did a quick google search for "iTunes error 4251" and this was the first result.
http://forums.techarena.in/motherboard-processor-ram/1215316.htm
The last post in that forum said a few things.
1.Restart computer
2.Disable anti-virus/security programs
3.Update hardware and software drivers.(I'm guessing mainly the cd-rom drive drivers)
Try those things and see if it is still a problem.
~Bill L. -
I'm getting the run-around. Can someone please help me with a rebate problem?
I purchased a Samsung W/D from Best Buy with the free vacuum offer. It was delivered and I submitted my rebate request. The submission page said to wait 6 to 8 weeks for processing. I waited 8 weeks and then became concerned. When I called the rebate center they said they had no record of my submission. Obviously, the online process failed. I understand technology doesn't always work, but the operator and manager told me I would now not be able to get my rebate and only offered a mailing address to complain. I am EXTREMELY frustrated. First, because the only reason I purchased these units was for the rebate and now I cannot return them to Best Buy because of the time elapsed. Second, if I was aware that there was a problem with the submission I would have been able to fix the situation. The website said all was OK, and all the information said to wait 6-8 weeks. Why would I have checked in before that time? Now I'm told I'm too late to fix it??? All I want is the vacuum cleaner I was promised when I purchased the W/D. Can someone please help me?
Hello ChadMelton,
I have a hard time passing up offers for free products, so I understand how such an offer could influence your decision to buy. I'm wholly disappointed to read, though, that your rebate experience didn't go smoothly and that the manufacturer seems to have been less than cooperative. I would be frustrated too under such circumstances!
I was unable to locate your purchase using the information you provided when you signed up for Best Buy Unboxed. I would like to look into this situation on your behalf, but will need more information to begin. If you will please send me a private message that includes your full name, telephone number, order number and/or the Customer Service PIN from your purchase receipt, I'll get started.
I'm very grateful that you wrote to us with your concerns.
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Hey!!Can someone please help me with my NOKIA N79
Hey!!
Whenever I try to connect to the internet or try connecting to maps it asks for ACCESS POINT USER NAME AND ACCESS POINT PASSWORD
can anyone please help me with this problemTake it back to the people who replaced the screen. Your symptoms indicate the wifi antenna was not reconnected correctly
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i have been having an issue with updating my ipod touch for some time now and i can not seem to get it to update to the lastest update. it is stuck on 4.2.1 software and i can not update it to 4.3 or any other ios software update. can you please help me to solve this issue.
It sounds like you actually have a 2G iPod Touch which can only go as high as iOS 4.2.1. If it's an 8 GB iPod Touch it's definitely a 2G iPod Touch as there was never such a thing as a 3G 8 GB iPod Touch. See this article to help verify what generation iPod Touch you have.
Identifying iPod models
B-rock -
Can someone please help me with a java assignment
Hey all,
I have a favor to ask I have a program that I need for my java class, I have the just of it but I can't figure out the rest, can anybody please help me here is the directions:
Let's revisit fibonacci numbers, looking at it as a process involving iteration and arrays. Create an array fib[] of 101 elements. Make fib[0] = 0 and fib[1] = 1. Then, in an iterative process going from 2 to 100, compute fib[k]. These numbers get quite large; make it an array of double.
Then, let the user select a number (such as 7) and have the application display the corresponding finbonacci number (in this case 13). Do this as often as the user wants. If a number larger than 100 is provided, display an error message, but don't terminate the program.
Here is what I have so far: Please add on and feel free to return to me please, thank you:
// This is an application that transforms numbers into their Fibonacci number
import javax.swing.*;
public class Fibonacci {
public static void main( String args[] ){
int k; //simple counter
int numSize; // how many numbers were entered
int theNum; // the number entered by the user
String response; //response of the user
// define the array
double fib[] = new double[ 101 ];
// read in the numbers into an array
k = 0;
response = JOptionPane.showInputDialog( "Enter the first number" );
theNum = Integer.parseInt( response );
while (theNum > 0){
if (theNum > 100)
k++;
fib [ 1 ] = 1;
fib [ 2 ] = 1;
response = JOptionPane.showInputDialog( "Enter the next number, negative to end" );
theNum = Integer.parseInt( response );
} // end while
numSize = k;
// terminate
System.exit( 0 );
}// end main
} //end class FibonacciTry this program..Hope it helps
import javax.swing.*;
public class Fibonacci
static double fib[];
public Fibonacci()
fib = new double[ 101 ];
fib[0] = 0;
fib[1] = 1;
for(int i = 2; i < fib.length; i++)
fib[i] = fib[i -1] + fib[i - 2];
public static void main( String args[] )
boolean end = true;
String response = "";
int theNum = 0;
new Fibonacci();
while(end)
response = JOptionPane.showInputDialog( "Enter the number. 999 to end" );
try
theNum = Integer.parseInt( response );
if(theNum == 999)
end = false;
else if(theNum <101)
String Message = "The Fibonacci number at "+ theNum + " is : "+ fib[theNum - 1];
JOptionPane.showMessageDialog(null, Message, "Fibonacci Number", JOptionPane.INFORMATION_MESSAGE);
else
JOptionPane.showMessageDialog(null, "Input should be less than 100", "Error", JOptionPane.ERROR_MESSAGE);
catch(NumberFormatException ex)
JOptionPane.showMessageDialog(null, "Enter Numeric values", "Error", JOptionPane.ERROR_MESSAGE);
System.exit(0);
}// end main
} //end class FibonacciVish -
Can someone PLEASE help me with my Satellite A665-S5170
Ok.
I am going to do my best to sum up what is going on right now.
So a few months ago, my uncle passed away, and I now have his laptop. Even though he bought it in March 2011, he never used it, so it was practically brand new when I got it.
Long story short, everything was fine up until about a week ago. That is when I noticed something was wrong, but didn't know what.
Well I ended up just resetting it to factory settings. ()
At first I thought that after resetting it, everything would be fine, but I've had to do that with my old Dell Laptop.
Well, everything is not fine.
Now I just keep getting the same message pop up on my screen every so often, telling me I have to "start the backup process"
But I did that already, and it keeps popping up.
But there is no pop up about a disk failure, or how to fix it.
So, I'm really, really hoping that someone can help me with this!!
I uploaded a screen shot of the pop up, so you know exactly what I see.
Please and thank youu!!
=]
Katie.
Attachments:
wtf.PNG 68 KBIt seems the hard disk is failing. The notice about backing up doesn't mean that the backup process will fix it. The computer has detected the hard disk is failing and needs replacing. It's suggesting you back up your data so that you can replace the hard drive. You could take it to a service center or try replacing the hard disk yourself. Replacing the HDD isn't usually too terribly difficult if you're comfortable. Somewhere on the bottom will be a door that can be removed to give you access to the drive. Sometimes there's a metal caddy on the drive, and sometimes there isn't it. If there isn't, you simply swap in the new drive. If there is, you'll need to remove the caddy and put it on the new drive. You'll want to ensure you have recovery discs though. You can use the Toshiba Recovery Media Creator (sometimes called Toshiba Recovery Disc Creator) to create back ups. Then you replace the hard drive, put the disc in, and start the recovery process.
- Peter -
Can someone please help me with the installation of Adobe Premiere.
Hello guys, i am running a windows 7 64 bit home premium 2.00 ghz pentium b940 sandybridge processor. 500gb hard drive, 4 gb ram, and i have been trying to install a trial of adobe premiere for 2 DAYS! I'm getting very frustrated. Please help me. I will post the error code below. Please give DETAILED instructions on how to fix it and what is going wrong. Please, this has been very frustrating,
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 67 error(s), 70 warning(s)
WARNING: DW065: Display requirements not met for {0497EAED-70DA-4BBE-BEB3-AF77FD8788EA}
WARNING: DW065: Display requirements not met for {5D2A85AB-7391-4EAC-AA61-D5D9C09E4F17}
WARNING: DW065: Display requirements not met for {3D51982E-45C6-4B4B-9362-B356E1610821}
WARNING: DW065: Display requirements not met for {FB720658-01F4-4002-BB69-49E66CD82E30}
WARNING: DW065: Display requirements not met for {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6}
WARNING: DW065: Display requirements not met for {CE45CAE5-0B56-4C52-AE07-98A05027A049}
WARNING: DW065: Display requirements not met for {FE35B66A-C8F1-4D62-B823-C2EE2C7DA702}
----------- Payload: {92D58719-BBC1-4CC3-A08B-56C9E884CC2C} Microsoft_VC80_CRT_x86 1.0.0.0 -----------
ERROR: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80071A91.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80071A91.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed
ERROR: DW050: - Microsoft_VC90_ATL_x86: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5 Family: Install failed
ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5 Support: Install failed
ERROR: DW050: - Microsoft_VC80_ATL_x86: Install failed
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - AdobePDFL x64 CS5: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: DW050: - Adobe XMP Panels CS5: Install failed
ERROR: DW050: - Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64: Install failed
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - Photoshop Camera Raw: Install failed
ERROR: DW050: - Adobe OnLocation CS5.1_AdobeOnLocation5.1en_USLanguagePack: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - Adobe Extension Manager CS5.5: Install failed
ERROR: DW050: - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed
ERROR: DW050: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed
ERROR: DW050: - Adobe OnLocation CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw (64 bit): Install failed
ERROR: DW050: - Microsoft_VC90_MFC_x86: Install failed
ERROR: DW050: - Adobe Media Encoder CS5.5 X64: Install failed
ERROR: DW050: - AdobeTypeSupport CS5: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS5.5: Install failed
ERROR: DW050: - Adobe OnLocation CS5.1 Third Party Content Wrapper: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: DW050: - Adobe Story: Install failed
ERROR: DW050: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: DW050: - Microsoft_VC80_CRT_x86: Install failed
ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US: Install failed
ERROR: DW050: - AdobeCMaps x64 CS5: Install failed
ERROR: DW050: - AdobeTypeSupport x64 CS5: Install failed
ERROR: DW050: - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Install failed
ERROR: DW050: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: DW050: - AdobeOutputModule: Install failed
ERROR: DW050: - Microsoft_VC90_MFCLOC_x86: Install failed
ERROR: DW050: - AdobePDFL CS5: Install failed
ERROR: DW050: - AdobeCMaps CS5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Adobe Encore CS5.1_AdobeEncore5.1en_USLanguagePack: Install failed
ERROR: DW050: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: DW050: - ph: Install failed
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Player for Embedding x64 3.1: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Microsoft_VC80_MFC_x86: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.1: Install failed
ERROR: DW050: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - AdobeJRE: Install failed
ERROR: DW050: - Suite Shared Configuration CS5.5: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - Adobe Encore CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed
ERROR: DW050: - Adobe Premiere Pro CS5.5_AdobePremierePro5.5en_USLanguagePack: Install failedWhat's going wrong?
Display requirements not met
How to fix? Read those system requirements. It's called "requirements" for a reason...
Mylenium -
Can someone please help me with error 29
help with error 29 on my 3gs
Hey Li0666,
I see that you are experiencing an issue with your iOS device and it has been recognized with an error code. Here is an article for you that will help you address this issue and identify the error code:
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Get help with iOS update and restore errors - Apple Support
https://support.apple.com/en-us/TS3694
Take care, and thanks for visiting the Apple Support Communities.
-Braden
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