Can someone please help me with my security.  For some reason when I go to download from my itunes account, apple is asking me to verify my ID by asking me questions that are simply not relevant to me.  How do I change the questions?

When I go to download from my iTunes account, it has started to say that I have to verify my ID.  When only last week I was able to download ok.  The questions it asks me are not relevant to me and I need to know how to reset the questions.   For example, it asks who is my favourite teacher?  I am over 50 years old and have not been in a classroom for almost 40 years, so I would not have ever answered a question like that in the first place as I would not know a name of a teacher.  Any clues anyone? 

The Three Best Alternatives for Security Questions and Rescue Mail
     1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2.  Call Apple Support in your country: Customer Service: Contact Apple support.
     3.  Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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    Oct 17, 2012 4:21:18 PM INFO APPLICATION:UrlRedirectAndTrustResolver complete with url =
    http://lyncdiscover.domain.com/, Hops = 1, status = E2-3-15
    Oct 17, 2012 4:21:18 PM INFO APPLICATION:Response received for req. <unknown>: E2-3-15 (RemoteNetworkPermanentError); Done with req.; Stopping resend timer
    Oct 17, 2012 4:21:18 PM INFO APPLICATION:CUcwaAutoDiscoverGetUserUrlOperation::onEvent received.  Status = E2-3-15, url =
    http://lyncdiscover.domain.com/
    Oct 17, 2012 4:21:18 PM INFO APPLICATION:UcwaAutoDiscoveryGetUserUrlOperation completed with url =
    http://lyncdiscover.domain.com/?sipuri=sip:[email protected], userUrl = , status = E2-3-15
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x0
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:<ReceivedResponse>
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:Cache-Control no-cache
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:Connection Keep-Alive
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:Content-Length 429
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:Content-Type application/vnd.microsoft.rtc.autodiscover+xml;v=1
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:Date Wed, 17 Oct 2012 20:21:20 GMT
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:Expires -1
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:Pragma no-cache
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:Server Microsoft-IIS/7.5
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:StatusCode 200
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:X-AspNet-Version 2.0.50727
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:X-MS-Server-Fqdn LYNC1-FE1.edge.local
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:HttpHeader:X-Powered-By ASP.NET
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:<?xml version="1.0" encoding="utf-8"?><AutodiscoverResponse AccessLocation="External" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="<Root><Link">http://www.w3.org/2001/XMLSchema"><Root><Link
    token="Domain" href="<Link">https://webext.domain.com/Autodiscover/AutodiscoverService.svc/root/domain"/><Link token="User" href="</Root></AutodiscoverResponse">https://webext.domain.com/Autodiscover/AutodiscoverService.svc/root/user"/></Root></AutodiscoverResponse>
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:</ReceivedResponse>
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:location value is external
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:User url is
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root/user
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Sending event to main thread for request(0x1fcb4c8)
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Notifying response of request(UcwaAutoDiscoveryRequest) with status = 0x0
    Oct 17, 2012 4:21:19 PM INFO APPLICATION:Response received
    Oct 17, 2012 4:21:19 PM INFO APPLICATION:No more req. timing out
    Oct 17, 2012 4:21:19 PM INFO APPLICATION:Received a root response
    Oct 17, 2012 4:21:19 PM INFO APPLICATION:UcwaAutoDiscoveryGetUserUrlOperation completed with url =
    https://lyncdiscover.domain.com/?sipuri=sip:[email protected], userUrl =
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root/user, status = S0-0-0
    Oct 17, 2012 4:21:19 PM INFO APPLICATION:Response received for req. <unknown>: S0-0-0 (Success); Done with req.; Stopping resend timer
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:getSpecificCredential returning the following credential for credType (1) serviceId (1)
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Credential information: credType (1) signInName ([email protected]) domain () username ([email protected]) password.empty() (0) compatibleServiceIds(0)
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:getSpecificCredential returning the following credential for credType (1) serviceId (4)
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Credential information: credType (1) signInName () domain () username () password.empty() (1) compatibleServiceIds(0)
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Received a request to get the meta data of type 0 for url
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root/user
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Base service url constructed is
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Sending Unauthenticated get to get the web-ticket url
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:getSpecificCredential returning the following credential for credType (1) serviceId (4)
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Credential information: credType (1) signInName () domain () username () password.empty() (1) compatibleServiceIds(0)
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Added Request(UnauthenticatedGetRequest) to Request Processor queue
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Waiting on Meta Data from
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root/user
    Oct 17, 2012 4:21:19 PM INFO APPLICATION:Submitting new req. <unknown>
    Oct 17, 2012 4:21:19 PM INFO APPLICATION:Submitting Authenticated AutoDiscovery request to
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root/user
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Sent Request(UnauthenticatedGetRequest) to Request Processor
    Oct 17, 2012 4:21:19 PM INFO TRANSPORT:Sending request(UnauthenticatedGetRequest) to server type = 0
    Oct 17, 2012 4:21:19 PM VERBOSE HttpConnection: post request:
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root/user
    Oct 17, 2012 4:21:19 PM VERBOSE HttpConnection: send request:
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root/user
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Received response of request(UnauthenticatedGetRequest) with status = 0x0
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:<ReceivedResponse>
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Cache-Control no-cache
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Connection Keep-Alive
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Content-Length 1293
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Content-Type text/html
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Date Wed, 17 Oct 2012 20:21:20 GMT
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Expires -1
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Pragma no-cache
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Server Microsoft-IIS/7.5
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:StatusCode 401
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:X-MS-Server-Fqdn LYNC1-FE1.edge.local
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:X-MS-WebTicketURL
    https://webext.domain.com/WebTicket/WebTicketService.svc
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:X-Powered-By ASP.NET
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
    <title>401 - Unauthorized: Access is denied due to invalid credentials.</title>
    <style type="text/css">
    <!--
    body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
    fieldset{padding:0 15px 10px 15px;}
    h1{font-size:2.4em;margin:0;color:#FFF;}
    h2{font-size:1.7em;margin:0;color:#CC0000;}
    h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
    #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
    background-color:#555555;}
    #content{margin:0 0 0 2%;;}
    .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;;}
    -->
    </style>
    </head>
    <body>
    <div id="header"><h1>Server Error</h1></div>
    <div id="content">
     <div class="content-container"><fieldset>
      <h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
      <h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
     </fieldset></div>
    </div>
    </body>
    </html>
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:</ReceivedResponse>
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Sending event to main thread for request(0x1ef4188)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Received response for meta data request of type 120 with status 0
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Endpoint url constructed from unauth-get response is
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Base service url constructed from unauth-get-response is
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Added a binding based on the unauth-get response
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:MetaData retrieval for url
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root/user completed with status 0
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Received a request to get the meta data of type 0 for url
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root/user
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Base service url constructed is
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Found a binding with AuthType 16
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:getSpecificCredential returning the following credential for credType (1) serviceId (1)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Credential information: credType (1) signInName ([email protected]) domain () username ([email protected]) password.empty() (0) compatibleServiceIds(0)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Request to get web ticket for
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:No Cached web-ticket found.
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Received request for a new token for
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:getSpecificCredential returning the following credential for credType (1) serviceId (4)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Credential information: credType (1) signInName () domain () username () password.empty() (1) compatibleServiceIds(0)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Received a request to get the meta data of type 2 for url
    https://webext.domain.com/webticket/webticketservice.svc
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Sending Mex request get the meta data for the endpoint
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:getSpecificCredential returning the following credential for credType (1) serviceId (4)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Credential information: credType (1) signInName () domain () username () password.empty() (1) compatibleServiceIds(0)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Added Request(MetaDataRequest) to Request Processor queue
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Sent Request(MetaDataRequest) to Request Processor
    Oct 17, 2012 4:21:20 PM VERBOSE HttpConnection: set body(POST)- length=486
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Sending request(MetaDataRequest) to server type = 1
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Waiting on Meta Data from
    https://webext.domain.com/webticket/webticketservice.svc
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Waiting on the token
    Oct 17, 2012 4:21:20 PM VERBOSE HttpConnection: post request:
    https://webext.domain.com/webticket/webticketservice.svc/mex
    Oct 17, 2012 4:21:20 PM VERBOSE HttpConnection: send request:
    https://webext.domain.com/webticket/webticketservice.svc/mex
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Received response of request(MetaDataRequest) with status = 0x0
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:MEX response received.
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:<ReceivedResponse>
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Cache-Control private
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Connection Keep-Alive
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Content-Length 18343
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Content-Type application/soap+xml; charset=utf-8
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Date Wed, 17 Oct 2012 20:21:20 GMT
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:Server Microsoft-IIS/7.5
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:StatusCode 200
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:X-AspNet-Version 2.0.50727
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:X-MS-Server-Fqdn LYNC1-FE1.edge.local
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:HttpHeader:X-Powered-By ASP.NET
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:<s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope" xmlns:a="http://www.w3.org/2005/08/addressing"><s:Header><a:Action
    s:mustUnderstand="1">http://schemas.xmlsoap.org/ws/2004/09/transfer/GetResponse</a:Action></s:Header><s:Body><Metadata xmlns="http://schemas.xmlsoap.org/ws/2004/09/mex" xmlns:wsx="<wsx:MetadataSection">http://schemas.xmlsoap.org/ws/2004/09/mex"><wsx:MetadataSection
    Dialect="http://schemas.xmlsoap.org/wsdl/" Identifier="http://tempuri.org/" xmlns=""><wsdl:definitions name="WebTicketService" targetNamespace="http://tempuri.org/"
    xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:soap12="http://schemas.xmlsoap.org/wsdl/soap12/" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd"
    xmlns:wsp="http://schemas.xmlsoap.org/ws/2004/09/policy" xmlns:wsap="http://schemas.xmlsoap.org/ws/2004/08/addressing/policy" xmlns:msc="http://schemas.microsoft.com/ws/2005/12/wsdl/contract"
    xmlns:wsa="http://schemas.xmlsoap.org/ws/2004/08/addressing" xmlns:wsam="http://www.w3.org/2007/05/addressing/metadata" xmlns:wsaw="http://www.w3.org/2006/05/addressing/wsdl"
    xmlns:tns="http://tempuri.org/" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"
    xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsa10="<wsp:Policy">http://www.w3.org/2005/08/addressing"><wsp:Policy wsu:Id="WebTicketServiceWinNegotiate_policy"><wsp:ExactlyOne><wsp:All><http:NegotiateAuthentication
    xmlns:http="<af:Binding">http://schemas.microsoft.com/ws/06/2004/policy/http"/><af:Binding xmlns:af="urn:component:Microsoft.Rtc.WebAuthentication.2010"/><sp:TransportBinding
    xmlns:sp="<wsp:Policy><sp:TransportToken><wsp:Policy><sp:HttpsToken">http://schemas.xmlsoap.org/ws/2005/07/securitypolicy"><wsp:Policy><sp:TransportToken><wsp:Policy><sp:HttpsToken
    RequireClientCertificate="false"/></wsp:Policy></sp:TransportToken><sp:AlgorithmSuite><wsp:Policy><sp:Basic256/></wsp:Policy></sp:AlgorithmSuite><sp:Layout><wsp:Policy><sp:Strict/></wsp:Policy></sp:Layout></wsp:Policy></sp:TransportBinding></wsp:All></wsp:ExactlyOne></wsp:Policy><wsp:Policy
    wsu:Id="WebTicketServiceCert_policy"><wsp:ExactlyOne><wsp:All><af:Binding xmlns:af="urn:component:Microsoft.Rtc.WebAuthentication.2010"/><sp:TransportBinding xmlns:sp="<wsp:Policy><sp:TransportToken><wsp:Policy><sp:HttpsToken">http://schemas.xmlsoap.org/ws/2005/07/securitypolicy"><wsp:Policy><sp:TransportToken><wsp:Policy><sp:HttpsToken
    RequireClientCertificate="false"/></wsp:Policy></sp:TransportToken><sp:AlgorithmSuite><wsp:Policy><sp:Basic256/></wsp:Policy></sp:AlgorithmSuite><sp:Layout><wsp:Policy><sp:Strict/></wsp:Policy></sp:Layout><sp:IncludeTimestamp/></wsp:Policy></sp:TransportBinding><sp:EndorsingSupportingTokens
    xmlns:sp="<wsp:Policy><sp:X509Token">http://schemas.xmlsoap.org/ws/2005/07/securitypolicy"><wsp:Policy><sp:X509Token sp:IncludeToken="<wsp:Policy><sp:RequireThumbprintReference/><sp:WssX509V3Token10/></wsp:Policy></sp:X509Token><sp:SignedParts><sp:Header">http://schemas.xmlsoap.org/ws/2005/07/securitypolicy/IncludeToken/AlwaysToRecipient"><wsp:Policy><sp:RequireThumbprintReference/><sp:WssX509V3Token10/></wsp:Policy></sp:X509Token><sp:SignedParts><sp:Header
    Name="To" Namespace="</sp:SignedParts></wsp:Policy></sp:EndorsingSupportingTokens><sp:Wss11">http://www.w3.org/2005/08/addressing"/></sp:SignedParts></wsp:Policy></sp:EndorsingSupportingTokens><sp:Wss11
    xmlns:sp="<wsp:Policy><sp:MustSupportRefKeyIdentifier/><sp:MustSupportRefIssuerSerial/><sp:MustSupportRefThumbprint/><sp:MustSupportRefEncryptedKey/></wsp:Policy></sp:Wss11><sp:Trust10">http://schemas.xmlsoap.org/ws/2005/07/securitypolicy"><wsp:Policy><sp:MustSupportRefKeyIdentifier/><sp:MustSupportRefIssuerSerial/><sp:MustSupportRefThumbprint/><sp:MustSupportRefEncryptedKey/></wsp:Policy></sp:Wss11><sp:Trust10
    xmlns:sp="<wsp:Policy><sp:MustSupportIssuedTokens/><sp:RequireClientEntropy/><sp:RequireServerEntropy/></wsp:Policy></sp:Trust10><wsaw:UsingAddressing/></wsp:All></wsp:ExactlyOne></wsp:Policy><wsp:Policy">http://schemas.xmlsoap.org/ws/2005/07/securitypolicy"><wsp:Policy><sp:MustSupportIssuedTokens/><sp:RequireClientEntropy/><sp:RequireServerEntropy/></wsp:Policy></sp:Trust10><wsaw:UsingAddressing/></wsp:All></wsp:ExactlyOne></wsp:Policy><wsp:Policy
    wsu:Id="WebTicketServiceMachineCert_policy"><wsp:ExactlyOne><wsp:All><sp:TransportBinding xmlns:sp="<wsp:Policy><sp:TransportToken><wsp:Policy><sp:HttpsToken">http://schemas.xmlsoap.org/ws/2005/07/securitypolicy"><wsp:Policy><sp:TransportToken><wsp:Policy><sp:HttpsToken
    RequireClientCertificate="false"/></wsp:Policy></sp:TransportToken><sp:AlgorithmSuite><wsp:Policy><sp:Basic256/></wsp:Policy></sp:AlgorithmSuite><sp:Layout><wsp:Policy><sp:Strict/></wsp:Policy></sp:Layout><sp:IncludeTimestamp/></wsp:Policy></sp:TransportBinding><sp:EndorsingSupportingTokens
    xmlns:sp="http://schemas.xmlsoap.org
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:</ReceivedResponse>
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Sending event to main thread for request(0x1f10140)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Received response for meta data request of type 80 with status 0
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:MetaData retrieval for url
    https://webext.domain.com/webticket/webticketservice.svc completed with status 0
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Received a request to get the meta data of type 2 for url
    https://webext.domain.com/webticket/webticketservice.svc
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Found a binding with AuthType 32
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:getSpecificCredential returning the following credential for credType (1) serviceId (1)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Credential information: credType (1) signInName ([email protected]) domain () username ([email protected]) password.empty() (0) compatibleServiceIds(0)
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Added Request(WebTicketRequest) to Request Processor queue
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Sent Request(WebTicketRequest) to Request Processor
    Oct 17, 2012 4:21:20 PM VERBOSE HttpConnection: set body(POST)- length=1439
    Oct 17, 2012 4:21:20 PM INFO TRANSPORT:Sending request(WebTicketRequest) to server type = 1
    Oct 17, 2012 4:21:20 PM VERBOSE HttpConnection: post request:
    https://webext.domain.com/webticket/webticketservice.svc/auth
    Oct 17, 2012 4:21:20 PM VERBOSE HttpConnection: send request:
    https://webext.domain.com/webticket/webticketservice.svc/auth
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:Received response of request(WebTicketRequest) with status = 0x0
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:Decoding the WebTicket Response
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:WebTicket RSTR received.
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:<ReceivedResponse>
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:HttpHeader:Cache-Control private
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:HttpHeader:Connection Keep-Alive
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:HttpHeader:Content-Length 684
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:HttpHeader:Content-Type text/xml; charset=utf-8
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:HttpHeader:Date Wed, 17 Oct 2012 20:21:24 GMT
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:HttpHeader:Server Microsoft-IIS/7.5
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:HttpHeader:StatusCode 500
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:HttpHeader:X-AspNet-Version 2.0.50727
    Oct 17, 2012 4:21:22 PM INFO TRANSPORT:HttpHeader:X-MS-Server-Fqdn LYNC1-FE1.edge.local
    Oct 17, 2012 4:21:23 PM INFO TRANSPORT:HttpHeader:X-Powered-By ASP.NET
    Oct 17, 2012 4:21:23 PM INFO TRANSPORT:<s:Envelope xmlns:s="<faultcode">http://schemas.xmlsoap.org/soap/envelope/"><s:Body><s:Fault><faultcode xmlns:a="a:FailedAuthentication</faultcode><faultstring">http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">a:FailedAuthentication</faultcode><faultstring
    xml:lang="en-US">No valid security token.</faultstring><detail><OCSDiagnosticsFault xmlns="urn:component:Microsoft.Rtc.WebAuthentication.2010" xmlns:i="<Ms-Diagnostics-Fault><ErrorId>28020</ErrorId><Reason>No">http://www.w3.org/2001/XMLSchema-instance"><Ms-Diagnostics-Fault><ErrorId>28020</ErrorId><Reason>No
    valid security token.</Reason></Ms-Diagnostics-Fault><NameValuePairs xmlns:a="</OCSDiagnosticsFault></detail>http://schemas.microsoft.com/2003/10/Serialization/Arrays"/></OCSDiagnosticsFault></detail></s:Fault></s:Body></s:Envelope>
    Oct 17, 2012 4:21:23 PM INFO TRANSPORT:</ReceivedResponse>
    Oct 17, 2012 4:21:23 PM INFO TRANSPORT:Sending event to main thread for request(0x1f27f50)
    Oct 17, 2012 4:21:23 PM INFO TRANSPORT:Received webticket resposne with status 570621954
    Oct 17, 2012 4:21:23 PM INFO TRANSPORT:Raising WebTicketEvent for
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root and
    https://webext.domain.com/webticket/webticketservice.svc with status 570621954
    Oct 17, 2012 4:21:23 PM INFO TRANSPORT:Web-Ticket retrieval for url
    https://webext.domain.com/autodiscover/autodiscoverservice.svc/root completed with status 570621954
    Oct 17, 2012 4:21:23 PM ERROR TRANSPORT:Failing the original request as we weren't able to get thewebticket
    Oct 17, 2012 4:21:23 PM INFO TRANSPORT:Notifying response of request(UcwaAutoDiscoveryRequest) with status = 0x22030002
    Oct 17, 2012 4:21:23 PM INFO APPLICATION:Req. event received: responseErrorCode=E2-3-2
    Oct 17, 2012 4:21:23 PM INFO APPLICATION:No more req. timing out
    Oct 17, 2012 4:21:23 PM INFO APPLICATION:Received autodiscovery response with status 570621954
    Oct 17, 2012 4:21:23 PM INFO APPLICATION:Raising Autodiscovery event with status 570621954 for eventType 0
    Oct 17, 2012 4:21:23 PM ERROR APPLICATION:Auto-discovery failed. Analysing the failure
    Oct 17, 2012 4:21:23 PM INFO APPLICATION:Raising Autodiscovery event with status 570621954 for eventType 0
    Oct 17, 2012 4:21:23 PM ERROR APPLICATION:Auto-discovery failed, aborting sign-in!
    Oct 17, 2012 4:21:23 PM INFO APPLICATION:CLogonSession::setNewActualState() state=0
    Oct 17, 2012 4:21:23 PM INFO UcClientStateManager: New UI State: ActualState = IsSignedOut DesiredState = BeSignedIn  DataAvailable = false
    Oct 17, 2012 4:21:23 PM ERROR APPLICATION:Alert received! Type 16384, level 0, error E2-3-2, context ''
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    Oct 17, 2012 4:21:23 PM VERBOSE ActivityMonitor: Activity Destroy: com.microsoft.office.lync.ui.options.SigningInActivity
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    Hi,
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    Sip address and password to sign in.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

  • Can someone PLEASE help me with my Satellite A665-S5170

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    Please and thank youu!! 
    =] 
    Katie.
    Attachments:
    wtf.PNG ‏68 KB

    It seems the hard disk is failing. The notice about backing up doesn't mean that the backup process will fix it. The computer has detected the hard disk is failing and needs replacing. It's suggesting you back up your data so that you can replace the hard drive. You could take it to a service center or try replacing the hard disk yourself. Replacing the HDD isn't usually too terribly difficult if you're comfortable. Somewhere on the bottom will be a door that can be removed to give you access to the drive. Sometimes there's a metal caddy on the drive, and sometimes there isn't it. If there isn't, you simply swap in the new drive. If there is, you'll need to remove the caddy and put it on the new drive. You'll want to ensure you have recovery discs though. You can use the Toshiba Recovery Media Creator (sometimes called Toshiba Recovery Disc Creator) to create back ups. Then you replace the hard drive, put the disc in, and start the recovery process.
    - Peter

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