Can someone please help me with scanning with Photoshop elements 13?

I have been scanning pictures with no problem with Elements 13 but all the sudden any picture I try to scan it tells me "Nothing imported File or Folder to import did not contain any supported file type or file already exists in catalog."  I know these pictures do not already exist because they are new to me.  What do I need to do to correct this?

you won't be able to use cs5 unless you can show you own a qualifying product.
you show you own a qualifying product by either installing that product (before installing cs5), or supplying the serial number when prompted.
if you purchased or registered your qualifying product with adobe, they may be able to help recover your serial number.  contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

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