CAN SOMEONE PLEASE HELP? WE ARE NOT ALL TECHOGEEKS...
I recant my previous post saying I had no problems. I have five email addresses. ALL are used and are important to me; three are linked to business websites and have stationery printed. I CANNOT AFFORD TO CHANGE ALL THESE. All are used via MS outlook or outlook express. I thought I had a smooth changeover. This morning I have had nothing but eror messages asking me to reenter my passwords. I went onto BT.com as this is what is advised by your own tech help line. All asked me to get this new BT ID. I went through process with the first error address and answered yes to question do I have a BT account, of course I have how else would I have the emails? Then when I did the second, and did the same, eror message, so i pressed NO and said I would do it later. The I got the emails. The first one said it was linked to the account, the next two said i had to click on link to connect. I clicked and found that my bt account is now logged in with the wrong email address. So I went to manage preferences and tried to change it round - it won't let me. I have had three messages saying I have opted for online billing - I already had online billing. I am now completely lost and do not know whether I will ever get any of my emails ever again. I am so distressed. I have been off work for three years with severe depression and anxiety and this is making me ill. Please can someone tell me how I can just get back to normality. I now cannot even log into my online BT account. The error messages are coming up all the time and I cannot function like this. What on earth do I do? CAN A MODERATOR HELP ME PLEASE??????
Hi riggers311253,
I'm really sorry to hear about the problems you've been having with your email addresses. Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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