Can't acces my BIS account anymore
Hello,
I bought a bb in USA like 2 months ago, I started using it inmediately with my provider and I started using the data plan about 20 days ago, I was able to register my account and everything, 2 days ago my data stop working, and I could not use my bb msn or anything, I tried to enter my BIS account and it's asking me again for my pin and imei and when I write those I get an error message "The information you provided could not be verified. Please re-type your information and try again".
Mine is a bb 8120 . When I go to the host routing tables I send the registration message and get a message from bb saying that my handheld has been registered with the wireless network. Also EDGE is ok.
I called my provider, and they told me, my data plan was ok, but they also told me that blackberry directly did something to block my pin or something... why?!
Please please help!
Hi there!
Your carrier controls your BIS account -- no one else. If the support folks that you have talked with so far are unable to provide you assistance with the account that they control, then you need to escalate with them to their dedicated BB support folks (hopefully such exist!). And they can in turn escalate you into RIM at no charge to you.
These forums are not, btw, formal RIM support -- these are user-to-user...not user-to-RIM. To get to RIM, you must either go through the escalation path with your carrier or select the fee-based support from the Support & Services Tab at the top of these forums pages.
Anyway, my advice is to go back to your carrier and request the escalation -- since they've told you some things already, they must have a method to access more detailed information and provide you with the support that they are required to provide.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
Similar Messages
-
I just download and install itunes 10.5 and it worked good the first days but since yesterday it crashed up, and everytime i start it it crashes again and logged me out each time. it can´t acces my itunes account. I´m using snow leopard the last version. What can i do to solve this problem and and continue using my itunes normally?
Try doing it in a WIndows Safe mode - Restart computer and hit F8 key right after your see BIOS check and choose "Safe mode with networking"
Do the SFC /SCANNOW again.
If that does not work, whilst in safe mode, download Free Malwarebyte software from CNET's Download.com. Install, update virus definition then perform a full scan. Remove if it did find some viruses or trojans. Restart computer.
Back to regular windows, do the SFC /SCANNOW again.
If that doesnot work, check to see if your Hard drive has errors or bad sectors
GO START BUTTON /COMPUTER, right mouse click OS (C:) and choose "Properties"
Choose "Tools" tab and under error checking, click "Check Now".
Make sure "Scan for and attempt recovery of bad sectors" is checked and click start.
Restart windows will perform the above task to fix errors This may take hours depends on how big is your Hard Drive
Good Luck!!. -
i can not acces my icloud account from my i phone it told me my password wrong , but i can acces my i cloud account from my laptop with same password
Contact Google.
-
I can not acces my itunes account or stores on any of my computers
I receive the error in iTunes - "We could not complete your iTunes Store request. The network connection was lost."
I can access any other site, including to watch HD video, with no issue.Same issue here. I updated to iTunes 10.5.3 (Mac) yesterday, and today I can't log in to iTunes Store or my account from my MacBook Pro. I suspect 10.5.3 updater is the issue, but can't be sure.
I get the following error message: -
Can't Acces Cellular Data Account in Settings
Hi
I'm having issues accessing my O2 Data account. I check this on a daily basis to see what I'm at in terms of data usage.
Today I get a strange message saying "Device not Recognised, this iPad has not been registered prperly in our systems. Call Custommer Service on **** and when asked provide the ID ***********"
Now, the cusommer service number is that of O2, so I called them and they told me categorically that this was an Apple Software issue and I should take my iPad back...... hmmmmm, what a load of tosh.
I'm currently using it on 3G not wifi, so I suspect it maybe a weak or faulty 3G connection. I can still access the internet so I know it's not an Apple issue.
Anyway, I dutifully phoned AppleCare (Waited 10 mins) and they said exactly what I thought which is "You need to call your service provider O2 as this is clearly an issue on their side", they were nice about it.
I so hate these kind of circular situations.
I hope this is just a one off problem due to a faulty network and it all comes back on-line. I've sued this everyday to track my Data Usage against my plan.
I've also done the obvious full re-set a couple of times, but no Joy
Anyone had similar problems?Andy
Did you ever this get this resolved? I now have exactly the same issue - stuck between O2 and Apple. Now on 2nd SIM and iPad restore - three weeks on and no mobile data connection still - seriously unimpressed!
Appreciate any pointers...
Thanks
HOLB2010 -
Thank you!
You can also verify by signing in at My Apple ID. You'll receive an email prompting you to verify.
-
How can I access my itunes account, old computer crashed?
My computer has crashed and have recently purchased a new one, all my movies, books, music was on the account on this computer, how can I access it again?
I have all my downloads, movies, books, music, so how can I acces that itunes account if my computer has crashed and now have a new computer?The easiest way to get back missing items? Restore your whole hard drive with all your irreplaceable things like photos in about 20 minutes from the backup clone you make on a regular basis.
Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; only apps, books (not audiobooks), music, and t.v. shows (not movies). Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
I am a bit confused by your use of the word "account". You may have an "account" on the iTunes Store. What you have on a computer is your user account, part of which is the iTunes folder which usually houses a collection of files that make up what you see when you open the iTunes application. When you open iTunes it does not normally open an account to your files, it just opens the ones on your computer. If your old computer died and you can not longer use the hard drive (which is not necessarily true but we would have to know more about the situation in detail) then not only your media but your playlists, ratings, etc. are also gone (unless you have a backup). As indicated above, iTunes Store will let you download some things again, if they are still there and you are running iTunes 10.3 or greater. Things like movies are gone unless you have a backup copy elsewhere. The iTunes store does not contain playlists, etc, nor your ratings since all you are doing is downloading brand new copies again. -
Can not login after changing account short name and home directory
Hi,
I did sth rather stupid while trying a get timemachine working on my iMac 10.5.5.
I changed the short name, login shell and home directory of my account. (didn't listen to the waning that I may not be able to login if I change those information Now I can not log into my account anymore. I tried to use fileVault master password to change the password of my account, but it didn't help. Can anyone tell me how do I fix this problem?
Thanks a lot!xyz2008 wrote:
No, I still can not log in as that user.
I did as you advised, but it gave the following message:
"attache failed, no such file or directory"
then I suspect you may be entering the command incorrectly. another possibility is this. I noticed you said in one of the previous posts that if you cd into the main user home directory you only see user.sparseimage. It actually should be user.sparsebundle. Or have you upgraded to leopard from tiger with filevault turned on? then it could have remained sparseimage rather than sparsebundle.
run the following in terminal
sudo ls -la /users/username
and post the results.
does it list sparsebundle or sparseimage?
Another thing, when I typed in the command, it didn't take the admin (root) password, but the password of the account I was logged in got me through.
that's what it has to be. it takes the password of the user (it jhas to be an admin user) which is currently logged in.
I am wondering if I can recover the problem user's files from the sparseimage file, then copied all the files to a new user.
Message was edited by: V.K. -
Unable to set up BIS account and company emails
Hi,
I have the following story:
I changed carrier last week, until that everything worked fine, my yahoo, google and company emails. I use BIS.
Now, I am not able to setup my company email, but my other emails work ok, m phone is registered. I use these emails since many years and had 3-4 different bb models, having no problem to setup all of them.
So, i tried my new carrier's website to create a new account, I got the following message:
Cannot create account:
This action cannot be performed using a browser on a computer. Use the email setup application on your BlackBerry® smartphone to create an account.
I called my previous carrier, they say tham my PIN is deleted from their system.
My current carrier (vodafone hungary) says taht everything is fine from their side, it should work. And I have to fix my company email. When I try to set it up, I got the message that the server is not responding.
Any idea?Thank you for all of those answers...they help a great deal.
You should talk with your work email admins to see if there's anything special about their system that needs to be accommodated in your configuration. Also, have them review this KB to be sure that they've opened up all that is required for BIS to properly integrate:
KB11036 Firewall and connection requirements for the BlackBerry Internet Service
Further, if the auto-configs do not properly sense what is needed, you may need to use advanced configuration...you select that by intentionally providing your correct email address, but an incorrect password. The next screen that should come up has a check-box for you to say you will provide manual settings...check that and then put into the fields what your email admins tell you is needed. That may perhaps work. It's called advanced integration, and here's the relevant KB:
KB10154 How to integrate a POP or IMAP email account through advanced integration
While rare, it is also possible for some internet-facing email systems to not be able to configure into BIS. However, since you say you had this email account previously working on your BB, this result would not be logical -- unless the email admins changed something on their side.
I am curious about two of your responses though...those you talk about re-registering and creating a new account. One BB PIN can have only one BIS account at any given time (and only on one carrier at a time). So, unless your BIS account were first deleted, you would of course fail to be able to create a new one.
It is also possible that perhaps you indeed are not providing the proper credentials when you configure...if there is a combination of numbers and symbols in your credentials, then you need to be especially careful when entering those, especially via the device interface. For instance, if your password is
ab123
and you enter
a > b > ALT > 1 > 2 > 3
the actual result will be
ab1er
You must enter
a > b > ALT > 1 > ALT > 2 > ALT > 3
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
You may also need to take that risk of having a Vodafone rep attempt configuring this into your account for you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
TS3899 I can't acces my email after the update iOS on Sunday. How to solve my pb? Thanks
I can't acces my email account after the update with iOS 6. Can somebody help to fix it? Thanks
What do you mean by access?
Try deleting the account in the Mail app and setting it up again. -
Can I use multiple devices on a single BIS account?
I need to buy and use several different Blackberries to test some new software. Can I activate a single BIS account and just swap SIM cards or is the BIS license tied to a specific IMEI?
you can only have 1 PIN/IMEI oer BIS account, so answer is NO.
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved. -
I need to change my iCloud email address. I changed it for my Apple id but I can't log out of iCloud to change it there. Find my iPad is activated so I can't delete my iCloud account. I don't have the email address the iCloud login has anymore so I can't have the password sent there. To sum it up, iCloud has an old email for the account log-in. I don't remember the password for the old email. I have Find My iPad activated so the iCloud account cannot be deleted. And I am already logged out of iTunes & App Store.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
Hi, How can I delete my icloud account on my iphone? I don't have that email address I was using before anymore and I already tried deleting the account but it is asking for the password and I don't remember it.
Hi ale.vica,
You need to go to Manage your Apple ID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, and sign in with your current Apple ID and password and do the following:
1. Edit your current Apple ID and change it back to the ID which is displaying for your iCloud account. You do not need to verify it - this is only a temporary change
2. Go into Settings>iCloud on your device and delete the iCloud account. Use your current password when your are prompted for a password
3. Once the old iCloud account is deleted, go back into Manage your Apple ID and change your ID back to the current one
4. Go back to Settings>iCloud and sign on with your current ID and password
That should take care of your issue!
Cheers,
GB -
I accidentally deleted the latest backup for my iphone 6 on icloud like a week ago and now I can't backup my phone to icloud at all. When I go into settings, then into icloud, and then into manage my storage it does not give me the option to backup my iphone to my icloud account anymore. How do I get the "backup my iphone now" option in the manage my storage part of the icloud setting? Thanks.
Hey guys I figured out how to solve the issue.
You need to go to settings>general>restrictions.
Turn off restrictions and your iCloud and twitter will start working.
Enjoy. -
If i know email ( but i dont have acces to it ) and i dont have secret questions how can i recover my icloud account ?
I'n my company ( pawn shop ) i hope i transleted fine , i bought an iphone wich it seems to be ok at the first time.
That was on 26.11.2013 ( as can be seen in my pawn contract and billing ) . after 2 weeks i found a client to buy my second hand iphone and the i saw my mistake it is icloud blocked i need that password so i can reset the iphone to sell it. how can i manage this problem ? i can provide all my billings, contracts, society data everything.If you know the primary email linked to the account but do not have access to it or the answers to the security questions, then the next best thing to do is call Apple at 800-275-2273 and ask for Account Security. They will ask you for two pieces of information from the account in order to unlock it. The options are usually the security questions (each question counts as one piece), the credit card linked to the account, and either a device serial number or device verification code that they will send you.
After this verification is complete they can send the reset link for your password to any email you choose. Please be aware that if they verify you with something other than two security questions, there is a 24 hour wait before the email arrives.
Good luck!
Maybe you are looking for
-
I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
-
Hello Can someone please help me I created my icloud account under totally different account and I cant remember what it is. How can I change to my current apple id account so I can use all the new cool stuff available? Each time I try to sign in it
-
Spinning wheel of death is killing me. Have some info that might help.
Started occurring about a week ago. It happens whether I am running several applications or just surfing internet. Seems to get progressively worse the longer I have computer on. I usually eventually have to power off. Happens regardless of which use
-
Hi to all, I have a small issue with a website using a Spry Accordion Widget to create a collapsible menu. I have several items of navigation, for example: Link 1 Link 1.1 Link 1.2 The Accordion works well, but in some level there is only one item, a
-
PreparedStatement and table name
Hi, I have the following snippet, and it seems that I cannot use the function prepStmt.setString(1, TABLE_NAME); to set the table name for the SQL prepared statement. What function should I use? Thanks, Rocky final String[] TABLE_NAME = "Borrower", "