Can't access account online

I receive my bill alerts via email and don't have record of my Fios account number. My security question was set relating to my spouse (of which I have none) and now I can't access my account to pay bills. I'm using the same computer to pay my Verizon bill that I've been using for two years so I don't know why a security question was required (says it's because my computer isn't registered). I'm assuming it's a new security measure set up by Verizon but now I'm afraid I'll have a late payment on my record if this doesn't get resolved. What to do??

I've been having the same problem since Tuesday. I log in to my account to watch Verizon online DAILY and all of a sudden it says that I'm locked out of my account. My security question is about a spouse, which I don't have one (and never had). I was just on the phone with customer service for 20 minutes and they said without the answer to the question they can't validate my account. I have a home phone (that's not connected) so I have that number but can't check the messages since an actual phone doesn't exist. Customer Service said my username didn't trigger anything and neither did my cell number which should be my contact number. I also don't have access to my account number because I do paperless. It's been very frustrating and at the end of the call they told me there was nothing they can do. Luckily I do automatic payment so I don't have to worry about being late on my bill but being permanently locked out of my account is frustrating.

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The email address assoc. with my iTunes account is no longer valid. can't access it. need to change it in iTunes but can't access account. even my birthdate is incorrect in iTunes...so can't log in. any suggestions on how to log in and edit info???

the email address assoc. with my iTunes account is no longer valid. can't access it. need to change it in iTunes but can't access account. even my birthdate is incorrect in iTunes...so can't log in. any suggestions on how to log in and edit info???

There is nothing that you can do to get rid of the balance on your own. Contact iTunes Store Support and seek their assistance. I believe that they can reset your balance for you.
https://expresslane.apple.com/Issues.action

Can't access my online banking log in- plug in missing?

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Access it or log into it? Try a different browser as a test.
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Can't access "accounts" in mail or calendar menu

Hello !
I can't access "accounts" in Mail or Calendar app menu.
The "syst pref" app stops working if I do .
Any solution ?
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Try to do it from safe boot. http://support.apple.com/kb/HT1455

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Can't access my online bills

My broadband was with Tiscali and I changed to BT. My user name for my online bills is still shown as tiscali. I cannot access my online bills using my old user name and it won't let me change it to my new one. Help!
Annew
Solved!
Go to Solution.

Can't help you sorry Annew, but quick as you can edit out the email address in your post.( Log in, find your post and click Options at top right and you'll see Edit, click that,delete the email address in your post and click Save or Post - I forget which).
Forums such as this get scanned by bots looking for emails to harvest for Vigraria and other spam emails, and your email address is vulnerable. Best to ask a Mod to help you, or just wait here for a helfpful soul, because answers on forums and newsgroups are good to be seen by all, because other people lurk and find answers to the same problem,or similar. If you have to post emails addresses, use a disposable address in the mydisposableaddress-forums AT BTthingy DOT com format. Log into your BTYahoo page, go to Mail, Options (top right - I use Classic View) then click Spam in left column, then Set up a Disposable address at bottom of main page , and a new page should open.
Here's a useful site that describes munging.
Value Added Guest (Inspiring Not Aspiring)
Rate a post if you like it! - just click the star under the user's name on the left. (N.B. ratings facility no longer available in Forum Help and Suggestions; nor is it available in the Lounge)

Can't access the Online Player, nobody can help

I am at my wit's end.
I am an Infinity customer, and all I want is access to the BT Sport Online Player. This seems to baffle absolutely everybody at BT.
I can't activate the player online, since it constantly gives me an error. Why you need everyone to manually activate a free service is beyond me. Just do it for us.
After a few days of this error I call up, and must answer the automated question. I say "BT Sport". This puts me through to the BT Sport (sales) team. I did this on Sunday and the helpful agent said they'd add BT Sport to my account and I'd get a welcome e-mail within 15 minutes or at most 24hrs.
It's now Tuesday and nothing is working still, so I call up again. Again I'm put through to the sales team because of the useless voice recognition system. The guy says he can't help me at all being on the sales team, and gives me a new number.
.... The new number goes to the exact same place; merely a robot asking me to state my problem. I say "Technical Support" this time and am put through to an automated robot that tests my line and calls me back. The tests are done (I assume) and I get the call back. The robot says they can't solve my problem (without anybody asking what the problem was) so I'm put through to a human.
This person is from the landline technical department and has nothing to do with BT Sport, so puts me through to someone else. I don't know where this was, but they listen and seem to try to do something... but then just transfer me to someone else. This is, you guessed it, the BT Sport team!
I explain to the guy that I've been passed around for ages and want this fixed, and he seems confident that he can. After a few minutes of "looking into it" he puts me on hold. The hold music plays and I wait, before suddenly being put back into a "queue"....
... for 45 minjutes, and nobody answers. I hang up in anger.
Enraged at this point, I call back to the BT Sport team. The poor lady on the other end takes the brunt of my frustration but reiterates that they are just a sales team and can't help me at all. She gives me the number for "tech support" which is just the same number I was given before (08001114567) that just goes to the voice thing again. I explain this and she's very sorry but otherwise totally out of ideas.
Can anyone tell me what to do here? This is the most ridiculous experience I've ever had with customer service and I've no idea what to do. I can't believe that it's so difficult for BT to just Activate my account for BT Sport so I can use the Online player.
Solved!
Go to Solution.

No, it says I must activate it. Which I try to do via the link, hit the checkbox confirming my account, but just get the same cryptic error over and over. It says this:
There's been a technical error – but you can still place your order online.
To order a Broadband and Calls package with optional TV, click here
To add BT Vision to your existing BT broadband package, click here
To order a new phone line, click here
To switch your calls back to BT Click here
Ref# CON-0113

Signed in, but can't access account, wish list...

I am signed into iTunes, but if I click on my name (top right), try to access my account, try to look at my wish list or add to my wish list, I get a window asking me to enter my password. When I enter my password, the same window pops up again asking for me to enter my password (it does not say the password or Apple ID is incorrect). Keep in mind that I AM SIGNED IN already. I can still make purchases and rent movies. I'm running iTunes 10.4.1 and Lion. I have reset my password, just to see if that was the problem. I have quit and re-started several times. I don't know what else to try.
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I use the UK iTunes store.
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Can't access account, shopping cart. Can't purchase or access downloads!!

This has been going on since Jan 12 1000 Eastern Standard time.
I can tell from the other discussions that I'm not the only one.
I can access the store, browse the different sections (Music, Movies, TV Shows, etc), I can't listen to sample clips of music.
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Back on Jan 12th I got on error message stating that I was almost out of memory. But I have nearly 40GB free on my Laptop HD and on my external HD (where my library is located) I have a spare 260GB. At the time, no other applications were running so it couldn't have been the RAM load.
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I got on to ask the same question, in my particular situation, I have been unable for three weeks to choose a song in the iTunes store and send it to my Shopping Cart. The response, which didn't have a number was, "The iTunes Store is temporarily unavailable. Please try again later." Having been stopped by this note for three weeks has been quite frustrating. After reading the string, I thought I was going to have to dump a lot of my Shopping Cart (that I use like a Wish List).
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Updated and now can't log into iTunes. I see my apple id on iTunes page, but can't access account info or purchases

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Changed password, can't access account

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I had to make this account (danny.83196) to post on forums.
The real account name is (removed for privacy).

if your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below (just in case you haven't tried this one yet);
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CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Can't Access Account on iTunes

I've spend over 30 minutes trying to figure this out and going through the endless loop of how fail apple's support page is and I'm not sure where to post this since I can't seem to find anything anywhere on apple.com on account issues. So here's the problem:
I just transfered everything to a new computer and I went to authorize the purchased music and videos that I have on iTunes. It wouldn't take my username/password. Tried to recover my password, but apple forced me into creating a new account which makes everything I've bought through iTunes useless since I no longer have access to my old account.
Is there anyway to link my old account to my new account and/or is there some hidden contact form or site that I can use to contact apple without having to pay since my iPod Touch is out of warrenty and it seems like the only way I can get help is to pay apple for something that's not related to my hardware.

Use Manage Apple ID in the link provided. You do not need to create a new Apple ID as the other poster suggesred. Once done you old e-mail wo't be used as an Apple ID anymore.
Do you have music, apps or books bought using the old Apple ID?
Note: Content bought using one Apple ID cannot be merged or transferred to another Apple ID.
Message was edited by: ckuan

Can't access account in iTunes

Today I tried to access my account at the iTunes store and could not. I could sign on to the store without problem but when clicking on "account", I am asked to "Sign in to view account information". I enter my password, and the sign in dialog pops up again. After a few cycles of this loop, the dialog ceases to appear. Any ideas would be greatly appreciated. I've tried trashing the preferences. Didn't work. Mac OS 10.6.8

Had exactly the same problem on 2 Macs running OSX 10.6.8.
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Can not access Beehive Online Workspace

Got the following error, when I access to beehive online workspace -
Any suggestions?
Regards,
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Hello Toru,
This looks like a SSO cookie issue and has not nothing to do with Beehive Online. As you have mentioned clearing cookies will help.
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Have LG Extravert with Backup Assistant but can't access BA online to manage contacts

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Can't access account online

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