Can't access Adobe After Effects CC - being asked for serial number

Hi there,
I've just spent an hour on a very slow customer chat box, and then it cut off.
The guy gave me one suggestion: delete the database file from AppData > Local > Adobe > OOBE
It didn't work.
So, I'm not sure what to do. I can't access my product as it keeps asking for a serial number, but I'm on CC so I don't have one, as far as I know.
Very frustrating.
I appreciate any help you could provide.

Hi TrickNick35 & Nerioo,
Please follow the steps mentioned in the Kb Article mentioned below .
CC Asking for Serial # http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Cheers,
Kartikay Sharma

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