Can't access any songs after reinstallation of iTunes

Not very good with computers or anything, so please be gentle.
I got stuck with the whole Version 5 bug and had to re-install my iTunes software in order to be able to use it. I got through that okay, but now I have another huge problem.
Every time I try to listen to one of the songs that I bought off at the music store before I had to reinstall iTunes, a message pops up saying that I'm not authorized to play that song on this computer (which seems impossible, as I downloaded the song on this computer in the first place, but you know, whatever). It tells me to log on in order to authorize the playing of the song and when I do, it redirects me to a screen in the Music Store that tells me to "please downoad version 5," which obviously I really do not want to do as that's what screwed up my iTunes in the first place. Then when I try to go back to the song to actually play it, thinking I must have authorized it by now, it tells me the song STILL isn't authorized.
I've tried this with more than one song and none of them work. I've also tried to use the music files I coped for back-up, just in case something went wrong during reinstallation, but those songs won't play either. I could redownload them all but that would be too much money for songs I already paid for in the first place.
Am I doing something wrong, or does Steve Jobs just hate me?
Pleeeeease help. I really, really want my music back. ;(\
Oh, and if it helps the problem any, my Ipod is a mini and my iTunes is version 4.6, I think. Not sure if that information is necessary but I thought I'd mention it anyway.
EDIT: Okay, I checked what Apple actually has to say about this whole authorization thing. IT says the problem is probably that I have too many computers authorized to play the song, but I know that absolutely cannot be the case, as I only use one computer with my iTunes.
Is there a way to check how many computer iTunes thinks the song is registered with? because maybe it thinks there's more then five when there's really only one.

You've probably already got things figured out by now, but since I just saw your post, and the same thing happened to me, I figured I'd tell you how I fixed it just in case. My instructions are kind of long, but I wrote them up for me this way in case it happens again.
1.     If you just authorize again, like it asks you to do, you will probably use up 2 of the 5 authorizations that you’re allowed. (You’re only allowed to play your purchased music on 5 computers. If you get a 6th computer, you have to de-authorize one of the others. If you sell your computer, you should de-authorize it first while you still have access to it or you won’t be able to.)
2.     Quit out of the error box, without authorizing.
3.     Click on ‘Music Store’ in your Source column.
4.     Click once on your account name; under the eye, to the right of ‘Account.’
5.     A box comes up asking you to enter your password for your apple id.
6.     Enter your password, then click on ‘View Account’.
7.     The screen that comes up will tell you how many computers you currently have authorized to play your purchased music.
8.     If it says: “Computer Authorizations: One machine is authorized to play music purchased with this account”, then something is wrong because it obviously isn’t letting your one machine play music.
9.     So, you need to go ahead and de-authorize your machine and reauthorize it to keep it from using up 2 authorizations.
10.     Click on ‘Advanced’ on the top menu bar of Itunes, and then ‘De-authorize Computer…’.
11.     Make sure the top radio button is selected, next to De-authorize Computer for Music Store Account.
12.     Click ‘OK’.
13.     Then go back and repeat steps 3-7, to look again to see how many computers you have authorized. It should now say ‘0’.
14.     Then, try to play one of your songs that was purchased. You can always click on the ‘Purchased Music’ link in the ‘Source’ column to find all of your purchased music.
15.     The same box will come up asking you to authorize your machine. Go ahead and do it now because now it will only cause one computer to be authorized.
16.     You only have to do this on one of your purchased songs. All the rest of the purchased music will work after that.

Similar Messages

  • Can not copy any songs or videos from iTunes to iPhone after reinstall Windows 7

    I am experiencing trouble with my iPhone. I have to reinstalled my Windows 7 OS due to some trouble. When I reinstalled everything include iTunes back, it can not automatically back up my iPhone to iTunes like it used to. Also, I can not copy any songs and/or videos from iTunes to my iPhone. Fortunately, the application can be restored thanks to the new iTunes version.
    Does anyone know how could I restore all my previous services I got before the reinstallation? Help!!
    Many thanks..

    Did you create a backup of your music and videos before you reinstalled windows?

  • How can i gain access to my data on a Time Capsule after a fresh install of Mavericks? I can't access any backups through Time Machine... They appear purple/transparent, and I can't even select them to view their contents. PLEASE HELP!!!

    So, I've got several thousand photos, and a decent amount of videos of my daughter, along with a lot of stuff for work stored on my Time Capsule, and now I can't access any of it. I did a fresh install of Mavericks on my MacBook Pro last week sometime, and haven't been able to figure out how to get my files back. Please Help!!! My daughter is 2 and a half, and every picture/video I have of her is locked on this thing. I was planning on making some photo/video projects fo my wife for Christmas, and now I'm definitely not going to be able to pull it off. Her birthday is at the end of January, though, so if I could have it by then, that would rule!
    Basically, the bar on the right of the screen has some gray dates, which I can access (all backups after the Mavericks install), and purple dates that go all the way back to March (when I originally purchased and began using the TC) which deny me access/viewing. It's possible that I created a slightly different user name when I reset my MacBook, which I guess is most likely the cause, but I have no idea what to do now to correct it. Thanks for taking the time!

    Mavericks does really nasty stuff..
    Try manually mounting the sparsebundle and extract the files you want.
    Yet another Pondini reference. http://pondini.org/TM/15.html
    We have avoided Mavericks you see knowing that it would cause these kinds of issues..
    You never ever load a new OS without doing a disk image beforehand.. TM is not reliable enough or trustworthy to be depended on.
    If none of the above work..
    I would get a USB drive on the computer and install Mountain Lion or whatever OS you had before you unfortunately upgraded to Mavericks.. Then use TM from that decent installation but mount the sparsebundle and choose the backup from a date well before mavericks was installed.
    Once you have extracted the files.. or even done a full restore you might be able to extract the files you want.

  • Can't access any photos in Lr after upgrade from Lr5 to Lr5.3.

    Just upgraded from Lr5 to Lr5.3.  Now can't access any photos in Lr.  I suspect a catalogue issue.  Any suggestions?

    "can't access" ??
    By what method are you trying to access these photos? What module of Lightroom are you in when you try this? What exact steps in Lightroom are you using ... please use the Lightroom name of the steps, as technically there is no step called "access", so I honestly have no idea what the step is that you are trying. What happens when you try to "access" the photos? Is there an error message?

  • My ipod touch updated on its own and now I can't access any of the songs, show ared circle with a red dot and won't play.  My computer says thye songs are alol on the ipod.  Fix?

    My ipod touch seems to have updated on its own, and now I can't access the songs, show a red circle with a red dot in the center.  Computer says the songs are still on the ipod.  Fix?

    I have the same problem. I bought a 3rd party software (tunejack) and it allowed me to transfer my songs to my new pc. Now I can't play them because I am not authorized. It says I am but then it says im not.

  • Can't find home drive after reinstallation of O.S.X

    Dear friends,
    I have one ibook G4 and a Macbook Pro. Two days ago, the ibook G4 failed to start up, I tried in safe mode then pass through. Then I run Onyx-automation followed by restart, after that neither my desktop nor the sidebar of the finder window show the home drive icons,( I partitioned the internal hard disk into two drives). But when I run Disk utility and found both are there correctly, including the files and capacity, usage etc. it tested both drives "appears OK". Yesterday, I tried to reinstall O.S.X Tiger 10.4 without removing previous system via a firewire to my Macbook Pro which installed with Leopard( the disc drive of my ibookG4 corrupted last year).
    finally, the hard drives are still invisible, I did tick the display options for hard disks from the preference panel of Finder. To the worse, the same problem happened to my Macbook Pro after I restarted it.
    It seems a simply software issue, physically the hard disks are ok through the disk verify and permission verify.
    Headache! Please advise ASAP.
    thank you,
    macbook pro Mac OS X (10.5.4)
    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 6:58 PM in response to: cjunxing
    Reply Email
    what happens when you enter commandshiftc in finder? that should show all the drives. if it doesn't, maybe the drive has acquired the hidden flag. run the following command in terminal
    sudo chflags 0 /
    you'll have to enter your admin password which you won't see as you type it. that's normal. see if the drive shows up.
    Mac Pro 3.2 GHz Mac OS X (10.6.1) Mac Pro 2.66GHz, powerbook G4 1.5GHz
    cjunxing
    Posts: 9
    From: china
    Registered: Jul 8, 2008
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 7:11 PM in response to: V.K.
    Reply Email
    dear V.K.
    When I enter commandshiftc in finder, it only shows up "network", then I followed to input sudo chflags 0 / in terminal and password, but the drives still not show up.
    is there any other options to try out?
    many many thanks
    Junxing
    macbook pro Mac OS X (10.5.4)
    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 8:01 PM in response to: cjunxing
    Reply Email
    run the following command in terminal and post the results. this will list permissions flags and acls on the startup drive.
    ls -ladeO /
    Mac Pro 3.2 GHz Mac OS X (10.6.1) Mac Pro 2.66GHz, powerbook G4 1.5GHz
    cjunxing
    Posts: 9
    From: china
    Registered: Jul 8, 2008
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 8:03 PM in response to: V.K.
    Reply Email
    I run the command as follows.
    Last login: Tue Nov 3 11:04:49 on ttys000
    cjunxing:~ junxingchen$ ls -ladeO /
    drwxrwxr-t 38 root admin - 1360 Aug 11 10:25 /
    cjunxing:~ junxingchen$
    pls advise
    macbook pro Mac OS X (10.5.4)
    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 8:34 PM in response to: cjunxing
    Reply Email
    these permissions look fine. sorry, i don't know what the problem is or why the drive would not show in finder. does it happen on all accounts? make a new one and check from there.
    Mac Pro 3.2 GHz Mac OS X (10.6.1) Mac Pro 2.66GHz, powerbook G4 1.5GHz
    cjunxing
    Posts: 9
    From: china
    Registered: Jul 8, 2008
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 3, 2009 1:11 AM in response to: V.K.
    Reply Email
    hi, V.K.
    after running the two commands, suddenly, The Macintosh HD icon showed up at both desktop and sidebar in finder, but the other drive (I partition into two parts) still not showing. Then I open Onyx and tick the "unhidden those hidden files", I found that drive. So I conclude it was hidden by sth. But I don't know how to unhidden it, the icon always in grey.
    Can you please instruct again.
    thank you.
    Junxing
    macbook pro Mac OS X (10.5.4)
    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 3, 2009 6:41 AM in response to: cjunxing
    Reply Email
    aha, so it was a hidden flag after all. then run
    sudo chflags 0 /volumes/*
    you may need to restart after that to make the second drive show up.
    Mac Pro 3.2 GHz Mac OS X (10.6.1) Mac Pro 2.66GHz, powerbook G4 1.5GHz
    cjunxing
    Posts: 9
    From: china
    Registered: Jul 8, 2008
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 3, 2009 5:33 PM in response to: V.K.
    Reply Email
    Dear V.K,
    I run the command at my Macbook Pro, my second drive show up. So exceited! However, when I tried with my ibook G4, neither drives come out, is there any difference in the commands between Tiger and leopard. just now, I check the hidden files with Onyx, both drives are there.
    Pls guide me.
    thanks
    macbook pro Mac OS X (10.5.4)
    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 3, 2009 6:46 PM in response to: cjunxing
    Reply Email
    sorry, I haven't dealt with Tiger in such a long time I don't remember if it respects chflags. ask on Tiger forums.
    Mac Pro 3.2 GHz Mac OS X (10.6.1) Mac Pro 2.66GHz, powerbook G4 1.5GHz

    I don't have a source attribute for this (maybe I wrote it myself!):
    There are visibility toggling instructions at [this web site|http://www.pinkmutant.com/articles/invisible.html] using Terminal or Applescript.
    If you don't like Applescript or Terminal there is an application called [JuhOS X|http://www.saunalahti.fi/~juhruo/juhosx> that lets you toggle visibility on individual items. It does not have the most intuitive interface but your drive should appear on the first page. Check it really is invisible, then click on the drive and toggle visibility. Effects will not take place until you restart your finder, so the easiest thing to do then will be to restart your computer.

  • I have uninstalled and reinstalled iTunes Version 11.4.1 and still cannot access. I continue to get the Error 7 Windows Error 193 and now I am getting the Apple Mobile Device failed to start. I can't access any of my music I HAVE PURCHASED. What  to do?

    I have uninstalled and reinstalled iTunes Version 11.4.1 and still cannot access. I continue to get the Error 7 Windows Error 193 and now I am getting the Apple Mobile Device failed to start. I can't access any of my music I HAVE PURCHASED. What  to do?

    I am getting the same error message - error 7, Windows error 193 running iTunes on a PC Laptop (HP) which has been running iTunes previously for at least 2 years. 
    I followed the Apple support page and uninstalled (in order) all Apple programmes specified, rebooted, then re-installed.  Two additional errors crop up in re-installation, the first one is to do with Apple Mobile Support Device Services.  It seems that this might be rectified by plugging in said devices before finishing the re-install.  The second reads iTunesHelper was not installed correctly please re-install iTunes.  This persists. I cannot uninstall iTunesHelper using the Control Panel, but I can delete it using Windows.  However, after re-installing again, it still won't run and the original error comes back.  I've downloaded and uninstalled 15 times now and this is taking far too long to be acceptable. 

  • I just updated Creative Cloud to 1.9.1.474, and my entire CC folder just disappeared. And I can't access any of my 18GB of files on the web. What the hell is going on?

    CC says it's re-syncing all 18 GB of my files back to my HDD. I'm on crappy wifi in southern Peru, and I can't access any of my work files for (CC estimates) 22 hours. I'm basically out of business for a day or more. How the hell can Adobe allow this to happen?

    With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
    The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
    The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown).  The app then creates a new main folder at syncs down the data.
    Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
    This occurs once, after the last update completes.
    The fix is to simply delete the Creative Cloud Files (Unknown) folder.
    I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to.  If not, check the contents of the Creative Cloud Files (Unknown) folder.
    If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
    If you have any further problems or questions about this particular issue please email [email protected]

  • I can't access any of my files or even a new blank project

    I'm working with RH 8. I have also installed the critical updates.
    I cannot access any of my RH projects. At first I could access the project I'm currently working on. I could not access any of my other projects.
    So, I reinstalled the critical updates. However, when I reinstalled I only got the window above. I clicked next.
    After i reinstalled I can't access any of my projects, including the one I could access before. I cannot access RH and just create a new project either. Can someone help.
    Thank you.
    I also got the message that my current file was more current than the version of RH. It seems that the update didnt' take.

    Hi there
    Question here. What is your operating system? Windows Vista or 7 maybe?
    I ask because you said your projects were on your C drive. Normally that's excellent and where you want projects to be. But I've found that if I am using Vista and I try to save something to the root ( C:\ ) from some applications, I'm blocked and see issues with the application. So my thought is that if you are attempting to work directly from the root and you are on Vista, that may explain things.
    Normally I suggest folks create a folder named Projects right off the root of C:\ and create a folder inside the Projects folder to house any project.
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

  • Firefox opens up, but, this morning, I can't access any links via Firefox. I can via Explorer. I prefer Firefox. Help!

    Firefox opens up, but, this morning, I can't access any links via Firefox. I can via Explorer.

    A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
    Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
    See:
    *https://support.mozilla.com/kb/Server+not+found
    *https://support.mozilla.com/kb/Firewalls

  • Can't access any shares on the network

    Hi,
    As the topic says, I can't access any shares on the network. I've tried connecting to a Iomega NAS, Windows 7 laptop, and a macMini. In the "Shared" list in finder im able to see all the shares, I'm able to click them and see the folders they share, but when I try to open one of the folders I get an error, no matter which share it is:
    +"The operation can’t be completed because the original item for “<folder name>” can’t be found."+
    The shares can all access each other, and they can access my folders. I just can't access any folder on the network.
    I got a mac pro with osx 10.6.2 and have all the latest updates.
    How can I solve this problem?
    Thanks.

    Well, try this (I was able to fix my with these steps):
    Go Utilities > Disk Utility
    Select your Startup Disk, e.g. Macintosh HD
    Then, under the First Aid Tab, click Verify Disk Permissions.
    If there are errors, then click repair Disk Permissions.
    After it is done, restart the computer and see if your problem is resolved.
    I hope this help.
    Zeke
    www.ZekeYuen.com/blog/

  • Can't see any songs/etc on Nano even though iTunes says it has!

    Hi,
    I had a problem with my nano today so I followed the instructions on this website for troubleshooting and restored my nano back to factory settings, reinstalled the latest copy of iTunes and then copied songs back onto my nano.
    Now whenever I connect my nano, it keeps asking me to register it (which I've already done). Then when I click on Finish, it then automatically 'updates' and according to iTunes it says that it has loads of tunes on it. As soon as I disconnect however, I can't see any songs, playlists etc on my nano.
    Another thing is that before disconnecting I tried to change the update setting to manual. After disconnecting and reconnecting however, it's somehow changed it back to automatic.
    What's wrong? Can anyone help me please?
    Thanks,
    Newbie
    4gb Nano   Windows XP Pro  
    Message was edited by: ananonewbie

    Put it into disk mode first:
    http://docs.info.apple.com/article.html?artnum=93651
    Then change the drive letter as in the last article.
    Once you've done that, eject the iPod and reset it.
    http://docs.info.apple.com/article.html?artnum=61705
    Then you can reconnect it, and you should be able to take care of it in iTunes. You just might have to restore it once more, once you get the drive letter changed.
    CG

  • Can't access any profiles

    I can't access any profiles. The mouse moves but won't click on anything. Not a mouse issue.

    Hello Tish1949,
    After reviewing your post, I have located an article that can help with startup issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support
    Here are a few tips from the article you may want to consider:
    Try Safe Mode
    If you're using Mac OS X 10.2 or later, you can start up your computer in Safe Mode, which includes an automatic disk check and repair. If you're using Mac OS X 10.1.5 or earlier, skip to the next section. A Safe Boot, which starts up your computer into Safe Mode, might allow you to start up your computer successfully. To do this, follow these steps:
    Start up in Safe Mode.
    After the system has fully started up, restart your computer again normally.
    If your Mac successfully restarts, the issue should be resolved. If the issue continues, try using Disk Utility. 
    Try Disk Utility
    Use these steps to use the Disk Utility app to verify or repair a disk.
    If you're using OS X Lion or later, start the computer from Recovery System or Internet Recovery. If you're using an older version of OS X and your computer came with a Mac OS X Install disc, insert the installation disc and restart the computer while holding the C key instead.
    When your computer finishes starting up, choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
    Click the First Aid tab.
    Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    Select your Startup Disk (usually named "Macintosh HD").
    Click Repair. Disk Utility checks and repairs the disk.
    Tip: With Mac OS X v10.6 and earlier, always start up your computer from an Install or Restore disc when using Disk Utility to verify or repair your startup volume. Otherwise, you might see some disk error messages.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Can't access any apps in ipodafter downloadig in itunes

    can't access any apps in ipod after downloading in itunes

    Have you tried a hard reset yet?  To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
    If that doesn't work, try downloading another free app from the App Store.  This has been known to resolve the issue for a number of users.

  • Safari can not access any secure (HTTPS) web pages

    Does anyone have an idea why a good frined of mine using Safari 1.3.2 on a Power Book G4 with Mac OS 10.3.9 can not access any secure web pages (those that start with HTTPS)? I can not find any preferences that might control this. She can access the pages with IE but not Safari. What setting on her computer might control this? Any ideas would be appreciated. I even through away (com.apple.Safari.plist) file. Not change. An ideas??

    I have the same problem! However, this is ONLY while running wireless internet. Anytime I want to use an HTTPS site, I have to plug directly into my router, so I'm not wireless anymore, and then it works fine. Every now and then (like maybe 5% of the time), I get lucky and it will work for a short while such as logging into yahoo mail for example (logging into here didn't work at first but after waiting a bit, i was able to log in), but trying to stay on a secure connection such as a bank accnt. is impossible.
    Any help would be GREATLY appreciated! Everyone I've asked says they've never had the problem. I thought I was the only one.
    I checked my proxy settings -- nothing is checked. I've tried deleting preferences and I reset safari often.

Maybe you are looking for

  • Cannot send email to Smart Group from Address Book

    I created several Smart Groups in Address Book but I can't use any of them to send email. When I right-click the group name and choose Send Email, it opens my default email program (Thunderbird) and puts only the name of the Smart Group into the To:

  • Plant as Vendor Defination and Assignment, for Stock Transport Order.

    Hallow All, Can anybody explain the procedure of  Plant as Vendor defination and their assignment for the Stock transfer with Stock Transport Order. Thanks in advance !!!!!!

  • Illustrator CS4 alpha export?

    I have to make a DV PAL sized image with transparent background with 3 different logo on it. They have to be in precise position (that's why I made it in illustrator, not PS), with different transparency. I made it in illustrator with "DV PAL" docume

  • Need some suggestions on a possible career move.

    I have Labview training and continuing with more advanced training. I want to pursue a more challenging career either in avionics or other aerospace field. Any suggestions as to the direction to go? I do not work for a major aerospace company. What c

  • I cant back up my all data from database

    how can i take backup my all data from database with large object library (blob) when i want back up i writing this statement on "cmd" exp dbas/dbas@ddds file=D:\dms\ddfm.dmp so it's only just backup data without large object library, any table conta