Can't access iCloud account

I have two gmail accounts using my first and last names, the second account has a period (.) between first and last names. I cannot access the one with the period and when trying to reset it, changes the password for the first account and not the second? I use this for my iCloud account and cannot purchase anything on itunes.
Any suggestions?
Thanks

Try contacting Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>iCloud>The topic is not listed.

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