Can't access InDesign

I recently purchased CC and downloaded both photoshop and indesign recently and while I can access and use photoshop, I can't find InDesign. Creative cloud desktop says it is downloaded and won't let me re-download. Using Mac OSX 10.9.2.

Hi,
Go to the Utilities » Adobe folder and uninstall Indesign. Once that is done, close and open the Creative Cloud app and download and reinstall Indesign. It should work now.
If you are still having issues, try the Adobe cleaner: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Similar Messages

Broken link? Can't access InDesign faqs

Hello all,
When I try to access the InDesign faqs, I get a page with this message:
"It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake."
The page on which I click the link is: http://forums.adobe.com/community/indesign?view=overview
At the top of this page it says: Adobe Community > InDesign
The link I click is: Click here for the complete InDesign FAQ list.
When clicking, I'm logged in to my Adobe Forums account.
I wouldn't usually post a message like this, but I'm having huge troubles with InDesign CC. Crashes on every quit and also runs very slowly. I want to avoid a complete hard drive wipe and OS and app install if I can and other forum posts say the faqs could well help.
Thanks,
Paul

I get the same. In fact, the link is malformed in that with the same link on the Illustrator page, the link ends in html. Not with the InDesign button link. Hover over the button.
When I am at the Illustrator main forum page, it takes me to the Adobe product page for Illustrator, with the FAQ selected.
http://www.adobe.com/products/illustrator/faq.html
From that inference, one can arrive at the ID FAQ page with this link:
http://www.adobe.com/products/indesign/faq.html

I can't access any of my InDesign files

Hi there,
This morning I turned on my work computer only to discover I couldn't access any of my Indesign, photoshop or illustrator files, despite the fact that some of the files were saved on both the computer and an external hard drive. There's now 100's of files I now can't access and I'm starting to freak out as my IT dept said they didn't know why.
The files would appear as white thumbnails and when I clicked on them the following message would appear:
Adobe Indesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.
I'd been using the same version of Indesign all along (CS4) so it's not as if I've recently updated and now can't open the files. I also tried opening the files up on another computer but no luck. This just seemed to happen overnight and no one has any answers. If anyone has experienced anything similar with so many files, I'd really appreciate your advice and I'd also like to understand the cause of the problem so something like this doesn't happen again.
Thank you in advance.
Clare

First, I suspect there's a pretty good chance the files are OK and that the damage, whatever it is, is at the program level, and was done to your whole network. Do you have another system not connected to your network, at home perhaps, where you could try opening some of these files?
I hesitate to ask the obvious (as I say, I'm hardly in a position to second guess these guys) but if these are Windows systems, have they tried a system restore to a few days ago, or a restore from a backup image for either a Windows or a Mac system?
What about uninstalling your Adobe programs, running the cleaner tool, and reinstalling? See CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3

InDesign CC, can't export to html, can't access unneeded file

In the latest build of InDesign CC (July 2014), the export process to HTML has changed. You used to be able to export a book directly to filtered HTML files. Now the option is no longer in the Book menu, and you must go through the main menu, which does not allow filtered HTML option. I keep getting a crash when I open the resulting HTML file, "Can't access .jar file from SiteBuilder,"--a Yahoo HTML creation program, which I formerly used. The book file contains only embedded jpg photo files and InDesign documents for chapters, but it calls for this unrelated and unconnected .jar file. Also, It is impossible to choose the "From Selection" option, only the "From Document" option, so I can't export the whole book into HTML, which previous versions enabled me to do.I'm stuck, and now Adobe has stopped offering phone support to subscribers. After wasting a whole day on this single issue, I'm fed up. Is it time to scrap InDesign? Also, how do you edit an e-pub file created by InDesign? (It misplaces the photo captions) Dreamwdeavce should be able to do it, but I can't figure out how. Any help would be appreciated. Peter

Export the file from ID as an .idml file and open that resaving as an.indd file with a new name. That should strip out the reference to the unused file.

My ID account has a wrong e-mail, I want to uninstall indesign but I can not do it because I can not access to my account

My ID account has a wrong e-mail, I want to uninstall indesign but I can not do it because I can not access to my account

What is your operating system? Why do you need to access your Adobe ID to uninstall an application?

I can't access Adobe Color Themes in Illustrator

Hi,
I've dowloaded the latest Illustrator from CC and when I click on Windows on the menu bar I don't see Extensions like I see in Photoshop. I can't access the Adobe Color Themes like I can in Photoshop. This same issue applies with InDesign. Do I need to reinstall Illustrator and InDesign?
Thank you,
Robert

Kuler was the extension. It is now renamed to Color and not an extension anymore. You can access the Color themes from the Window menu or from the Swatches panel (click the little icon at the bottom of the panel).

How to access indesign cs3 document through VC++

Hello
i am new to VC++, i need to communiacte Indesign CS3 through VC++, for this what can i do? inorder to access indesign docuemnts,
i also need to access a Third party API for CS3 through VC++, for the two puproses, i dont have any idea, so
kindly help me
with regards,
ram

Hi ram As Olav has pointed out, you need to decide whether to use COM or SDK. SDK is hard core - and I really mean HARD CORE. I consider myself to be a reasonably good VC++ programmer, but when I tried to develop an InDesign plug-in using SDK and VC++ I was completely lost. However it is possible to use VC++ to control InDesign via the COM object. Here is what you should do: 1) Make a new VC++ project (MFC, MFC Application) 2) In Wizard dialog select Dialog Based and leave everything else unchanged (simply press Next) 3) You now have a simple empty dialog with 2 buttons 4) Double-click the OK button 5) Insert the following code (before OnOK()): // COM support required for this // Call CoInitialize() to initialize the COM library on the current thread if(::CoInitialize(NULL) != S_OK) return; // Create instance of InDesign Application InDesign::_ApplicationPtr app; // Use the appropriate version here // This string will be used to search the registry for the application // associated with it and the same is invoked. // If you have different builds of the same version and you want to work // with a specific build, call CreateProcess() for that build and then // call CreateInstance() so that the currently running instance is returned. app.CreateInstance(L"InDesign.Application.CS3"); // Open existing document InDesign::DocumentPtr doc = app->Open("C:\\InDesign\\myDocument.indd", true); InDesign::PagePtr page = doc->Pages->FirstItem(); InDesign::TextFramePtr textFrame = doc->TextFrames->FirstItem(); textFrame->Contents = "Hello world"; 6) Go to the start of the file 7) Insert the following code before // CAboutDlg dialog used for App About // Required for calling COM initialization methods #include <objbase.h> // Import InDesign's Type Library #import "C:\Documents and Settings\All Users\Application Data\Adobe\InDesign\Version 5.0\Scripting Support\5.0\Resources for Visual Basic.tlb" 8} Build and run the project (F5). When you press OK, InDesign should launch, open your document, find the first page, find the first TextFrame and replace the text (contents) with "Hello world" How to get in contact with your third-party API is a completely different ball game (not in the scope of this forum), but at least you now have a VC++ project with header files etc. If your third-party API is indeed an InDesign plug-in, I totally agree with Olav that you have to direct your questions to the SDK forum. Best regards, Bo

[CS2][JS]Access indesign files using a script

Scripters help.
Can javascript access files then look for a character style then write its content to a text file as well as its page number where it was located?

Hi charles darwin,
Try something like this:
//ExtractByCharacterStyle.jsx
//An InDesign CS3/CS4 JavaScript
//Extracts all of the text in all open documents
//by a specified character style name, then writes
//the text and the page number to a tab/return delimited
//text file.
main();
function main(){
if(app.documents.length != 0){
var myDocumentArray = new Array;
//Make a list of open document names; we'll use this later to refer to the documents.
for(var myCounter = 0; myCounter < app.documents.length; myCounter ++){
 //If the document doesn't contain any text, don't add it to the list.
 if(app.documents.item(myCounter).stories.length != 0){
 myDocumentArray.push(app.documents.item(myCounter).name);
if(myDocumentArray.length != 0){
 myDisplayDialog(myDocumentArray);
function myDisplayDialog(myDocumentArray){
var myDialog = app.dialogs.add({name:"Extract Text"});
var myCharacterStyleNames = app.documents.item(0).characterStyles.everyItem().name;
with(myDialog.dialogColumns.add()){
with(dialogRows.add()){
 with(dialogColumns.add()){
 staticTexts.add({staticLabel:"Character Style:"});
 with(dialogColumns.add()){
 var myCharacterStyleDropdown = dropdowns.add({stringList:myCharacterStyleNames, selectedIndex:0});
var myResult = myDialog.show();
if(myResult == true){
var myCharacterStyleName = myCharacterStyleNames[myCharacterStyleDropdown.selectedIndex];
myDialog.destroy();
myProcessDocuments(myDocumentArray, myCharacterStyleName);
else{
myDialog.destroy();
function myProcessDocuments(myDocumentArray, myCharacterStyleName){
var myDocument;
var myArray = new Array;
for(var myCounter = 0; myCounter < myDocumentArray.length; myCounter++){
myDocument = app.documents.item(myDocumentArray[myCounter]);
try{
 myDocument.characterStyles.item("myCharacterStyle").name;
 myExtractText(myDocument, myCharacterStyleName, myTextFile, myArray);
catch (myError){
 alert("Something bad happened.");
//Now sort the entire text file by page number.
var myArray = myArray.sort(mySort);
var myTextFile = File.saveDialog("Save text file as");
//If the user clicked the Cancel button, the result is null; do nothing.
if(myTextFile != null){
//Open the file with write access.
myTextFile.open("w");
for(var myCounter = 0; myCounter < myArray.length; myCounter++){
 myTextFile.writeln(myArray[myCounter][0] + "\t" + myArray[myCounter][1]);
myTextFile.close();
//This sort feature sorts text references by their page.
function mySort(a, b){
if(a[1] > b[1]){
return 1;
else{
if(a[1] < b[1]){
 return -1
else{
 //If the two entries are on the same page, sort alphabetically.
 if(a[0] > b[0]){
 return 1
 else{
 return -1;
function myExtractText(myDocument, myCharacterStyleName, myTextFile, myArray){
var myFoundItem, myTempArray;
var myCharacterStyle = myDocument.characterStyles.item(myCharacterStyleName);
app.findTextPreferences = NothingEnum.nothing;
app.changeTextPreferences = NothingEnum.nothing;
app.findTextPreferences.appliedCharacterStyle = myCharacterStyle;
var myFoundItems = myDocument.findText();
if(myFoundItems.length != 0){
for(var myCounter = 0; myCounter < myFoundItems.length; myCounter++){
 myTempArray = new Array;
 myString = myFoundItems[myCounter].contents;
 myPage = myFindParentPage(myFoundItems[myCounter].parentTextFrames[0]);
 myTempArray.push(myString);
 myTempArray.push(myPage);
 myArray.push(myTempArray);
function myFindParentPage(myParent){
switch(myParent.constructor.name){
case "Page":
 myParentName = myParent.name;
 break;
case "Spread":
 myParentName = "Pasteboard";
 break;
case "Application":
 myParentName = "";
 break;
case "Character":
 myFindParentPage(myParent.parentTextFrames[0]);
 break;
default:
 myFindParentPage(myParent.parent);
 break;
return myParentName;
Thanks,
Ole

Desktop CC app won't install? I can only access apps through AAM. Please help.

I can only access my CC account through the AAM. I'm unable to get the desktop CC app running. I have a full CC membership that was setup last month. I setup 6 other iMacs all with the same specs in my office on separate CC accounts. All other machines have the app but mine doesn't seem to install. Please advise asap, all other forum posts on this subject have not helped resolve the issue.
I'm currently running OSX 10.6.8

Hi steve.mose,
To take advantage of all the great features in the new Creative Cloud desktop apps, customers should upgrade to a newer version of Mac OS X. Some of the new CC apps do not support v10.6 and will not install. Minimum system requirements for each Creative Cloud app can be found on the tech specs page on Adobe.com.
Note that if you are on Mac OS X v10.6, you will have to install products that are compatible with v10.6 via Adobe Application Manager.
The following Creative Cloud apps support Mac OS X v10.6.8 and later:
Extension Manager
Illustrator
InCopy®
InDesign
Adobe Muse™
Products not listed here are not supported on Mac OS X v10.6.
Adobe has performed limited testing on other Creative Cloud desktop apps on Mac OS X v10.6, but these apps are expected to have issues with features and functionality.
Regards,
Romit Sinha

Can't start InDesign CC 2014

I have got the same problem as mentioned in this thread:
Re: can't open indesign 2014
Unfortunately the solution mentioned there doesn’t work for me.
My newly installed InDesign CC 2014 doesn’t start, the errors message says I haven‘t got the required permissions for access to the preferences folder.
What I tried:
- I copied the preferences folder ~/Library/Preferences/Adobe/Adobe InDesign/9.0 to ..../10.0
(first only the folder, then including AppPrefs.xml, both didn’t help)
These folders have owner "myusername"/"staff"
- tried Disk Utility to repair permissions
System is MacOSX Mavericks (10.9.3)
Every other InDesign version starts fine (CS5.5 to CC), also the new Photoshop works.
Any other folders to check? Which permissions for which user are required?
Thanks for some hints ...

Hello Martin,
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2, Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"?
Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative CloudCS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

Accessing InDesign publication with free trial version???

Downloaded the free trial of Creative Suite to update an InDesign publication. This is my first week on the job and I suspect that my predecessor had done the 30-day trial. (I get a message that the trial has expired). So I created my own username account and downloaded, but when I attempt to open a document, I am asked for a serial number - which I don't have, so the only option is to close out. How can I access and edit my publication?

Hi Mfoynes,
After a trial expires, you need a serial number to install the software as a licensed version. Or, you can install trial software on another computer. We cannot extend the trial version.
Regards

Can I lock InDesign files?

Can I lock InDesign files in CC if multiple users are wishing to access and edit the same files, to prevent conflicts?
It looks in CS5/6 as if this was done via Managed Files but not clear if it can be done on CC.
Any help appreciated.
M.

Our team don't use InCopy.... the fact "Assignments" are never mentioned wrt InDesign in isolation led me to believe they weren't what we were looking for? (Can only be accessed in the context of working with InCopy?)
Our problem is specifically around multiple designers working on InDesign files and assets simultaneously.

Trial Ended But Can't Access PS

I have already paid for my monthly service but can't access PS. It says trial ended. How do I transfer it from trial to membership?

Creative Cloud Help /
Creative Cloud applications ask for serial number
Products Affected
Creative Cloud
Photoshop CC
Illustrator CC
InDesign CC
Show All
Are you prompted to enter a serial number when you start a Creative Cloud (CC) application? There could be incorrect or missing information in your CC account. You could have a language conflict, or your computer may be unable to reach Adobe's activation servers.
Try these solutions
Verify your address
Verify payment information
Verify your birth date
Set your language to International English
Troubleshoot connectivity issues
Log out and log back in to your account
Still need help? Contact us.
Chat with an agent
Chat nowAn agent is available
Related links
Manage your membership | Creative Cloud
Sign in, activation, or connection errors | CC, CS6, CS5.5

I miss not having the same fonts as cs3 ie Bradshaw, Lucinda and papyrus. How can I access these.

I miss not having the same fonts as cs3 ie Bradshaw Handwriting, Lucinda and Papyrus. How can I access these on cs5? I have not found the fonts for this program to my liking.

I can't find any reference to a handwriting font named Bradshaw anywhere. Are you sure you have the name right? ITC Bradley Hand Regular, along with Papyrus and the Lucida (no "n") family are all included with recent versions of Windows, though, and should be in your font list in CS5 if you are, in fact, running Windows.
Is this the same machine that has CS3 installed? Did you remove CS3? Do the fonts show up in any other programs? Indesign can see fonts that are installed in the system fonts, the Common Files > Adobe > Fonts folder, and the private fonts folder for InDesign in the application folder. If the fonts show in CS3, but not elsewhere, they are probably in the CS3 InDesign Fonts folder.

I am currently a full time college student and last term I had access to the creative cloud products, when I attempt to access InDesign I am asked to purchase products. Please help.

I am currently a full time college student and last term I had access to the creative cloud products, when I attempt to access InDesign I am asked to purchase products. Please help.

Do you have a subscription that you purchased and still pay into? If so, contact Adobe support thru chat and see if they can assist you with your subscription.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Did the school provide your access for free? If so, check with the school to see if they still provide free access to the software for students.
If neither of the above situations match yours, please provide more detail regarding what gave you access to the software.

Can't access InDesign

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