Can't access iTunes music store anymore!!

I recently just added Webroot Spysweeper and Norton Anti-Virus, while I made changes to the firewall on Norton and completely disabled Spysweeper, I still keep getting an error when trying to connect to the iTunes music store with my account.
"We Could Not Complete Your iTunes Store Request. An unknown error occurred (-50).
"There was an error in the iTunes store. Please try again later. "
Then if I skip logging in and just click anything such as Music, Movies, TV Shows directly, I get this error...
"We Could Not Complete Your iTunes Store Request. The network connection timed out.
"Make sure your network settings are correct and your network connection is active, then try again"
My internet connection is fine, but I can't figure out what is happening.
Please help!!

I can't access "Run Diagnostics." It only shows "Run CD Diagnostics." In fact, I can't even get into the Apple Discussions Support website. I am having to use my other computer to send these posts. My other computer has not been upgraded to Internet Exporer 7.0 yet and it will bring up Itunes Music Store okay, so I can see the "Run Diagnostics" you are talking about just fine. Any other ideas?

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After downloading iTunes 7.4.1 - Can not access iTunes Music Store

After downloading iTunes 7.4.1, I am unable to access the iTunes Music Store. When I try to open the store, an error message appears saying _*iTunes could not connect to the iTunes Store. An unknown error has occured (-3212) Make sure your connection is active and try again.*_
Please help, if you know of anything I might be able to do, please let me know! =)

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Can't Access iTunes Music Store, Please Help

When I open my itunes and click on the music store, I can not access it. It says, "Could not complete the music store request. The store may be busy. Check your internet connection or try again later."
My internet connection is fine, so I don't know what is going on. My firewall is set to accept itunes requests. This has been going on for a few days now, I'm clueless on what's going on. Any suggestions?
Thanks.

I'd start off by going to the "Advanced" menu and selecting "Run Diagnostics...", then choosing to test for network settings to the iTunes Store. It should tell you if a firewall really is blocking you from accessing the store or if something is going on, I would think.

Can't access the Music Store. This thing is driving me nuts!!!

Ever since installing iTunes V7.x I had stability problems with iTunes and my Video iPod. I finally gave up and rolled back to iTunes 6.04 and restored the iPod to its former firmware. I thought my problems were behind me until I noticed this morning that none of my Podcasts were being updated, even though it looked like it was going through the motions. Every single podcast had a with the message:
"There was a problem downloading "xxx". The network connection was reset"
I then tried accessing the Music Store and got the message:
"iTunes could not connect to the Music Store. The network connection was reset."
I checked and re-entered my Apple account name and password, but still no go. If I went to the Apple web site directly, then the Apple store, I had no problem logging in. In the early iTune days I had the same "network connection reset" problem, but Apple apparently fixed it. Now here it is again. It is my gut feel that the problem has something to do with the fact that I depend on a satellite internet feed (Hughesnet). I'm guessing that there is some security feature either in iTunes, the Music Store, or both that is getting confused by the long turn-around time (latency) resulting from using satellite, but no way to prove it (unfortunately, due to poor health, I can't get out to try other internet connections).
Bottom line is I am stuck with an iPod I can't use because I can't access the Music Store. Any ideas?

Believe it or not I got mine working finally though I'm not sure which of the following steps, if any, did the trick. I posted this problem in the DSLReports forum. Apparently several people had problems though none mentioned iTunes specifically. The 'fix' was to go into the advanced menu and change the proxy port to something other than Port: 87. The idea was that this effectively turns off the proxy server or I should say forces your receiver to not use the proxy server. Well I tried this and didn't see any difference. Rather than screw anything else up I decided to reset the DW7000 thus restoring the original settings. For some reason it all of sudden could finally access the Music Store, update podcasts, etc.; i.e. it started working.
From what I've read, each time you reset the receiver it goes out an decides on the proxy server to use (not necessarily the same one each time). I'm guessing the proxy server it picked up after the reset was more iTunes friendly. Of course it's possible that it has nothing to do with the proxy server and the reset fixed whatever was wrong. Bottom line, reset your receiver and see if the access problem goes away. If not, try again. It only takes a few seconds so really you have nothing to loose. Kind of obvious when you think about it. What's the first thing you do when your computer is having a problem? Yep, reset.
 20" Intel iMac (2.0GB RAM, 500GB HD + 1.5TB external, 20" Cineama Display) Mac OS X (10.4.7) All tools, no talent!

I can't open Itunes music store - error message

I can't open itunes music store. I tried downloading the new apple itunes updates, but my computer says that the updates have an invalid signature. My computer won't let me install the new itunes or apple quicktime to my computer. Can somebody help me?

FF result "connection was refused when attempting to contact local host".
If you would please let me know "Click here to try this music in iTunes Music Store" that I posted work for you ? Thanks.
Eme

I can't open itunes music store

hi,
can someone tell me why how i can open my itune music store. everytime i try an unknown error occured (11333) comes up. what should i do

Follow the instructions in this article if you haven't already done so.
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Want to access iTunes music store but not in a 'valid' country

Hi, I'd really appreciate any help anyone can offer. I want to be able to buy music and videos for my new iPod and I have registered online. When I go to buy something with my credit card from the iTunes store, apparently you have to have an address for your credit card and a list of country's excluding Australia comes up. The problem is there is only about a dozen countries on the list and mine is not one of them so I can't pay by credit card. What can I do???

I really wish I was informed when I bought my ipod, that Itunes music store is not available in NZ and we don’t know when or IF it is going to be. Am feeling totally ripped off as one of the reasons I bought my ipod on Sunday was so I could download Audio books off itunes for when I am travelling. Now I go online and find out that I cant even download a measly single let alone a audio book.
Was feeling so excited about having my ipod and now just feel ripped off and extremely disappointed with Apple and the Apple salespeople. You are told how great itunes is and how you can download video, songs, books etc (when you are buying your Ipod) then once you have paid you $579+ (just for the ipod, let alone another $300 on accessories and warranty) you find out you can't download anything from itunes. Am pretty disgusted really! I researched my purchase, was going to go for a CREATIVE merely so could access NZ download sites, but was talked out of it by the sales person who showed me itunes and how great it is and I do think the IPOD itself is fantastic but wish I had of bought that CREATIVE so at least then I could have downloaded songs; books etc immediately. Bad Form from Apple, particularly given the amount of money I just spent :(((

ITunes 9.0.2 Crashes Trying to Access iTunes Music Store on Startup

HI, everyone,
I installed iTunes 9.0.2 today in preparation for an iPhone software upgrade, but iTunes freezes 100% of the time just after it starts up and tries to access the iTunes Music Store. There's a bit of activity in the progress bar when iTunes first starts, and then the progress bar for accessing the store shows half way finished and the program crashes (every time).
I've reinstalled, rebooted, removed and replaced the preference files and my library, all to no avail.
I'm running WinXP Pro SP 3, patches all up to date, but now I can't access my library on my computer nor can I upgrade my iPhone.
Others of you have had similar problems; one of you reported a "parental control" issue with CA security suite. I have Trend Micro and can't find any parental controls to deal with.
I have IE 8 installed but use Firefox 3.0.15.
This has been a horrible day. I have many papers to grade for my college classes and expected the installation to go smoothly (as the ones in the past have; iTunes 8 worked great).
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Hi, b noir,
No, I'm afraid I don't have Nod32 installed. I wish I did--maybe a simple fix!
I'm working from home using the laptop the school supplied me. It's a domain machine, and Trend Micro's OfficeScan is installed but it's offline (though it seems to be working). The Windows firewall is disabled, probably because of the school's antivirus installation, so there doesn't seem to be a setting I can access.
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Can't Access the Music Store in a New Country, help!

I'm studying in Denmark and I can't seem to access the iTunes music store. I don't know if this is because I'm abroad or if its something else. I've tried disabling my firewall, and I've installed the new iTunes 7 and nothing seems to be working. Other computers on my network are able to access the music store. Any suggestions on what I'm doing wrong?

My bad, I meant that I can't get it to load. Whenever I try it gives me a message saying:
"iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again"
Dunno what network settings I would need to change to make this work, my connection is definitely active. I don't know if its a problem with just iTunes or other things as well. I tried using Napster and emusic as a test and Napster wouldn't connect and the emusic downloads failed.

Cannot access ITUNES music store

similar problem as others: recent download of ITUNES, first no audio now no access to Music Store-- broken chain symbols after long delay. All other sites work well. Has anyone with windows XP been successful since yesterday? If so, how? And how did you get ahold of someone at Apple?

Thought you all should see this!!!!!!
Dear Brett,
Thank you for contacting the iTunes Music Store.
I apologize for any inconvenience you have experienced with this issue. However, the nature of your question falls outside the type of support provided via email by the iTunes Music Store team. The Music Store team answers non-technical questions about billing, customer accounts, downloading music, and Music Store content.
I encourage you to consult the following article for more information:
iTunes: Does not open or unexpectedly quits
http://docs.info.apple.com/article.html?artnum=42963
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
http://docs.info.apple.com/article.html?artnum=93976
Sincerely,
AaRon
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
Thank you for your assistance.
1. Cable
2. RCN
3. No error message Itunes freezes
4. Sure you can change it.
-----Original Message-----
From: iTunes Music Store [mailto:[email protected]]
Sent: Friday, February 24, 2006 9:05 PM
To: [email protected]
Subject: RE: Connect; Follow-up: 14142049
Dear Brett,
I'm sorry to hear that you can't connect to the iTunes Music Store. Your experience using the iTunes Music Store is very important. I'll do everything I can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please try these solutions:
http://www.info.apple.com/kbnum/n300870
I hope one of these solutions helped you resolve the connection issue. In the rare event that these suggestions didn't help, please reply to this email with the following information:
1. Whether you use a high-speed Internet connection, like a cable modem or DSL.
2. The name of your Internet Service Provider.
3. The error message iTunes displayed (if any) when you tried to connect.
4. Your approval to reset your password.
Sincerely,
Ben

Can't access itunes music on Apple TV anymore

I used to have access to itunes music in my apple TV, but the menu's are gonr now, although stil there for TV shows and movies.

Same here, lost my left couple menus related to the Apple Store, so I can only watch from my own Library, and the internet menu. Airplay works well though
I logged out, logged into the store, it says I'm logged in. unplugged and restarted, no luck either. doesn't seem like a great revenue-generating idea from Apple LOL! hopefully this will be fixed soon! (or somebody comes up with a solution!!)

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The support page says I can.
The songs are authorized, they play on my computer.
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Any help would be appreciated. Thanks!

So what does one do?
1) Select iTunes in the menubar.
2) Select "Preferences".
3) When dialog appears, click on "Advanced" at the top.
4) Click on "Burning".
5) Select "Disc Format: Audio CD".
6) Burn a new disk.
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Can I access iTunes music i bought previously that was on another computer?

Got a new laptop to replace my old one that was stolen and hope to get to my music files i had purhcased.

You buy one download and one download only.
Was your backup copy of your computer stolen as well? If not, then use it to put everything back.
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Help - I can no longer access the music store and I am rubbish on computers

I know this topic has come up before on this forum but I had trouble following it all! I just upgraded mt itunes (big mistake) and now I can't access the music store. When I try it says that the network connection was refused. I am running Norton but even with eveything disabled it didn't work. I ran diagnostics and got the following:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
TOSHIBA Satellite A100
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2007-12-17 16:25:55.
Video Display Information:
ATI Mobility Radeon X1400
ATI Mobility Radeon X1600
Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {7B89FA63-2E9E-4BB7-9D0B-F7C73E66FF1C}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Dec 17 15:24:11 2007
Lease Expires: Tue Dec 18 15:24:11 2007
DNS Servers: 194.168.4.100
194.168.4.100
194.168.8.100
Adapter Name: {3B75926A-D6EC-4D56-B234-5EBEF8F8D0E1}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 163.1.2.2
Lease Obtained: Sun Jun 24 10:32:07 2007
Lease Expires: Sun Jun 24 14:32:07 2007
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
I would be so happy if someone who has a clue about computers could give me some advice!
Thanks!

I'm having the same problem. Please help. Keeps saying internet connections timed out. Internet connection is fine. Can someone suggest an idea. Earlier today it let me start downloading songs now I can't get in

ITunes Music Store Access

Is anyone using ARD to push prefs to control access to ITMS?
Do you have any advice to share?
Thanks,
b.

Hi Dave,
Thanks again for the info. I just came to implement it.
I should have mentioned... I'm in a shared-desktop environment, using WorkGroup Manager to control access and settings.
On my admin machine I set and locked itms access. I added ~/Library/Preferences/com.apple.iTunes and /Library/Preferences/com.apple.iTunes.secure to WGM.
This has pevented the users from accessing iTunes music store, but they can change the iTunes preferences to allow access. I guess it's because of the user ID in /Library/Preferences/com.apple.iTunes.secure.
So, do you know how I can get the correct user value in /Library/Preferences/com.apple.iTunes.secure for each user? is there an 'everybody' value I can use? And am I right to think I do need to push this file out with ARD, rather than adding it to WGM?
Many thanks,
b.

Can't access iTunes music store anymore!!

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