Can't access Kuler in Illustrator CC

Hi there,
When I open Kuler from the Window drop down the panel is empty apart from a message telling me what Kuler is and that I need a valid adobe ID to access it.
I am a Creative Cloud member and have tried signing in to my main account and also on adobe.kuler.com but it's still inactive.
Can someone please help.
Thx so much
Simone

Hi Simone,
Welcome to the community.
Have you installed/used Illustrator MAX version in the past? Are there other versions of Illustrator installed on your pc/mac? I would suggest that you clean install Adobe Creative Cloud desktop app and then through CC desktop app, download the Illustrator CC and check the issue. Use the cleaner tool from this location: http://www.adobe.com/support/contact/cscleanertool.html
If you have too many favorites added under your account in the Adobe Kuler website, then I would suggest remove all favorites and then try checking the issue. It could be one or more of a corrupt theme that is causing the issue.

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