Can't access my account. Rescue Email and Secuirty Questions dont work.

Can't access my account. Rescue Email and Secuirty Questions dont work.

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

Similar Messages

  • HT5312 i forget my apple rescue email and security question.how i can change my password

    i forget my apple rescue email and security question.how i can rest my password

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Unfortunately at this moment you can't. Apple emplyee(s) inadvertantly assisted someone to hack the Apple ID accounts of others and Apple has placed a moritorium on resetting accounts until Apple has security in place to prevent this occurring again.
    Write iTunes/Mac App Store Support and perhaps they can tell you when to axpect help to reset your account.
    Mac App Store Support -
    http://www.apple.com/support/mac/app-store/

  • Can't remember my rescue email, and security questions. Help?

    Is there any way to find out my rescue email and security questions without contacting apple?

    Not without correctly guessing them. If you make too many incorrect guesses for the security answers, you'll get locked out.
    (105716)

  • Rescue email and security questions.

    I no longer have access to my rescue email and cannot remember my security question answers. How on earth do I access my account?

    Rescue email address and how to reset Apple id sec. questions.
    http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
    If that doesn't work and your verify the following info, call 1-800-APL-CARE.
    1. apple id username, that is not locked or disabled.
    2. serial number of an apple product registerd in your name
    3. Billing info associated with your account

  • HT5312 i forgot my apple rescue email and security questions

    Plz Help me .i fill i tune gift card 10$ .now i can't buy game in apple store because they ask security questions .i try to reset security questions but they sent to rescue email.but i forgot my apple rescue email and security questions .
    <Email Edited By Host>

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 forgot rescue email and security question

    What can i do if i forgot my rescue email and security questions, and i dont want to call?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5699 I don't have access to my rescue email and I forgot my security questions. I'm in Egypt now, apple support over the phone is not available here.

    I've lost my rescue email and I forgot my security questions. I am located in Egypt now so there's no phone technical support here. I cannot activate the imessage or facetime and cannot download anything from the appstore. I need to reset my appleid password.

    If you can't remember the answers to the security questions, then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    More info, like the rescue email address
    http://support.apple.com/kb/index?page=search&src=support_site.results.disambigu ation&q=Apple%20ID%20has%20been%20disabled%20for%20security%20reasons

  • I can not send my Note through email and it used to work. The same problem to send picture from iPhone message

    Can't send Notes through email and it used to work. The same problem of sending picture from iPhone message. Did the reset twice but still not working

    Try a reset:
    Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

  • Security questions not working- unable to set up rescue email and reset questions

    I have been trying to buy things off of the app store for a few months now. Every time I am asked to answer my security questions, I will asnwer them (I know they are correct answers), but it keeps telling me they are wrong and then I get locked out of my account. I've tried looking up how to reset them, but when I go to do it, I dont have the option to reset, or even have a rescue email. I dont even recall having the option to set up a rescue email in the first place. On top of all this, apple's support is so inconvenient, I dont usually have the time to call. Has anyone else been having this problem?

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you  will need to contact iTunes Support / Apple to get the questions reset - you might be able to set a time to call them when you're able to.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Need help with rescue email and security questions

    I accidentally entered the wrong rescue email address while setting up my account, now I can't remember the answers to my security questions. Is there any way to reset my rescue email without answering the questions? I can't purchase anything on my new Mac until this is corrected.

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot my rescue email and security question help!!

    well its been like 2 yrs since I did my security email and question so can anyone help me to reset them with a link of some sort cause all the links i've found wont tell me how to do both!!

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT201304 dont have access to icloud alt email and forgot password dont know sec questions

    sync itunes credits to a pc dont have itunes password or email

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 i havent rescue email for secuirty question

    i want add rescue email address to my apple id for rest secuirty question i forget them pleas help me

    You will have to contact Apple support:
    https://www.apple.com/support/contact/

  • How do I recover Icloud password if I don't have access to primary/rescue email and I cannot guess the security questions? (I'm in a foreign country and don't have a phone)

    I just lost my phone and I'm in a foreign country. I'm thinking I won't get it back, but I'm trying to log on to icloud.com to use find my iphone app. However for whatever reason the same Apple ID has a different password for itunes and icloud. I have no way of calling apple or retreiving my forgotten password online. What do I do?

    Without the proper name and password there is nothing you can do.
    Your old passord is needed before you can create a new one.

  • TS2446 I forgot my rescue email and my questions?

    I tried to sign in to my account a few weeks ago, and It said my account has been locked. Here's the big problem.. The email address I used a few years ago is now disabled for some odd reason, and I have no clue what birth date I chose for the Birthday it asked me to choose. Is there anyway I could reset my apple ID without those 2 things?

    same here :[

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