Can't access my purchased tv shows since software update

Since the latest software update I cannot access purchased tv programs.  I have the original Apple TV.  Purchased programs are recognised but when I tell them to "Play" nothing happens. I have checked parental controls and it is off.  Any ideas ?
Cheers,
Karin

I have been experiencing the same issue. It was quite frustrating. After some exhaustive searching I found a solution that worked for me on Apple's site. It was easy to do and worked. Here's a link.
http://support.apple.com/kb/TS1389?viewlocale=en_US

Similar Messages

  • TS3623 Just updated my Apple TV with 5.2 but I can't access any movies or shows since the update. When I click on either category I get a black screen with a spinning circle for 5 secs and then straight back to where I was. I restored settings and restart

    I've restored settings and restarted to no avail. Anyone else have the issues? Any insight greatly appreciated! Thanks!

    Welcome to the Apple Community.
    First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
    If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings). You should also try restarting your router.
    If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).

  • Can't access previously purchased TV shows from iTunes

    I have purchased several tv series in itunes and can't access SD version to download.  It only gives me option of downloading HD version which would mean I need to repurchase. 
    This issue is a function of itunes not downloading current week show.  I have to do manually each time.  I am logged into account and have most current version of Itunes etc.

    I'm having the same problem.  I purchased a SD season pass for a show and when I tried to download the newest episode I couldn't access the SD version.  When I click on the SD button nothing happens.  The only option it gives me is to download the HD version which means I would have to repurchase the episode.  I haven't had any response from Itunes support.  It hasn't been a problem in previous weeks.

  • Can't access HD or Finder after new Software update!  Help

    I ran the software update on my G5 & now it wont let me access my hard drive or finder. It will lt me run apps from my dock, but thats it. When it loads it only loads the top toolbar by the clock & thats it. The computer is a workstation & hasn't had access to the internet in 8 months.
    I'm running:
    G5 10.4.11
    Thanks in advance

    Hi Blake, and a warm welcome to the forums!
    Could be many things, but it's best to start with these two steps, which may fix it also...
    "Try Disk Utility
    1. Insert the Tiger Mac OS X Install disc , then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, *you must select your language first.)*
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your Mac OS X volume.
    6. Click Repair. Disk Utility checks and repairs the disk."
    Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
    Safe Boot... holding Shift key down at bootup. Safe Boot is a special way to start Mac OS X 10.2 or later when troubleshooting.
    http://docs.info.apple.com/article.html?artnum=107392
    If you can't find your Install Disc, at least try from Safe Boot onward.

  • I I can no longer access my purchased TV shows that are in the Cloud

    After installing ITunes 11.1, I can no longer access my purchased TV shows that are in the Cloud. I have opened Preferences, went to store to see if the box is checked for displaying items that are in the cloud and this is in order. Still can't access these shows.
    <Re-Titled By Host>

    I experienced the same issue. I am familiar with it from previous versions of iTunes and located the correct "Show iTunes Purchases in the Cloud" checkbox on your screen capture. Wasn't on mine. I decided to reinstall iTunes 11.0.1 and, as you can see from my screen grab, it is there now.  Problem solved.

  • I am trying to access my purchased TV shows on the Apple TV.  It is saying that it cannot access itunes at this time.  What can I do to correct?

    I am trying to access my purchased tv shows on my Apple TV.  It is stating that it cannot access and try again at a later time.

    Hello, Msk5speed. 
    Thank you for visiting Apple Support Communities. 
    Sometimes a simple power cycle of your Apple TV and router can resolve this issue.  If those steps do not resolve the issue, take a look at the attached two sections below. 
    Check the connections and inputs
    Make sure the cables between your Apple TV and TV are connected properly.
    Securely connect the power cords for your Apple TV and TV to a working power source.
    Turn on your TV and switch it to the correct input.
    Restart your Apple TV.
    If the issue persists, see the steps related to your issue below.
    Troubleshoot network issues
    Troubleshoot Wi-Fi networks and connections.
    Switch between wired and wireless networks.
    Apple TV: Basic troubleshooting
    http://support.apple.com/kb/HT6106
    Cheers,
    Jason H. 

  • I am sonu v s from india...i am a apple id user...now i have a problem regarding this apple ID...i forget my apple ID security Qn...so i can't access and purchase any apps by using my apple ID..4 tms i frwd my reqst using itune apps store bt no solutn

    I am sonu v s from india...i am a apple id user...now i have a problem regarding this apple ID...i forget my apple ID security question...so i can't access and purchase any apps by using my apple ID..4 times i frwd my reqst using itune apps store but i can't get any solution....many times i my try to call u bt there is no response from ur custmr support group...pls kindly give me any solution

    Contact the App store for Apple ID help. Their support link is on the right of the App store window
    LN

  • HT201269 Hi. I have shared an Apple ID with my children for some time.  As they are getting older they do not wnat me seeing all their messages, photos etc so want their own accounts.  How can they access their purchased music and apps on the new account

    Hi. I have shared an Apple ID with my children for some time.  As they are getting older they do not wnat me seeing all their messages, photos etc so want their own accounts.  How can they access their purchased music and apps on the new account please?

    Yes.
    On their iOS devices, under Settings>iTunes & App Store, they should use your Apple ID. When they log into iCloud, iMessage and Facetime, they should use their personal Apple IDs.

  • HT201322 itunes 11.0.3 - in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer. also In my Itunes account i have no hidden TV shows or Movies

    I'm running itunes 11.0.3 -
    in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer.
    In my Itunes account i have no hidden TV shows or Movies
    I used to be able to view all cloud and downloaded content.  I no longer can.

    There used to be option to show items that are in the cloud in your library, but I can't find where that now is (unless it's been removed). You should be able to see what items that you can re-download via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (at the top right of that there should be a 'not on this computer' button)
    Edit : Just seen your reply, though I don't appear to have that setting on mine.

  • Can't access my purchased in itunes 64bit

    I just update itunes with 64bits windows 7, I can't access my purchased. I can access my purchased with windows home server 32bits and with windows xp but not with win7 64bits. I try de-authorized and authorized, uninstalled itunes and re-install. nothing work. Can anyone help with that problem. I have to download my purchased with the windows home server and copy them to win7.

    Unhappy-user wrote:
    Apps remains unclickable in iTunes and not accessable
    That is because they only work on iOS devices.
    As for the other issue, connect the device, select it in the left hand pane.  In the right pane, select the Apps tab.  Is Sync Apps checked?  Is the specific App(s) checked?  Is Automatically sync new apps checked?
    Any errors in iTunes or on the device when syncing?

  • HT4009 I can not access my purchase history, it keeps saying iTunes Store not available!

    How can I access my purchase history I have tried endlessly and it keeps saying iTunes Store not available, what can I do?

    Hi Davy571,
    If you are having issues connecting to the iTunes Store to see your purchase history, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • TS2972 I can not access a purchased album from itunes on another shared home computer it will not let me put the album into my library

    I can not access a purchased album from itunes on anoter shared home computer
    It will not let me put the album into my library
    Has anyone any ideas

    Your phone connected, iTunes running: File>Transfer Purchases.

  • HT4759 I can't access my music in itunes since icloud put on pc

    I can't access my music in itunes since icloud put on pc

    See this migrate iTunes library post.
    tt2

  • I can't access my purchased apps from the App Store

    I can't access my purchased apps from the App Store. I tap purchased and it says loading after a while App Store closes.

    1. Close all apps in the Task Bar. Double-click the Home button and hold apps down for a second or two. Tap the minus sign to close app.
    2. Hold the Sleep and Home button down for about 10 seconds until you see the Apple Logo.
    3. Try App Store again

  • I can access iTunes Store but I can't access any purchased content

    Is itunes having problems? Can't access any purchased content

    Temporarily disable any security software on the computer and try again.

Maybe you are looking for

  • OS X 10.5.6, Safari 3.2.1 hangs when second applet loaded is signed applet

    Dear Forum, I've been investigating a customer's problem. She is trying to use our VoIP applet, but it continuously freezes Safari when the Trust dialog shows. A "Force Quit" is necessary. I managed to reproduce the problem consistently on - PowerMac

  • Opening a tab delimited file and replacing a space

    Hi, I am trying to open a tab delimited file with 4 columns and corresponding values under it. If no value under the column, 0 should be replaced. I used the StringTokenizer and the split methods, but this doesnt seem to work. Any ideas? E.g Title1 T

  • Which Macbook to buy?

    I've currently got a 3 year old Dell desktop running XP and it's starting to get really slow no matter what I do. So, I'm looking at replacing it with a Macbook before the Dell totally dies. My budget isn't huge. I surf the net, do web-based email, b

  • How to connect to work computer using my iPad?

    How can I connect my iPad to my work computer?

  • LabVIEW 8.6 + SourceGear Vault is not working

    Hi there, when I try to configure LabVIEW with Vault as source control client i get the error message "2972 - An internal error occured during the source control operation." (see picture) So, what causes the problem and how can i configure the source