Can't access old email account to reset security questions

I have forgotten my security questions (or haven't set any up - I can't remember)  and am told the reset information will be sent to an old email address I no longer have access to.  I have reset all contact email addresses that I can see.  The one it tells me it will send the reset link to was the original one I used to set up my apple id.  Anyone know if there is a way around this  ?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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