Can't access personal email and therefore can't access internet on 8703e

Question

Hi there, I am having a very large problem, and it will take a while to explain. I spent most of yesterday trying to fix it, but all to no avail. Ok, so I bought a used 8703e BlackBerry on eBay, simply because Verizon is getting rid of their unlimited data plan on July 7 but will grandfather in those who have the plan before that date. Since I only had a regular phone, I needed a smartphone that was capable of having the plan so I could lock in. Unfortunately, I don't upgrade until August, and it would be stupid to buy a real phone before then. Hence, the BlackBerry. Now I activated it ok, and the calls and text messaging work. However, I only have the option to add an Enterprise email account under the setup wizard. I do not have an email setup or email settings icon like everyone says I should. Therefore, I cannot access my service books, and cannot sign the user agreement, and cannot get online. I saw online that this problem might be because it had an IT policy on it. Also, when I called Verizon, they said this was probably the problem. So I went through the steps listed - I upgraded my OS to the beta 4.5, I used the jl_Cmnder, I tried the policy.bin thing. In a way, these actions were successful - they eliminated the firewall that had previously been enabled. But it hasn't changed anything else. I saw that there was an option to create a Blackberry account online so that I could send myself the service books, and I thought that might work now that I disabled the firewall. However, for some stupid reason Verizon won't let you create an account online; it has to be done through the wireless device, which I can't do because I can't access the internet because I can't set up email and agree to the user terms. Ahh! In addition, I have done the Advanced Options - RHT - Register Now thing many times, and it doesn't seem to do anything. I just really need help. Is there a way to manually load the option for personal email on to the device? I think that if I could do that, then I could receive the service books, and all would be well. Thank you for taking the time to read this word vomit, and I anxiously look forward to your response!

Answer 1

Hi and Welcome to the Forums!
There is no manual way to add the Personal email configuration to a BB. That is 100% pushed by the carrier, when the proper data plan is enabled. But, if the carrier does not natively support that model BB, they most often will not push the SBs. You would have to do some very tedious things to acquire and install the SBs. Using a non-native BB on a carrier network that does not support it natively is very tricky indeed. I suggest you first obtain a commitment from VZW that they will allow your specific device on their network. Next, see if they support it natively; if they do, then go back to them for formal support...you are paying them for this service and they are not delivering it. If they don't natively support your model, then you will have a lot of tedious work to do in order to get it all working.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code