Can't access preferences, fatal error/crash

I've done a search and found a few other people with the same issue, but none of the suggestions have fixed the issue.
The main project will open and edit just fine... I can even publish, as long as I didn't want to change any settings. Anytime I try to access project or quiz preferences, I get a fatal error. It saves the file and closes. I am also unable to start a new blank project. I click on it and it doesn't do a thing. Doesn't freeze, but doesn't open a new project. =(
I've deleted the local cache, I've updated captivate... we even went as far as uninstall/reinstall, which makes me wonder what the problem could really be?
I'm using Captivate 6 on a WindowsXP machine at work. Cache is being saved on a local C: drive. HELP!

I don't know where to look for the preferences folder. =(
I've accessed the appdata folder in my user profile and deleted the cache files, but that didn't solve my issues. I can see the Captivate folder in program files, but there's no 'Preferences' folder here.
Is there something that I'm not trying?

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