Can't access Prime 1.3 CLI

Trying to access a Cisco Prime 1.3 VA via CLI, but not having any luck.  Working with a customer who does not remember the original "admin" user created at setup.  I can access the root shell with the root user (have that user info :))
I have also tried creating a new user with "admin" privilages but still cannot access CLI.  Is there something I'm missing, or am I out of luck because I don't have the original "admin" user info created at setup?

try these:
Recovering Prime Infrastructure Password:
http://www.cisco.com/c/en/us/td/docs/wireless/prime_infrastructure/1-3/configuration/guide/pi_13_cg/tasks.html#wp1216240

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