CAN'T ACCESS SHARE ON ELEMENTS 10

Earlier I was blocked from using my Elements 10 so I ugraded to Elements 11 which I hired a treck person to install.  After several tries to access the share part of the program he went to HELP and after many changes to my e mail address he did get it to work with a new g mail address.
I thought this might fix my 10 elements but it did not.  When I go to sign in it will not connect and I can not even cancel it.  I have to shut the program down or turn off my computer and restart.  HELP
I had a case #Code FFF59BD7821CE88BD33F7B46F81A43 just now when I went to apply this to my new request it said the case is closed.  HELP

You can't sign in with PSE 10 because there's nothing to sign in to. Photoshop.com is gone, and you should have received several emails about your photos getting moved to adobe revel. However, revel doesn't integrate with PSE the way photoshop.com did (except in PSE 11). Sign out, stop syncing, and stop using the welcome screen to start PSE (make a direct shortcut/dock icon for the actual editor and/or organizer program file(s).
Unfortunately, if you had a photoshop.com account, your contact book was stored there and that's gone, too.

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