Can't access Shopping Cart since upgrading to 7.0.1

Since I upgraded iTunes from version 7.0.0 to 7.0.1, I have not been able to access my Shopping Cart.
The error appears as follows:
"We could not complete your iTunes Store request.
An unknown error occurred (5002).
There was an error in the iTunes Store. Please try again later."
I have tried relaunching iTunes, restarting my computer, reinstalling iTunes, and switching to "Buy and download using 1-click" and back, but nothing has worked.
Does anyone else have this problem, and does anyone know how, or have any suggestions how to fix this?
Thanks.
Mac Mini G4   Mac OS X (10.4.8)   1.42 Ghz, 1 GB RAM, Superdrive

Just to note, even after installing iTunes 7.0.2, I get the same error.

Similar Messages

  • Accessing Shopping Cart Without Upgrading

    I'm guessing one's shopping cart is saved on one's computer, rather than on Mac's end? I'd kept putting things in my old shopping cart under 10.3.4 (iTunes 4.7.1), thinking that when I bought my new iMac, once I signed in to iTunes again (under the latest version), it would automatically pull them over. Unless I'm doing something wrong, apparently not. Can I FireWire it over, or at least access it manually on the old computer so I can write them down and readd them to my new one's cart? Yes, I suppose I could download the iTunes upgrade to my old computer, but everytime I upgrade something there's always a snafu; so I'd rather do it the hard way, if at all possible.
    G3   Mac OS X (10.3.4)  

    So there's no cart data file hidden in my iTunes folder somewhere that I can get into?
    Sorry but no. I just checked (having two systems here to test), and the cart information is stored on the iTunes Music Store server, not on the computer. I don't know why the new copy of iTunes doesn't show it, unless the information has just aged off the system. Just to check, you are logging into the iTMS using the same account as you used on the old system, yes?
    If Apple had any sense, they'd've let you get into your cart but when you click the Buy button, then you'd get the upgrade screen.
    The reason that can't work is due to the changes they've made in the iTunes Music Store structure since iTunes 4 (part of which were due to some hacker cracking the iTMS structure and allowing the bypassing of iTunes completely). The older version just won't work with the newer structure.

  • Help, can't access wireless networks since upgrade. Wireless network button won't slide to on

    Wireless access button not sliding to on. Overseas can't use date network, would cost a fortune.

    Hi there Jlhush,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iOS: Wi-Fi settings grayed out or dim
    http://support.apple.com/kb/ts1559
    -Griff W.

  • HT1338 i can't access my pictures since upgrading to Lion. iPhoto gets stuck on building thumbnails.

    Does anyone else have issues with iPhoto after installing Lion?

    You can't. When you converted those libraries to Lion's format, you lost the ability to go backwards. Unless you saved a bootable backup./clone or Time Machine backup of your previous SL installation, you're up the proverbial creek w/o a paddle.

  • Unable to access Shopping Cart

    I am running iTunes 7.3.2 on Windows 2000. I can access the iTunes store and could move selections to my shopping cart until it became full, but I cannot access my shopping cart. I get the message, "We could not complete your iTunes request. An unknown error occurred (5002). There was an error in the iTunes Store. Please try again later." I've had this message for several days. Now I'm being told to delete or purchase items in the cart because it is full, but I can't access the cart. Argh! Any suggestions?

    Hi ... I am also have the Shopping Cart related problem. It started yesterday afternoon - or at least that's when I noticed it. I was already logged into the iTunes Store, and made some selections. I went to check out, and then was prompted for my password to complete the purchase. This time, I noticed that it asked me to save my password for future purchases. I did not recall seeing this previously. I selected the option, and entered my password. My password was rejected twice. I went to look it up and verified it was correct.
    I came back to my computer, and after fumbling around with logging in, logging out, rebooting, etc, I was able to finally make it in, but I was told that my credit card information was out of date or incorrect. I went through and posted all of my details. I was able to finally make the purchase, but have yet to be able to make the download. Whenever I attempt to retrieve my purchases, I am prompted with a message 'Unable to check for purchases. The iTunes Store is temporarily unavailable. Please try again later.' Fortunately, the purchase doesn't seem to have posted to my credit card .... yet.
    I contacted support yesterday. No response, not even canned or auto acknowledge. This is very disappointing. First to have the problem, then not to get a prompt resolution - not even prompt auto receipt acknowledgement. Then I come here and see a lot of similar problems, all with similar lack of responsiveness but what seems clearly a larger problem on Apple's end.
    If Apple wants to play in the consumer entertainment business, prompt responsiveness is expected for on demand sales. Else, they'll find another source. It's not true what one poster here said - you're not locked into Apple for your media. You might need to use iTunes to sync your media devices, but I have iPods and an Apple TV, and the media that feeds them isn't all from the iTunes Store, not even a quarter of it.
    EDIT: After poking around some more, I did find a post about going to your profile and cleaning up your information there. I did notice that my email address was incorrect (which would explain the lack of response from support). I've updated that, but it may take a while to update for all resources, such as iTunes Store. I'll post an update if it resolves the issue.
    Message was edited by: jthNET

  • Can't Print PDF Files Since Upgrade

    Can't print existing PDFfiles since upgrading to Reader 10 or?. Getting error message..."Prop Res DLL not loaded". What to do?

    Reinstall or update your printer driver.

  • I can't access iPhoto following my upgrade to yosemite

    i can't access iPhoto following my upgrade to yosemite

    The first thing to do:  Make a backup of your iPhoto Library. Don't update iPhoto without having a backup of your iPhoto library.
    When I tried I received the following message This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
    This error message means, that you did not yet associate your copy of iPhoto (preinstalled on your Mac) with your AppleID by clicking the "accept" button at AppStore "Purchased" page.
    First try to "Accept" iPhoto on the Purchased tab and try, if you then can update iphoto from the Updates tab.
    Now check the "Purchased" tab. Is iPhoto among your Purchases to "Accept" or "Install"? Then accept and/or install.
    If it is not possible, delete iPhoto from the Applications folder .
    (don't empty the Trash).
    If it is not among your Purchases, open the AppStore main tab, search for iPhoto using the Search field, and buy it from the AppStore. If you already owned any version of iPhoto '11, this purchase should be free, from earlier versions it may be a paid upgrade.
    If all fails there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/

  • After installing Mav, my core apps won't launch ( app store, message, FaceTime) help! Im worried even if fix is released i can't access app store to upgrade/install

    After installing Mav, my core apps won't launch ( app store, message, FaceTime) help! Im worried even if fix is released i can't access app store to upgrade/install?? Any one experiencing same problems

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.

  • Can someone tell me why, since upgrading to Yosemite, I keep getting a message window saying "Another device on the network  is using your computer's IP address?"

    Can someone tell me why, since upgrading to Yosemite, I keep getting a message window saying "Another device on the network  is using your computer's IP address?"

    That may be what is a fairly common problem of 2 devices mistakenly assigned the same address. Try shutting off all of the devices connected to your router, reboot the router and then the devices connected to it.

  • Does anyone know if with iweb I can have the shopping cart logo and capability or people to purchase my product threw my web site?

    Does anyone know if with iweb I can have the shopping cart logo?  I would like the web site to have the capability for people to purchase threw my site.  Thank you inadvance for any help.

    You can easily add paypal to your site. Check out this video tutorial for how to add a paypal shoping cart to your site;
    http://www.youtube.com/watch?v=LnxvWsmujrA&feature=plcp

  • Accessing Shopping Cart

    I can browse iTunes store with no problem. My network connection is just fine. I can add items to my shopping cart. It's only when I try to view my account or my iTunes shopping cart that I get an error message saying:
    "We could not complete your iTunes Store request. The network connection timed out.Make sure your network settings are correct and your network connection is active, then try again." I can probably switch to "One-Click" but I have probably 200 songs in my cart and much prefer this format.
    This problem seemed to begin with i-tunes 7.
    Can anyone help?
    Dell   Windows 2000  

    So there's no cart data file hidden in my iTunes folder somewhere that I can get into?
    Sorry but no. I just checked (having two systems here to test), and the cart information is stored on the iTunes Music Store server, not on the computer. I don't know why the new copy of iTunes doesn't show it, unless the information has just aged off the system. Just to check, you are logging into the iTMS using the same account as you used on the old system, yes?
    If Apple had any sense, they'd've let you get into your cart but when you click the Buy button, then you'd get the upgrade screen.
    The reason that can't work is due to the changes they've made in the iTunes Music Store structure since iTunes 4 (part of which were due to some hacker cracking the iTMS structure and allowing the bypassing of iTunes completely). The older version just won't work with the newer structure.

  • Web Dynpro SRM 7.0 - Access Shopping Cart One Screen User Default Settings

    Hi all,
    In my current project I have a requirement which includes to validate the user default values on shop on one screen functionality, my question is, how can I access to this information? In web dynpro there's no reference to this information and in addition is not stored in the database as is only "available" during the current Shopping Cart creation.
    Many Thanks in Advance,
    Sara.

    Dear Poster,
    As no response has been provided to the thread in some time I must assume the issue is resolved, if the question is still valid please create a new thread rephrasing the query and providing as much data as possible to promote response from the community.
    Best Regards,
    SDN SRM Moderation Team

  • Error 5002 when accessing shopping cart

    Hi:
    I keep getting the above error message when I try to access my shopping cart.
    I am able to access the iTunes store, and all other sections of the software, but when I try to access the shopping I get a connection timeout and the above non-specified error.
    Can anyone help me? I would really like to get back to buying some music and videos.
    Desktop PC   Windows XP Pro  

    This is a bit of a long shot, but it worked for another user, so it's worth a try. Go to the iTunes Store preferences, select "Buy and Download Using 1-Click", close the preferences window, reopen the preferences window and reselect "Buy and Download Using Shopping Cart". Then see if your Shopping Cart will work.
    Another user reported that the problem occurred when his credit card expiration date needed updating. Log into your iTunes Store account and check your credit card information.
    If neither of those suggestions helps, you may need to contact the iTunes Store customer support department through the form at the bottom of their web pageand explain the problem to them.
    Hope this helps.

  • ERROR message 502 - Unable to access shopping cart

    ok, this has been driving me CRAZY for months now. I am having a problem trying to access my shopping cart. It is an intermittent problem so I don't believe it would have anything to do with my anti-virus software. Also, I disabled it to troubleshoot.
    Is anyone aware of this issue?
    Thanks!!
    yoli
    presario 6000   Windows XP  

    If you want to shop then change your shopping prefs to '1 Click' and see if you can purchase. Then contact iTS Customer Service via the links on this page http://www.apple.com/support/itunes/store/buy_troubleshooting/ and fill out the form at the bottom describing your problem.
    It is likely that your cart needs to be reset. This can happen when you place an item in the cart - don't purchase it - and then the item is removed from the iTS before you decide to purchase.
    MJ

  • Cannot access shopping cart in iTunes store.

    I can access the iTunes store just fine; however, I can't get to my shopping cart.
    I can no longer access my shopping cart. I clicked on it today and was prompted to agree to new terms and conditions; I did so. I was then forwarded to another screen which indicated my purchase could not be completed at this time, and my selection in the left-hand column was automatically changed from 'Shopping Cart' to 'iTunes Store.' From this point, whenever I've selected 'Shopping Cart' I've received an error prompt (Unknown error 5002).
    I decided to update my iTunes version, but that has not helped at all.

    Spent a while in the "loop" myself (agreeing to new terms for iTunes 7.6 (29), then reviewing my account info.) - now I'm out of the loop but still getting the 5002 error. I tried signing out & signing back in, quitting, restarting, fiddling with one-click, and everything else I've seen in various discussion boards. Still no luck.
    Anybody have any definitive answer???

Maybe you are looking for