Can't access Software Update Server

I have 3 macs in my house, all connected to a wireless router. 2 of them have no problem using Software Update. The third returns the message:
"Software Update can't connect to the update server. Make sure you're connected to the internet, then try again."
I know that I am connected to the internet. Is there some setting, software firewall, that is preventing me from accessing the update server?

I even pulled my boot drive, installed it in an external firewire case, attached it to an iMac that has no problem with software update. Then I booted the iMac with the external drive and now it can't access SU from that drive. I deleted SU preferency from the Library, but it didn't work.

Similar Messages

Can't contact software update server (iOS 5.1 update issue)

For some reason, I'm unable to update my IOS devices at home but able to do it somewhere else (Starbucks, McDonald's, friends' house). Is anyone else having this problem or knowswhat the issue is?

Could be a DNS problem. The DNS you use at homemight not have the Apple server entered correctly. See:
iOS 5 update issues "Network...: Apple Support Communities

HT201210 I can't restore my child's ipod touch due to itunes stating the ipod software update server could not be contacted or is temp. unavailable which I have several times & tried the resolution steps on the error page & the ipod won't restore please

When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again. After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time. PLEASE HELP!!

Try:
- Powering off and then back on your router.
- The Additional Information paragraph of
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

ITunes cannot restore, software update server can't be contacted

Hello,
I received a 2008 iPod Classic hand-me-down from a friend, and wanted to format it and start using it. I formatted the drive in windows, and now when I start iTunes (using version 10.6.3.25), I get the following message "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod." When I try to restore, it holds on "contacting the iPod software update server," and then tells me that the iPod software update server could not be contacted.
I have looked around for solutions, and tried quite a few of them. I unchecked the boxes in internet options (automatically detect settings), deleted the itunespref xml file, used hostsxpert to reset the hosts file, and so on. I still have the same problem.
So here I am, posting on the forum asking for someone's expert help. Here is the little log that iTunes spits out for me:
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6410
iTunes 10.6.3.25
QuickTime 7.6.9
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013B15C02821268
Current user is not an administrator.
The current local date and time is 2012-06-29 19:17:43.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel® HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:     {5C83B9AE-1000-400E-9F1A-461FC30E5093}
Description:     Sierra Wireless HSPA Network Adapter
IP Address:     10.206.45.36
Subnet Mask:     255.255.255.255
Default Gateway:     172.26.38.1
DHCP Enabled:     No
DHCP Server:
Lease Obtained:     Wed Dec 31 16:00:00 1969
Lease Expires:     Wed Dec 31 16:00:00 1969
DNS Servers:     172.26.38.1
172.26.38.2
Adapter Name:     {A5049D9A-3592-497F-9338-F17E467DB142}
Description:     Microsoft Virtual WiFi Miniport Adapter
IP Address:     0.0.0.0
Subnet Mask:     0.0.0.0
Default Gateway:     0.0.0.0
DHCP Enabled:     Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 16:00:00 1969
Lease Expires:     Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:     {187896DE-CD26-4C34-8C69-1AC26BA1B5C4}
Description:     Intel® Centrino® Advanced-N 6200 AGN
IP Address:     0.0.0.0
Subnet Mask:     0.0.0.0
Default Gateway:     0.0.0.0
DHCP Enabled:     Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 16:00:00 1969
Lease Expires:     Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:     {41C1267B-18A5-4CDA-8F3B-6D830F8BA001}
Description:     Intel® 82577LM Gigabit Network Connection
IP Address:     0.0.0.0
Subnet Mask:     0.0.0.0
Default Gateway:     0.0.0.0
DHCP Enabled:     Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 16:00:00 1969
Lease Expires:     Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:     LAN Connection
Connected:     Yes
Online:          Yes
Using Modem:     No
Using LAN:     Yes
Using Proxy:     No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-10-13 11:43:25.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod (5th generation) running firmware version 1.3
Serial Number:     JQ546KG5TXL
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Thank you in advance for your help!
Pat

Ok, I've got it all figured out, and wanted to leave a note here for posterity. Here's what I did.
After reading all of planb77's excellent suggestions and going through the links he sent, I decided to look at other aspects of iTunes and see if the problem was not limited to restoring my iPod. When I found that my iTunes store didn't work, I checked the forum for those issues, and found that AT&T Communication Manager was a common culprit in working with iTunes.
After 70 minutes on hold and a fruitless hour on the phone with AT&T trying to uninstall bytemobile optimization client, I left the AT&T guy insisting that it was not AT&T's problem, but rather Apple's.
I then looked further into bytemobile and iTunes, and found an elegantly simple solution, written in all caps: https://discussions.apple.com/thread/3888541?start=0&tstart=0. You'll see it there. To spare you the link change, the advice was to uninstall iTunes 10 and everything else apple-related, download and install iTunes 9.2, find and delete the latest "itunes library.itl", and run your new iTunes. It solved my problem of restoring my iPod, and, incidentally, allowed me to access iTunes store. So there you have it. Problem solved.
planb77, thanks again for your persistence. While you didn't solve my problem, you eliminated many of the other possiblities, and led me to some other links.

How do I change Software Update server back to normal w/o server access Lion 10.7.3?

Hello,
I upgrade Mac OS 10.7.3. from a network with Lion Server in th eoffice, using software update utility. I changed domain to access to upgrades and works fine.
Now i`m working our of the LAN, and every time request software update , show me a message saying "Cannot find nnnn.server.com", and cann`t make upgrades from apple`s server.
I changed domain , an clear lines, but message repeat. All the time search on software update server from office server.
Any body can help me to know , how can i change the software update server on Mac OS 10.7.3 to search from apple`s upg

I tryed but dont chenged.
show you results:
iMac-Casa-1:~ salomon$ defaults delete /Library/Preferences/com.apple.SoftwareUpdate CatalogURL
2012-04-29 11:45:31.623 defaults[426:707]
There is no (CatalogURL) default for the (com.apple.SoftwareUpdate) domain.
Defaults have not been changed.
2012-04-29 11:45:31.626 defaults[426:707]
There is no (CatalogURL) default for the (com.apple.SoftwareUpdate) domain.
Defaults have not been changed.

'ipod software update server can not be contacted' HELP!!!!

I am trying and trying to get my husbands Christmas gift to work. I did not know much about ipods when I ordered it. I got a refurbished one (first mistake) It is formated for a mac. I can NOT get it to reformat for my PC. A window keeps showing up that says "ipod software update server can not be contacted" and under it "make sure your network settings are correct and your network connection is active or try again later"
I am about ready to toss this thing out the window. Or send it back and eat the 20% re-stocking fee the company has.
This is our first ipod and I am now really turned off by them
Do you think that if I took it to the apple store that they could reformat it?

I have an iPod 30Gb which updated to 1.3 without problem on WinXP, and another which doesn't update on Win2K. Win2K doesn't have a built-in firewall and I don't have any third-party firewall installed on it. So the port issue you just mentioned shouldn't be at stake.
So, to get to the bottom of this, I just wasted a couple hours trying a host of things. I fired up Wireshark (freeware protocol network analyzer), here's the bottom line:
1. While running the built-in iTunes "Network Diagnostics", Wireshark does show that iTunes communicates with the following remote services:
www.apple.com.akadns.net
a227.da1.akamai.com
phobos.apple.com
The result of that test says connection active: no, Connected: no, etc. Red dot on the middle test.
2. When I click on the Update button in iTunes' iPod section, Wireshark doesn't show any HTTP request, or any other type of remote request, for that matter. This means iTunes simply never accesses the update site.
3. I don't think any port is blocked in Win2K (although I read somewhere that disabling some Windows services can close some ports). Another block could be made router-side (either local router or ISP), but as I've already mentioned, iTunes has no trouble accessing the update site on my XP machine, and they're on the same router; the only difference is, the Win2K laptop is plugged into an Ethernet cable, the XP laptop is on wireless.
So, where the explanation given to dealyb is valid because of the company's firewall, it doesn't seem to apply to me.
More investigations needed. If anyone wants to pick up from there and provide additional data... This is exceedingly annoying.
Message was edited by: spiff06

Can't install printer driver: HP Color LaserJet 2605dn drivers "not currently available from the Software Update server"

I was having trouble printing to my HP Color LaserJet 2605dn from a Mac Pro running Mountain Lion, so I went to System Prefernces -> Print & Scan deleted it and atempted to re-add it. When I try add the printer I get this message:
Software for this printer is available from Apple. Would you like to download and install it?
After clicking Download & Install (the only option other than Cancel), I get this:
Can't install the software for the Hewlett-Packard HP Color LaserJet 2605dn because it is not currently available from the Software Update server.
What's the workaround when Mountain Lion can't find the driver?
Thanks!

Sean L. wrote:
I was having trouble printing to my HP Color LaserJet 2605dn from a Mac Pro running Mountain Lion, so I went to System Prefernces -> Print & Scan deleted it and atempted to re-add it. When I try add the printer I get this message:
Software for this printer is available from Apple. Would you like to download and install it?
After clicking Download & Install (the only option other than Cancel), I get this:
Can't install the software for the Hewlett-Packard HP Color LaserJet 2605dn because it is not currently available from the Software Update server.
What's the workaround when Mountain Lion can't find the driver?
Thanks!
The 2605dn has dual Network and USB connectivity. Which are you attempting to configure: Network or attached USB?
Printer on, and if networked, use a static IP address
Print & Scan
IP
Provide printer static IP address
Select Printer Software ... HP Color LaserJet 2605dn driver (not sure about that 2600 driver)
Add
Configure Driver under Options and Supplies
I have a 1994 HP Laserjet 4m Plus set up using these steps and the appropriate driver. I just added another network printer, using the same IP address, but using the above 2605dn driver without any issue other than complaint about a redundant IP address.
Hopefully, you have already sorted this out.

Can't install the software for the Brother MFC-9440CN because it is not currently available from the Software Update server....how do I get the driver then..it ised to work in my old mac..but cant print to it in my new unit

Can't install the software for the Brother MFC-9440CN because it is not currently available from the Software Update server....how do I get the driver then..it ised to work in my old mac..but cant print to it in my new unit

Download the Brother Mountain Lion drivers here.

Hi i am trying to install windows to my macbook through boot camp and i get this message Can't install the software because it is not currently available from the Software Update server.!!!what can i do???please help me!

Can't install the software because it is not currently available from the Software Update server. this is the message that i get a few days now that i am trying to install windows through boot camp to my macbook!does anybody knows what i can do????

You keep it on the usb stick for after you boot into Windows. From Windows you install the Windows Support software on the stick. Do you realize that you need to buy and install Windows? The Windows Support software you downloaded is only the Windows drivers for your hardware.
Read the Boot Camp installation instructions and help guides located here: http://www.apple.com/support/bootcamp/

HT201210 (The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.) can anyone help me with this issue, every time i try to restore it will come up like this error m

(The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.)
can anyone help me with this issue, every time i try to restore it will come up like this error message.

Restore the iPhone when connected to iTunes by cable.
Still the same TS1275?
Is your iPhone jailbroken?
Or
Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone?

Error 1638 - iPhone software update server can not be contacted.

Hi,
I can't update my iPhone iOS to 4.3.3 with iTunes since a few months i still have the 4.3 version. I am using iTunes with an iMac with all software updated.
I am getting the error "iPhone software update server can not be contacted..."
I made a few research and tried the following fix:
http://support.apple.com/kb/TS1275 for error 1638 > 1004
http://support.apple.com/kb/TS3297 with no success (specifically the Blocked by configuration section - 2 Rebuild network information, the hosts file under /private/etc/hosts had no information that needed to be commented with #)
After all troubleshooting I re-installed iTunes with http://support.apple.com/kb/ht1224
And I am still getting the same error...
What can I do?
Thanks for your help

Same issue still with OS X Lion, last version of iTunes, can't update to iOS 4.3.5 or restore my iPhone 4. iPhone isn't Jailbrake. I am allways getting the error: "the iPhone "****" cannot be updated at this time because the iPhone software update server could not be contacted or is temporarily unavailable." (error 1638).
I'd like to update iOS or restore my iPhone if needed but this doesn't seem to work neither as the problem is related to the conenction to the server.
Can anyone help?

HP Driver "Can't install because it is not available from Software Update Server"

Proplem: Can't use my HP Officejet 6500 E709n on my MacBook Pro, even using USB connection.    I click on sign, get add printer window showing the HP 6500 printer as USB Multifunction. I select and press 'add'. I get 'setting up ...' window. After a while I get the error window, "Can't install the software for the HP Office jet 6500 E709n because it is not currently available from Software Update Server." Only option is cancel.
HP site says that it supports Mountain Lion and the only way to get the driver is through Apple's Software Update.
Apple's site says Mountain Lion supports HP 6500 printer.
The Windows 7 computer on the netword prints fine to it.
I would really like to get this connected. Does anyone have a clue why the driver is not on the Software Update Server what the fix is?
Thank you for the help.

Fantastic, Mene1 & John. Thank you. I deleted the HP Folder, deleted trash, reboot, and reinstalled. USB installed like a charm. Was able to print and scan.   I even noticed that the Fax printer came up for both USB and 192.168.1.65. I installed the fax printer for the network and it works great without USB.
However, the network for the printer never showed up in the list. I tried IP option and entered the address. It correctly identified the printer in the "use" field. However, when I click on 'add' is has a window that says, "Unable to verify the printer on your network. Unable to contact to '192.168.1.65' due to an error. Would you still like to create the printer?"   I choose Continue, and it creates the printer. Printing, it just sits there trying to connect with the printer.    Again, the printer is hardwired into my home network and I am using my AT&T U-verse Wi-Fi connection to my MacBook Pro (which works for Fax on the printer).
Any ideas?

TS3147 Can't install the software for the EPSON Epson Stylus Photo R2000 because it is not currently available from the Software Update server.

Can't install the software for the EPSON Epson Stylus Photo R2000 because it is not currently available from the Software Update server???
I am using mac osx 10.8 and now cant get print software for epson R2000 printer.

After system update, my Epson Stylus SX 535WD was ''gone''. I tried in vain to add it as an IP printer (got the IP-address from the printer). The printer model is correctly recognized, software download starts -- but then the "software ... is not currently available..."
Resetting the printing system did not help. Downloading Epson Printer Drivers v2.15.1 from here
did not help either, downloading Epson Printer Drivers.
In the end, I re-installed the printer software from the original CDs. After that the printer showed up as a Bonjour Printer, and I could add it without problem.
But note: although the printer is installed now and working properly, I still get the old error message (...software ..not available...) if I try to add the printer as an IP printer !?

HT204135 Can't install the software for the Brother HL-4070CDW series because it is not currently available from the Software Update server.

I keep recieving this message for months since I upgraded to the Retina MacBook Pro, "Can't install the software for the Brother HL-4070CDW series because it is not currently available from the Software Update server." I am unable to install my Brother HL-4070CDW Printer. I have manually downloaded all the software directly from Brother as well as the Brother Printer Drivers from Apple, but still can not install

That means you go here:
http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US
to get the latest HP drivers.

Hi, I've been trying for days to download Windows support software via Bootcamp assistant, but it always failed with message 'Can't install Windows Support Software because it is not currently available from the Software update server.' Any advice welcome

Hi,
I've been trying for days to download Windows support software via Bootcamp assistant but it always fails with message 'Can't install windows software because it is not currently available from the software update server.'
Anyone else had problems or success with this?
Thanks in advance.

9thdoc wrote:
I'm getting a similar but distinct error message in snow leopard: Download could not continue. "The windows support software is not available" and have no original snow leopard instal disc with me.
Your issue is completely different. You are running Snow Leopard. There is no download for Windows Support software for Snow Leopard, hence the error you see. Snow Leopard Windows Support software is on the Snow Leopard installation disk.
You need the Snow Leopard installation disk or a replacement for it.

Can't access Software Update Server

Similar Messages

Maybe you are looking for