Can't access songs in iTunes

This has happened before and I don't remember the fix, but my wife has not been able to access any of her purchased music. When she double clicks a song, she's prompted for the password to an account that hasn't been used in many years. This may have happened as the result of an iTunes upgrade, but I'm not sure. How can this be resolved?

Enter the password for the account those songs were purchased with.
If you don't remember what it is, go here -> http://iforgot.apple.com/
FYI: I recommend you don't create any more new accounts.
If you move or change ISP/emails, simply update your current iTunes account info.

Similar Messages

  • Can't access songs on itunes

    I can import songs from CD to my ipod, and they will play fine. Why can I not access them on the itunes software? They appear in black text under "Library", but are grayed out whne I look at my ipod. I can not change song titles, etc. or create playlists.

    The problem is that i can not change song titles or do anything
    when i click on the ipod itself within itunes.
    Understood but there is really no need to. I've always preferred making changes to song titles, etc. and creating playlists with iTunes and then allowing my iPod to automatically update songs and playlists with iTunes.
    What you are wanting requires selecting manually manage songs and playlists via your iPod preferences with instructions for doing so included in the link I previously provided.

  • Can't access songs in iTunes. There are exclamation marks on about half of my library. When I try to play them I get: "Can't find the file" notice and iTunes asks me to locate each song. Why is this happening and how can I fix it?

    I had not opened my iTunes in weeks. When I opened it today, most of the songs in my library had exclamation marks beside them and when I clicked on them got the message: "the song could not be used because the original file cannot be found", then asks me if I want to locate it. When I press "locate" tab I am led to iTunes folders and have to hunt around for the song. Some songs I can't find in the folders. Any ideas as to why this is happening and what I can do to fix it?
    Help would be much appreciated.
    Thanks.
    PE

    The problem of tracks becoming de-linked between iTunes and the music files in your iTunes music folder happens for different reasons - this seems to come up fairly commonly in this forum.
    The solution can be to locate each song in the iTunes library, as you mentioned - or, but wait, before I get to that...
    trouble finding the original track in your iTunes music folder? maybe look for it under compilations, or if not using the 'group compilations preference' then look in the folder under the songs artist name, but what song artist name iTunes uses depends on what you have in the metedata tag spot for album artist or song artist. Any varyation in artist name spelling, in the menu item 'get info' metadata for any selected individual track will cause iTunes to create that as a separate artist folder in the library, even names like 'various' or any difference at all (even the word 'the' can change where in your iTunes music folder a track gets placed by iTunes). You can try to use the finder function of find file (finder munu item outside of iTunes) to locate hard to find items.
    Back to how to re-link any de-linked tracks .
    There may be scripts that can help re-link de-linked music files - or, at least provide you a list of such files, Scripts are easy to install and use...
    at Dougs Scripts, there is one called iTunes Track CPR that might work
    http://dougscripts.com/itunes/scripts/ss.php?sp=itunestrackcpr
    or, if you just want a list of de-linked tracks, go to
    http://dougscripts.com/itunes/
    and find the script called List MIA's, this will create a text file listing all de-linked tracks
    if you review the thread at
    https://discussions.apple.com/thread/3633708
    also the thread at
    https://discussions.apple.com/message/17513078#17513078
    you may find more insight into dealing with this kind of issue there, although some of that thread may not apply to your case, aspects of it might help.
    Good luck.

  • HT4914 can you download songs from itunes match from the cloud to your iPhone ie for times when you dont have internet connection

    can you download songs from itunes match from the cloud to your iPhone ie for times when you dont have internet connection?

    Unless you have an Internet connection you cannot access iCloud. You can download your music from iCloud to store permanently on your iPhone, but only when you have an Internet connection to do so.

  • I would like to know how can I set songs in iTunes to play at different times automatically during the day. i.e. one song at 10am the other at 10:30am etc..

    I would like to know how can I set songs in iTunes to play at different times automatically during the day. i.e. one song at 10am the other at 10:30am etc..

  • Can i  access apps from itunes on my pc

    can i  access apps from itunes on my pc?
    I want to download my apps to my pc so I can clear some space on my iphone 4.
    Then I can use the space for other things e.g music.
    However at a later date I would like to access these apps and the data they have stored using my PC
    Is this possible?
    Or is this just another Mac problem?

    Most apps will store their data locally on the device. This can be restored from a backup when restoring the device, but if you remove the app any data associated with it is removed, and then subsequently purged from the device's rolling backup set on the next backup. If the app supports iTunes File Sharing you may be able to export its data to your computer, then reimport at a later date when you add the app back to your device.
    tt2

  • How can I access iMessages from iTunes backup?

    I backed up my iPhone since I needed to backup a really large iMessage conversation and I read this was a way to do it
    Now I want to access it from my computer
    how can I do this?

    Anindan wrote:
    how can i access sms from itunes back up
    You will need a Backup Extractor program; there are many available. I use iScavenge for Mac, but there are many more. https://duckduckgo.com/?q=iphone+backup+extractor The one at the top of the search claims to be free, but it is not. Don't be fooled. I can't recommend for or against any of them, except iScavenge, which is OK.
    If you are technically inclined the backup is a SQLite database, so a SQLite browser can also open the backup.

  • How can i buy songs off itunes that you can't get on the Canadian version but you can in the u.k. version

    How can i buy songs off itunes that you can't get on the Canadian version but you can in the u.k. version
    I would really like to get these songs (not illegally like most people) because i really like them but they are only in the U.K. or Irish version of iTunes and I'm on the Canadian version
    If anyone can tell me how i could possibly get these that would be great thanks

    OS X is the same no matter where you buy it.  You can switch it to Japanese or one of 30 other languages in few seconds via the system preferences.
    If you want a Japanese keyboard as well, you can select that when you configure your purchase:
    http://store.apple.com/us/configure/MD093LL/A?

  • How can I access my old iTunes account I I don't remember apple ID and password?password? login

    How can I access my old iTunes account I I don't remember apple ID and password?

    mamabobbette wrote:
    I'm trying to find out how to access my old i-tunes library if I'm unsure of what my log-in and password were from that time.
    Please explain further.
    You don't need an AppleID to access an iTunes library. An iTunes library is stored on your computer.
    Default location is /Music/iTunes/ folder.

  • "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." Updates were only offered by Apple when I'd open iTunes. Now I can't open iTunes. How can I access the newest iTunes as an update, not a new program?

    "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." Updates were only offered by Apple when I'd open iTunes. Now I can't open iTunes. How can I access the newest iTunes as an update, not a new program?

    this just started w/ me yesterday.  I was running 10.5.3, and nothing changed - the message just appeard out of nowhere.  I update to the latest iTunes 10.6 but the message is the same.
    Sounds like probably some sort of Library file corruption.
    The two options available in the message box are "Download" and "Quit".  Download is useless because I'm already running the latest.  Quit is pretty useless.
    I was going to just create a new Library and re-import all my music.  Of course, all my iPhone sync settings are going go have to be recreated.

  • Neither my ipad or ipod are being recognized by itunes so i can't transfer songs from itunes playlists to the two devices. this is new, as far as a week ago i transferred music from the computer to the ipod. can anyone help?

    neither my ipad or ipod are being recognized by itunes so i can't transfer songs from itunes playlists to the two devices. this is new, as far as a week ago i transferred music from the computer to the ipod. can anyone help?

    Hey lightc,
    If you are having an issue with iTunes not recognizing your iPad and iPod on your Windows computer, I would suggest that you troubleshoot using the steps in this article - 
    iPhone, iPad, or iPod not recognized in iTunes for Windows
    Thanks for using Apple Support Communities.
    Happy computing,
    Brett L 

  • Can you erase songs from iTunes, but keep them on the iPod???

    Hi, I'm a newbie and tried to post this question earlier, but I'm not sure if it worked.
    I'm wondering if there is any way to update your ipod, then take some of the songs on itunes, but still plug your ipod in later and keep those former songs on the ipod even if they're not on itunes. I'm thinking this isnt possible. But I wanted to make sure. I have limited HD space, but a 30GB ipod, so I was considering my options.
    thanks!
    angela

    Set the iPod to sync manually; you can then delete songs from iTunes without them being deleted from the iPod automatically. You should keep another copy of the songs if you do this, as they can easily be lost if they are only on the iPod.
    (18102)

  • Can't drag songs from itunes onto anything (desktop, flash drive, etc.)

    This is weird.
    All of a sudden, I can't drag songs from itunes onto the desktop, any folder on my hard drive, my flash drive, or my spare hard drive. On a health computer, if you drag a large number of files, first they land as white icons and they fill in as they get transferred. With my computer, the white icons stick around for a few second and then disappear. The first time I try, I can transfer 1-10 files successfully. After that it stops working. Here is what I've done.
    1] Upgraded my system from 10.3.X to 10.4.5
    2] I upgraded itunes from 7.0 to 7.3.1
    Has anyone seen this before?
    Any suggestions?
    Thanks!
    Jeff

    Since I can not edit my own post I'll have to reply to myself... Sorry for the "spam" on the forums.
    I DID find something out (while playing with this some more)...
    Try and copy as many songs as you can with UNIQUE titles. I've noticed that when you drag the songs in iTunes to the desktop (or a folder) the file it creates/copies is named like so: "songtitle.mp3."
    Apparently the Finder and iTunes don't play well together [enough] to prevent several files of the same name from appearing - in most OS's I've played with (Linux and Windows, in addition to other Apple & Mac OS's over the years) there's a mechanism for handling this... Windows just adds a number to the end the of the second (and all future occurring) file(s) of the same name - as does most Linux builds I've used... Apparently the Finder in OS X just doesn't do anything - at all - when it discovers this "name error."
    What I had to do (I was copying my Christmas music - do you know how many "Jingle Bells.mp3" files you can have?!) was make many folders or manually rename EACH FILE one by one so that others could be copied in the same place since the file name would always be JUST THE SONG NAME and the extension (and I do tend to keep my files in higher bitrate MP3 format for easier shuffling from OS to OS as I tend to use (in case you've not noticed) many different ones at any given time).
    So, try avoiding any songs with the same title (or altering the title in iTunes somehow), or make separate folders to keep the same song name files from being created in the same place; and see if that doesn't clear this problem up for you - it did for me. ^_^
    And sorry for being so "wordy" on this post. ^_^;

  • HT4113 I forgot my Iphone 4's password and I want to reset it and now i can not access it trough Itunes or any computer.

    I forgot my Iphone 4's password and now i can not access it through Itunes or any other app, i want to reset it but i do not know how to, please help.

    See here: http://support.apple.com/kb/HT1212

  • I synced ipod to itunes (windows), it removed all my single purchased songs. I can see the songs in itunes, but they are gray

    I synced ipod to itunes (windows), itunes removed all my single purchased songs from my iphone. I can see the songs in itunes, but they are gray and I can't move them back to my iphone or to any other device.  I can't play them on the computer in itunes, I can't move them back to my iphone (where original purchase was made), and I can't move them into another ipod.

    I had the Itunes store do this to one song out of three I downloaded. I went back to the Itunes store and reclicked on the song to download it again. It ran the download again and got the complete song this second time. Then I just resynced with my Itunes and all is fixed.

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