Can't access standby mode

I just purchased a Curve 8330 last week. Love it, but the mute key has ceased to put the device in standby mode. It seems to do nothing now. I may have inadvertantly pushed the up rocker button at the same time as the mute key. Don't know why this would disable the function. Has anyone else had problems with this? Any suggestions?
Solved!
Go to Solution.

Can you try to reset the device? With the device on, just remove the battery for 30 seconds and replace it. After the device reboots try using the Standby button
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