Can't access store or help on pc even after reload

I've tried everything but every time I try to access the Store or Help, laptop hangs. I have uninstalled and reinstalled about 3 times now, all successfully but with the same result. I don't dare attach my IPOD since I don't know what's going on but I can't purchase or backup or even run diagnostics. It hangs up every time. I can play music from my library but that's all I can do?? This may have started when I tried to give Itunes access to another user on this computer, but I don't know for sure. I wish I had addressed it sooner so I could restore prior to when I did that but it's been about 2 months now so a restore is not at option at this point. I'm gonna take an uneducated guess that something is corrupted but what? If an uninstall and reinstall doesn't do it I don't know what else to do. Please help.
Thanks, Pat

Hello ashash, check if your firewall or your security software blocks firefox access for the specific sites.
thank you

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The article below may be able to help you with this.
Click on the link to see more details and screenshots.
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http://support.apple.com/kb/HT2519
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Apple Application Support 1.0
iPod Updater Library 9.0d11
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Apple Mobile Device Driver 1.45.0.0
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NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation)
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iTunesHelper 9.0.1.8 is currently running.
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Lease Obtained: Thu Oct 29 07:41:34 2009
Lease Expires: Thu Oct 29 07:51:34 2009
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