Can't access store. So go back to v4.? but even that ain't easy.

Question

Given I am still unable to find the needle in the haystack that is the problem that prevents me from accessing the music store under version 6, I tried to re-install ver 4, but the library file (.itl) has been altered by the upgrade and itunes throws up the message that it is a newer version, so itunes does not work.. Is there anyway to change this file back so that ;
a) i can use ver 4, and thus
b) access the music store
or has it been changed forever, and i'm now sunk.
Also; what about if i completely dis-installed Norton..? or is this pointless if I cannot access the store even with everything in norton turned off...?
Dazed and Confused..
FYG Have tried following to solve problem
- Permitting all on Norton Firewall (and disabled firewall)
- Have checked/unchecked proxy server settings
- Pasted the URL phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront (with no www or http) into IE and still get same error
- am not running a web accelerator
- have checked/unchecked/checked 'Use SSL 3.0' in Internet Options
- am running XP serv pack 2
- have uninstalled and reinstalled ver 6.
pfftt!
Any other clues?/ideas?
Dell 700m   Windows XP  

Answer 1

Well, I won't have that cruddysoftware on my PC, but I know it's popular.
It IS possible to set up Norton to allow iTunes, but isn't it stupid how it just blocked iTunes without asking you? Norton doesn't just silently block iTunes, by the way, it messes with all sorts of programs. I don't consider it an Apple problem AT ALL.
Here is a post from user Lorraine that helped lots of folks
I too was having a problem with iTunes 6 not starting after upgrading. It just sat there doing nothing (no error messages, nothing) when I tried to open it. I am also running Norton's Internet Security 2005. Norton Internet Security 2005 is defiantly "silently blocking" the iTunes processes
I'll detail the steps that resolved my problem hopefully it'll work for you.
I'll mention this but I don't think it had any bearing on the fix.
First off I did read thru some of the posts and started by downloading and installing the Quicktime 7 Standalone player found at this URL:
http://www.apple.com/quicktime/download/standalone.html
I ran it twice, the first time it uninstalled the Quicktime version packaged with iTunes 6. I'm pretty sure there both the same versions. On the next
run it installed it. After that with NIS 2005's Personal Firewall ON it still didn't start. If I turned OFF NIS 2005's Personal Firewall iTunes started no problem,
Library intact and all.
Turn NIS 2005's Personal Firewall OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE.
Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.
After coming back go back to NIS 2005's Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM
window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found
in your Quicktime folder where that is in your system. Click OK. Turn NIS 2005's Personal Firewall ON, and try starting iTunes again.
This worked for me. It seems the Quicktime files were never automatically entered into my NIS 2005's Personal Firewall allowable programs listing. Adding them
manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6.
Let me know if this works out.
http://discussions.apple.com/thread.jspa?messageID=810249