Can't access the menus on our Tandberg 3000 MXP - TTC7-09

It appears the password for our unit has been changed and someone has disabled the menus on screen, now we can't access the unit, from screen, through the network interface or via the data port.
Can anyone help me with this, is there a hardware reset, or some way other way of re-gaining control.
At the moment we have no control, can't see or access menus, make calls, can't even see current status. all we see when we boot the system is our local camera.

Because you don't know the system password and can't access the codec without it, you'll need to perform a factory reset, however this will clear out any option keys installed.  Of course, because you can't see the OSD menu or access the codec, you can't write them down.  Depending on how old your codec is, you could try and look up the option keys in the Cisco Licensing Portal, go to Get Other Licenses > TelePresence License to Resend.
Steps to perform a factory reset for an MXP codec:
Connect the RS232 serial cable to the unit
Using Putty or similar software, connect to the serial port @ 9600baud
Reboot the codec
Hit CTRL + BREAK when the codec starts
Wait for the $-sign and type 'EEE' and Enter
Wait for the system to be reset
Reboot system

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