Can't access the preferences menu in face time

the preferences menu in face time is dimmed. How can I access to the menu ?

Hi Wuz
I've got a similar prob - am on a Mac Book Air, OSX 10.9.5
Face Time suddenly went weird. Lost a call, when brother called back I couldn't find the window to accept the call, and when I went into Preferences it's grey.
Face Time is on.
I quit, went back in, then it's black, but when i click on it it becomes grey again.
Weird.
Thanks - Suzy

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Can't access the preferences menu in face time

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