Can't access tracks purchased under old account

I have tracks on my itunes library which were purchased under an old email address. When I try to play them, it asks me to log in with my old address, but I can't remember my password. I have requested password reset / reminder but it never comes through (to either email address). Any thoughts or do we think this is a customer service / reset style problem?
Many thanks

iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
This should help, Becky.

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Can I move tunes purchased under one account to a new one

My husband has been using my account on his pc for Itunes. Now that I have an iphone and iPad, I suggested he get his own account. How can he get his music (purchased under my account) into his new account?

He cannot.
You can authorize his computer for your account so he can still use the music purchased under your account. He can then make purchases using his own account.

Can't play songs purchased under old AOL account after upgrade to Apple ID

I guess I've been abandoned by the iTunesStoreSupport. They basically told me what caused my problem and now will not return any of my emails.
This message is mostly to inform anyone who "upgrades" an old AOL iTunes account to an Apple ID to be sure to use the same credit card for the new Apple account that you used for your AOL account.
About 2 years ago I "upgraded" my AOL iTunes Store account to be an APPLE ID. When I did that, I used a different credit card for my Apple ID than I had been using for my old AOL account. Big mistake. At the time I had no idea it would cause problems later. I don't remember seeing anything at all warning me about the importance of that at the time. Now, according to Shwetha at iTunesStoreSupport it is "important to use the same credit card for a successful conversion".
Everything worked fine with iTunes for the past 2 years, but a month ago I upgraded my hard drive in my computer and promptly recycled my old hard drive. Another mistake on my part.
A few days later when I went to play a song purchased under the old AOL account I got stuck in that endless loop where I get the prompt "This computer is not authorized to play __. Would you like to authorize it?" Then it asks me to Upgrade my AOL account, but I already did that 2 years ago. I went ahead and attempted to upgrade the AOL account again, but I was still stuck in the endless loop. (note: I did successfully authorize the computer for my Apple ID with no problems.)
I followed every step in the Troubleshooting Guide "support.apple.com/kb/TS1389" including the step where I delete the SC Info folder, but I was still stuck in that endless loop of authorizing / deauthorizing.
Shwetha was very professional and did work with me pretty quickly through 3 rounds of emails and various troubleshooting attempts. But as soon as we realized that I had used a different credit card when upgrading the AOL account to an Apple account and that the conversion was not successful, they stopped replying to my emails. I guess I'm a lost cause.

I repeat here a post I made elsewhere: I hope that it helps you, and, if it does, please post the info elsewhere.
You can get this problem solved!
I encountered this problem yesterday, when I tried to play some songs in my ITunes library on a new computer; this is an ITunes library that I had moved from my old computer.
I called Apple Support, and the excellent Tech person began looking into the problem.
Meanwhile, while I was waiting for him, I Googled the problem (which I should have done first): lots and lots of people (I discovered) have bumped into this same frustrating problem.
Yes: the problem arises when you move to a new computer with an ITunes library that includes songs you bought, way back when, using an AOL ID.
Apple Support contacted ITunes. And ITunes tracked down my AOL account, and then issued me (that is, me and Apple Support) a new Apple ID. There are two or three additional steps; they are not hard, but you need the combo of help from Apple Support and ITunes. The key thing is getting the new Apple ID, which you must have, and which, once it has done its work, you then can ignore..
I can now listen to everything--and I am signed in to ITunes using my current, usual Apple ID.
Note: All of this would be easier and simpler for us if we could actually speak to someone at ITunes; the only way we can get to a "live" person there is by contacting someone at Apple Support.

Can I move storage purchased under old MobileMe account to my AppleID account?

Can I transfer the extra storage purchased on my old MobileMe account to my AppleID account (which is my primary account for iCloud)? If not, can I get a refund for the MobileMe storage to use toward my AppleID account?

This can't be done: and you aren't due for a refund because your MobileMe account was extended for free from the date of its last renewal coming due up to the service closing in July, so you haven't been paying for it.
As an ex-MobileMe user your migrated iCloud account (signed into with your ex-MobileMe address) storage has been extended by 20GB for free but only until the end of September - at that time it will revert to 5GB unless you purchase additional storage.

Authorization needed to play tracks purchased on old account

iTunes has started asking for me to authorize to play tracks on my iMac bought on a previous iTunes account - it's never done this before. The further problem is this account doesn't seem to exist any more - at least itunes doesn't recognise the account name, or any likely passwords I type in or my date of birth.
The tracks play without a problem on my iPhone (which gets synched from the iMac).
(I don't know if it's relevent that the old iTunes account ID was a hotmail address which has vanished without trace into the new MS Outlook system).
Any advice out there on why it's now happening or how to proceed to get access to my tracks again?

Now what?
Click here and contact the iTunes Store customer support.
I have not done a backup
Even if you did, it wouldn't have helped. All of the backup content would contain the same DRM and experience the same issue.
(49040)

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Yes.
On their iOS devices, under Settings>iTunes & App Store, they should use your Apple ID. When they log into iCloud, iMessage and Facetime, they should use their personal Apple IDs.

HT5312 Someone else has been given my old Apple ID. now I can't use items purchased with that account. How do I get it back or change items purchased by me to my new account?

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When I requested a new password the e-mail was sent to the old address then the new owner of that address entered their info and I no longer have access to it.

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Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details to expand this section.<br>If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
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Cannot upgrade an app..purchased under old id and password help is blocked..want to purchase again under new id will not allow until old is cancelled can't cancel

cannot upgrade an app...
purchased under old apple id and password not known and is now blocked
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SIgn out of old ID and sign in with new ID
Settings>iTune and App Stores>Apple ID

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Replaced crashed HD and used Time Machine to restore to 10.7.5. Had changed my Apple ID a while backe (couple months). Now music purchased with old ID will not play, asking me to authorize under old ID, have no idea what the password was and the email address is no longer valid, so...how do I rgain access to those albums purchased under old ID? It plays on my iphone fine.

You may still be able to reset the password to your old Apple ID via iforgot.apple.com.
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My sons wish to set up their own accounts - Will they lose access to the apps they purchased under my account? Is there anyway to transfer the apps to their accounts?

You can't. Apps and content are tied permanently to the iTunes Store account through which they were purchased. Her MBA will need to be authorized to your iTunes Store account and she'll need that account information to be able to update the apps and re-download content, or they'll need to be repurchased through her iTunes Store account.
Regards.

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Coop1979 wrote:
My first Apple ID was deleted, ...
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From Here http://support.apple.com/kb/HE37
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If you desire... you can Contact iTunes Customer Service and request assistance...
Apple Support iTunes Store Contact Us
Good Luck,

I am sonu v s from india...i am a apple id user...now i have a problem regarding this apple ID...i forget my apple ID security Qn...so i can't access and purchase any apps by using my apple ID..4 tms i frwd my reqst using itune apps store bt no solutn

I am sonu v s from india...i am a apple id user...now i have a problem regarding this apple ID...i forget my apple ID security question...so i can't access and purchase any apps by using my apple ID..4 times i frwd my reqst using itune apps store but i can't get any solution....many times i my try to call u bt there is no response from ur custmr support group...pls kindly give me any solution

Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN

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