Can't access User Guide after Windows 7
I did a clean install of Win 7 on my HDX 18 and it went very smoothly. Even all my MediaSmart apps and buttons work (except eject which I see doesn't work for many).
One minor detail is that the User Guide won't open. I have HP Support Assistant and on the "Learn" tab there are various items to click to learn more about your computer. All work except the User Guides. I get the following error message...."This program is not installed."
However, I did install the User Guides. It is even listed in Control Panel, Uninstall Program as "HP User Guides 0116." Anyone know why the HP Support Assistant can't find them? I also don't see them installed anywhere as there is no start menu item to click to see them.
Thanks.
My computer came with win 7 home premium x-64 installed.
I installed a 2nd hard drive and installed windows 7 ultimate x-64 on it - now I can boot either one.
I downloaded and installed the latest HP Support Assistant under win7 ultimate, but got the "this is not installed' message when trying to access user's guides from support assistant, and indeed, the user's guide are not in C:\Program Files (x86)\Hewlett-Packard\Documentation, so I copied x:\Program Files (x86)\Hewlett-Packard\Documentation (where x: is my original hard drive) to C:\Program Files (x86)\Hewlett-Packard\Documentation, and now it works fine from support assistant.
Also I can double-click on C:\Program Files (x86)\Hewlett-Packard\Documentation\HpDocViewer.exe in explorer, and the user's guide comes up.
Sorry, I don't know why it doesn't work for both of you, but try just running HpDocViewer.exe in the Documentation folder.
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