Can't access Vodafone Live! anymore on my Vodafone...

It happend when i installed a user certificate.. exp.cer
I deleted the file but still i can't access the Vodafone Live portal..
Don't ask me wherefore i needed the certificate, coz i don't know anymore but i shall attach the file if that helps solving.. (BUT don't use it on your own phone!!)
- hmz seems that i can't attach this file..
But anybody got an answer to this? 
coz when i post something on a forum for help its serious wrong and tried everything hehe
grtz 

Hi Ivan,
The devices I would like to access AFL Live premium video on are my iPhone 6 and my iPad Air so we are only talking about iOS devices.
The iPad Air is brand new. I am not contemplating resetting it to factory default. Everything else is working as I would expect. If deleting and reinstalling the AFL Live app made no difference then I don't expect that resetting the device to factory default will make any difference.
I know that it should be ok by using the same Apple ID to get it working on the iPad but the fact that it is not is the reason why I have posted in this forum.
I am able to login to the AFL Live app on the iPad and it is identifying me correctly. Immediately beneath where is says "Welcome MATTHEW" in the top left hand corner, on the iPhone it says "My Account" and on the iPad it says "Subscribe". This is clearly a bug either with the AFL Live app or with the retrieval of user information from Telstra. I have been paying for a service that I have not been receiving. I appreciate your assistance in trying to resolve this issue but it may need to be escalated to a higher technical level.

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