Can't activate an iPhone after restore

Hello guys, my mother has an iPhone someday it donot turn on, only appers iTunes icon on screen, I plugged into, and it restored my Software, after, asked for the password, my mother forget it. So we entered together into her account and changed the password.
Now, we try to type it on Actvation screen and it doesn't work.
Any ideia what's goin' on?
Everything works well on icloud.com or others, but non there.
<Email Edited by Host>

Hi! to answer your question.
1.  Did you get this phone from someone else?- No I'm the primary owner of this phone.
2.  Have you changed your Apple ID or primary email address?- No. I'm using the same apple ID I used to set up my iphone. I even tried to use the same apple ID in my itouch, it worked.

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