Can't activate CS6 Production Premium ESD

Question:
I licenced the educational version of CS6 Production Premium for Mac ESD in Oct 2012.
For various reasons I did not try to download it until today from https://adobe.subscribenet.com
my login ID and/or Password were rejected.
Is the reason that I exceeded the time alloted to download? I can't find any info about that.
If not, any suggestions for solving this problem?
Thanks,
Tim

Hi Tim Newman,
You can download it directly from http://prodesigntools.com/all-adobe-cs5-direct-download-links.html.
Please do read the "very important instructions" before downloading.
I also checked in https://adobe.subscribenet.com that If your organization uses the TechSoup portal and you require support, please refer to your fulfillment e-mail containing the download link/key for support information.
The serial number is registered & stored in www.adobe.com under your email address. I have got it confirmed myself.
Please let us know if it was useful .
Regards,
Rajshree

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