Can't activate Facetime/iMessage on Mac OS X

Hi, I just got a new MacBook Pro and I can't seem to activate my iMessage/Facetime account with my Apple ID. When I enter my Apple ID / Password, it says "incorrect Apple ID / Password". I'm not too sure what to do as I have absolutely no experience with macs at all.
Thank you,
Kevin

Hi again Kevin,
I thought I'd give it a shot, just in case you missed the time thing.  There are an awful lot of MacBook owners who seem to have Facetime problems--and that should not be.
Facetime works great on my IMac Snow Leopard machine, but I remember the process for setting up the FT account was rather ambiguous.  I mentioned to my wife that the nerds at Apple don't seem to have the ability to communicate with their users very effectively.
Folks like you should not have to go through all this trouble to activate an APP like FT.  If I see any info that I think will help you, I'll post it on this thread.
Wuz

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